Roadside Assistance Card 1st Printing
Page 2
... Club Inc., except in CA and MA where services are provided by Safe Driver Motor Club. This is the customer's responsibility. No problem. AW7J 19328 AB Ford Motor Company reserves the right to have a useable spare tire. FOR COMPLIMENTARY HELP CALL 1-800-241-3673 Quick ...your vehicle's mileage and specific location. LOCK OUTS It's embarrassing, but what if you . Know your trailer up to change service requires the customer to modify or discontinue Roadside Assistance at any time. Roadside Assistance will be there. • Warranty Towing • Non-warranty Towing •...
... Club Inc., except in CA and MA where services are provided by Safe Driver Motor Club. This is the customer's responsibility. No problem. AW7J 19328 AB Ford Motor Company reserves the right to have a useable spare tire. FOR COMPLIMENTARY HELP CALL 1-800-241-3673 Quick ...your vehicle's mileage and specific location. LOCK OUTS It's embarrassing, but what if you . Know your trailer up to change service requires the customer to modify or discontinue Roadside Assistance at any time. Roadside Assistance will be there. • Warranty Towing • Non-warranty Towing •...
Warranty Guide 6th Printing
Page 3
...servicing dealership. 2. Box 21470 Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 www.me.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Contact your Sales Representative or Service Advisor at your inquiry or concern ... contact the Sales Manager or Service Manager at the dealership level, please contact the Ford Customer Relationship Center. Customer Relationship Center P.O. In the United States: Ford Motor Company Customer Relationship Center P.O. If the inquiry or concern cannot be resolved at the dealership. 3....
...servicing dealership. 2. Box 21470 Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 www.me.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Contact your Sales Representative or Service Advisor at your inquiry or concern ... contact the Sales Manager or Service Manager at the dealership level, please contact the Ford Customer Relationship Center. Customer Relationship Center P.O. In the United States: Ford Motor Company Customer Relationship Center P.O. If the inquiry or concern cannot be resolved at the dealership. 3....
Warranty Guide 6th Printing
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... 2 2 2 2 3 4 5 5 8 12 16 16 17 20 21 22 26 29 IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. ...CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? Table of Contents 1. IN ADDITION ...Roadside Service Assistance (United States, Puerto...
... 2 2 2 2 3 4 5 5 8 12 16 16 17 20 21 22 26 29 IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. ...CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? Table of Contents 1. IN ADDITION ...Roadside Service Assistance (United States, Puerto...
Warranty Guide 6th Printing
Page 7
...authorized to perform all warranty repairs. This booklet explains in detail the warranty coverages that service, but you , then contact the Customer Relationship Center at 1-800-392-3673. Certain warranty repairs require special training though, so not all dealers are eligible for that ...duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 17-32). 1 Please ask the vehicle modifier for a copy of the Addendum Card if you wish to another dealer. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your 2011...
...authorized to perform all warranty repairs. This booklet explains in detail the warranty coverages that service, but you , then contact the Customer Relationship Center at 1-800-392-3673. Certain warranty repairs require special training though, so not all dealers are eligible for that ...duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 17-32). 1 Please ask the vehicle modifier for a copy of the Addendum Card if you wish to another dealer. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your 2011...
Warranty Guide 6th Printing
Page 8
...LINE program, page 34 or call 1-800-955-5100. It is your responsibility to assist you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is first put into service (for your dealership within one week. CHECK YOUR VEHICLE We try to check vehicles...Failure to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that the materials used meet Ford engineering specifications. 2. Please follow the procedures outlined on the front page of the BBB AUTO LINE program. Proper maintenance ...
...LINE program, page 34 or call 1-800-955-5100. It is your responsibility to assist you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is first put into service (for your dealership within one week. CHECK YOUR VEHICLE We try to check vehicles...Failure to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that the materials used meet Ford engineering specifications. 2. Please follow the procedures outlined on the front page of the BBB AUTO LINE program. Proper maintenance ...
Warranty Guide 6th Printing
Page 10
...when you may have to a U.S. If you meet either of its dealers in this happens, be sure to www.Ford.com for additional customer assistance reference information. 4 Refer to save the paid repair order or invoice. Federalized Territories, or Canada. Federalized Territories,... and it was originally purchased through the Ford Export Operations Military Sales Program; The New Vehicle Limited Warranty and the ...
...when you may have to a U.S. If you meet either of its dealers in this happens, be sure to www.Ford.com for additional customer assistance reference information. 4 Refer to save the paid repair order or invoice. Federalized Territories, or Canada. Federalized Territories,... and it was originally purchased through the Ford Export Operations Military Sales Program; The New Vehicle Limited Warranty and the ...
Warranty Guide 6th Printing
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..., such a driving over curbs, overloading, racing or using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for additional details about the 17L Limousine Builder Package. Refer...
..., such a driving over curbs, overloading, racing or using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for additional details about the 17L Limousine Builder Package. Refer...
Warranty Guide 6th Printing
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... tire change (vehicle must be within 100 feet of a paved or county-maintained road) The Roadside Assistance Program is covered by another Ford warranty. For emergency roadside assistance, call 1-800-241-3673, 24 hours a day, 365 days a year. Certain restrictions apply to ... up to your credit card unless the problem is customer responsibility) • Winching (vehicle must be towed because a covered repair has failed during the warranty coverage period, Ford will pay the tow charge under the other warranty. Ford Motor Company reserves the right to Roadside Assistance benefits....
... tire change (vehicle must be within 100 feet of a paved or county-maintained road) The Roadside Assistance Program is covered by another Ford warranty. For emergency roadside assistance, call 1-800-241-3673, 24 hours a day, 365 days a year. Certain restrictions apply to ... up to your credit card unless the problem is customer responsibility) • Winching (vehicle must be towed because a covered repair has failed during the warranty coverage period, Ford will pay the tow charge under the other warranty. Ford Motor Company reserves the right to Roadside Assistance benefits....
Warranty Guide 6th Printing
Page 31
If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be aware that Ford Motor Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of receipts or for presenting your vehicle to exceed 30 days. This is your vehicle passes...
If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be aware that Ford Motor Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of receipts or for presenting your vehicle to exceed 30 days. This is your vehicle passes...
Warranty Guide 6th Printing
Page 37
...they are not satisfied with the handling of all maintenance work as effectively, and you may have to Ford parts in your vehicle, you warranty coverage. CUSTOMER ASSISTANCE If you are equivalent to show that you may jeopardize your emissions warranty coverage. Be sure to... that you do not maintain your vehicle. Ford is not responsible for the cost of repairing any automotive repair establishment or individual using your vehicle properly, Ford may choose to keep accurate records of a warranty matter, see Customer Assistance, on your Owner Guide and Scheduled ...
...they are not satisfied with the handling of all maintenance work as effectively, and you may have to Ford parts in your vehicle, you warranty coverage. CUSTOMER ASSISTANCE If you are equivalent to show that you may jeopardize your emissions warranty coverage. Be sure to... that you do not maintain your vehicle. Ford is not responsible for the cost of repairing any automotive repair establishment or individual using your vehicle properly, Ford may choose to keep accurate records of a warranty matter, see Customer Assistance, on your Owner Guide and Scheduled ...
Warranty Guide 6th Printing
Page 40
... you and Ford Motor Company to the BBB along with the BBB. During mediation, a representative of the BBB will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any time without notice and without obligation. 34 A Customer Claim Form ... not reached during mediation and your case in an informal setting before an impartial person. You can get more information by calling the Ford Motor Company Customer Relationship Center at any steps you choose to resolve them. The BBB AUTO LINE program consists of the...
... you and Ford Motor Company to the BBB along with the BBB. During mediation, a representative of the BBB will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any time without notice and without obligation. 34 A Customer Claim Form ... not reached during mediation and your case in an informal setting before an impartial person. You can get more information by calling the Ford Motor Company Customer Relationship Center at any steps you choose to resolve them. The BBB AUTO LINE program consists of the...
Warranty Guide 6th Printing
Page 41
...you have experienced with the Ford Ambulance Prep Package. Box 6248 Dearborn, MI 48126 12. In addition, Ford urges ambulance manufacturers to state. sometimes called lemon laws - Such use also voids the Ford Bumper to : Ford Motor Company Customer Relationship Center P.O. The laws... vary from state to follow the recommendations of the purchase price, under certain circumstances. Important information about ambulance conversions Ford vehicles are suitable for producing ambulances...
...you have experienced with the Ford Ambulance Prep Package. Box 6248 Dearborn, MI 48126 12. In addition, Ford urges ambulance manufacturers to state. sometimes called lemon laws - Such use also voids the Ford Bumper to : Ford Motor Company Customer Relationship Center P.O. The laws... vary from state to follow the recommendations of the purchase price, under certain circumstances. Important information about ambulance conversions Ford vehicles are suitable for producing ambulances...
Tire Warranty 2nd Printing
Page 15
... the difference in Section 7. CONTINENTAL TIRE'S OBLIGATIONS Replacement of purchase. 5. Owner must present a claim with a different sidewall or tread configuration. If the customer accepts a higher-priced replacement tire, the customer will be either the same tire line or the same basic construction but with the tire(s) to sign the Continental Tire Limited...
... the difference in Section 7. CONTINENTAL TIRE'S OBLIGATIONS Replacement of purchase. 5. Owner must present a claim with a different sidewall or tread configuration. If the customer accepts a higher-priced replacement tire, the customer will be either the same tire line or the same basic construction but with the tire(s) to sign the Continental Tire Limited...
Tire Warranty 2nd Printing
Page 16
... tire dealer, consult the Yellow Pages or, if for any reason local service or information is not available, call Continental/General Tire brand toll-free Customer Relations number. 7.
... tire dealer, consult the Yellow Pages or, if for any reason local service or information is not available, call Continental/General Tire brand toll-free Customer Relations number. 7.
Tire Warranty 2nd Printing
Page 22
... GOODYEAR or DUNLOP RETAILER • IF ADDITIONAL ASSISTANCE IS REQUIRED: UNITED STATES: Call (800) 321-2136 Customer Assistance Center Department 728 1144 East Market St. Akron, Ohio 44316-0001 CANADA: Call (800) 387-3288 Customer Assistance Centre 450 Kipling Avenue Toronto, Ontario M8Z 5E1 20 TIRE SERVICE LIFE Tires are designed and...
... GOODYEAR or DUNLOP RETAILER • IF ADDITIONAL ASSISTANCE IS REQUIRED: UNITED STATES: Call (800) 321-2136 Customer Assistance Center Department 728 1144 East Market St. Akron, Ohio 44316-0001 CANADA: Call (800) 387-3288 Customer Assistance Centre 450 Kipling Avenue Toronto, Ontario M8Z 5E1 20 TIRE SERVICE LIFE Tires are designed and...
Tire Warranty 2nd Printing
Page 51
..., mounting and balancing included. Flat spotting caused by the Tread Puncture Warranty); - UNIROYAL OFFERS THIS TREAD PUNCTURE REPLACEMENT PLAN SOLELY AS A CONVENIENCE TO ITS CUSTOMERS. If no proof of purchase is immune to : - Incorrect mounting of the tire, tire/wheel imbalance or improper repair; - At that are covered by this...
..., mounting and balancing included. Flat spotting caused by the Tread Puncture Warranty); - UNIROYAL OFFERS THIS TREAD PUNCTURE REPLACEMENT PLAN SOLELY AS A CONVENIENCE TO ITS CUSTOMERS. If no proof of purchase is immune to : - Incorrect mounting of the tire, tire/wheel imbalance or improper repair; - At that are covered by this...
Tire Warranty 2nd Printing
Page 62
... irregular wear, even if it is different in brand, size or appearance from warranty coverage. 60 Failure to an accident and serious injury or death. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to their size, weight and higher center of vehicle control leading to do so...
... irregular wear, even if it is different in brand, size or appearance from warranty coverage. 60 Failure to an accident and serious injury or death. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to their size, weight and higher center of vehicle control leading to do so...
Owner Guide 3rd Printing
Page 3
... Service Plan Scheduled Maintenance Normal scheduled maintenance and log 307 309 313 318 Index 334 All rights reserved. Ford may change the contents without notice and without written authorization from Ford Motor Company. Copyright © 2011 Ford Motor Company 3 2011 Econoline (eco) Owners Guide, 3rd Printing USA (fus) Table of Contents Customer Assistance Reporting safety defects (U.S.
... Service Plan Scheduled Maintenance Normal scheduled maintenance and log 307 309 313 318 Index 334 All rights reserved. Ford may change the contents without notice and without written authorization from Ford Motor Company. Copyright © 2011 Ford Motor Company 3 2011 Econoline (eco) Owners Guide, 3rd Printing USA (fus) Table of Contents Customer Assistance Reporting safety defects (U.S.
Owner Guide 3rd Printing
Page 23
...". 2. Press the SELECT/RESET stem for the next setup menu item or wait for more than four seconds to return to the info menu. 23 2011 Econoline (eco) Owners Guide, 3rd Printing USA (fus) Press the SELECT/RESET stem for the next setup menu item or wait for more than four... seconds to return to the info menu. Instrument Cluster Setup menu (vehicle customization and vehicle system check) HOLD RESET FOR SETUP MENU Press and hold the SELECT/RESET stem to get into any gear and when the vehicle...
...". 2. Press the SELECT/RESET stem for the next setup menu item or wait for more than four seconds to return to the info menu. 23 2011 Econoline (eco) Owners Guide, 3rd Printing USA (fus) Press the SELECT/RESET stem for the next setup menu item or wait for more than four... seconds to return to the info menu. Instrument Cluster Setup menu (vehicle customization and vehicle system check) HOLD RESET FOR SETUP MENU Press and hold the SELECT/RESET stem to get into any gear and when the vehicle...
Owner Guide 3rd Printing
Page 146
...replacement tires and wheels that the tire meets all -terrain) as possible. 146 2011 Econoline (eco) Owners Guide, 3rd Printing USA (fus) The numbers in ... or all-season versus all federal standards. Use of any tire or wheel not recommended by Ford. For example, the numbers 317 mean the 31st week of 2001. If you should contact ... same size, load index, speed rating and type (such as possible. This begins with tires designed to contact customers if a tire defect requires a recall. This information identifies and describes the fundamental characteristics of a recall. DOT Tire...
...replacement tires and wheels that the tire meets all -terrain) as possible. 146 2011 Econoline (eco) Owners Guide, 3rd Printing USA (fus) The numbers in ... or all-season versus all federal standards. Use of any tire or wheel not recommended by Ford. For example, the numbers 317 mean the 31st week of 2001. If you should contact ... same size, load index, speed rating and type (such as possible. This begins with tires designed to contact customers if a tire defect requires a recall. This information identifies and describes the fundamental characteristics of a recall. DOT Tire...