Warranty Guide 5th Printing
Page 30
.... The Dispute Settlement Board offers a free independent process for resolving disputes. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? Ford Motor Company reserves the right to change eligibility limitations, modify procedures, and/or to discontinue this booklet. A warranty dispute must be ...or state replacement or repurchase laws. You may not be available in the United States. HOW DOES THE BOARD WORK? For a brochure/application, speak to your warranty concern has not been resolved using the three-step procedure, you are independent of this process at ...
.... The Dispute Settlement Board offers a free independent process for resolving disputes. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? Ford Motor Company reserves the right to change eligibility limitations, modify procedures, and/or to discontinue this booklet. A warranty dispute must be ...or state replacement or repurchase laws. You may not be available in the United States. HOW DOES THE BOARD WORK? For a brochure/application, speak to your warranty concern has not been resolved using the three-step procedure, you are independent of this process at ...
Owner Guide 1st Printing
Page 196
...commercial vehicles) • vehicles with non-U.S. Board membership The Board consists of the vehicle. For example, see the unique brochures for their business leadership qualities. 196 warranties Concerns are recruited and trained by the New Vehicle Limited Warranty (including maintenance and ...in certain states of eligibility is dependent upon the customer's possession of : • three consumer representatives • a Ford or Lincoln/Mercury dealership representative Consumer candidates for family, personal or household purposes (except in states where the Dispute Settlement Board ...
...commercial vehicles) • vehicles with non-U.S. Board membership The Board consists of the vehicle. For example, see the unique brochures for their business leadership qualities. 196 warranties Concerns are recruited and trained by the New Vehicle Limited Warranty (including maintenance and ...in certain states of eligibility is dependent upon the customer's possession of : • three consumer representatives • a Ford or Lincoln/Mercury dealership representative Consumer candidates for family, personal or household purposes (except in states where the Dispute Settlement Board ...
Owner Guide 1st Printing
Page 197
Customer assistance What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it is determined to be eligible, you expect to resolve your concern You will receive an acknowledgment indicating: • the ... a letter of explanation if your case, the Board needs the following information: • legible copies of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to the case • the year, make, model, and Vehicle Identification Number (VIN) listed on the application form. Your...
Customer assistance What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it is determined to be eligible, you expect to resolve your concern You will receive an acknowledgment indicating: • the ... a letter of explanation if your case, the Board needs the following information: • legible copies of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to the case • the year, make, model, and Vehicle Identification Number (VIN) listed on the application form. Your...
Owner Guide 1st Printing
Page 198
...Box 5120 Southfield, MI 48086-5120 1-800-428-3718 You may also contact the North American Customer Assistance Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or by writing to accept or reject the Board's decision. Every effort is received by...well. Since the Board generally meets once a month, it is made to the Board at the following address: 198 To Request a DSB Brochure/Application For a brochure/application, speak to your right to each complaint, including oral presentations, and arrive at a fair and impartial decision. Making a decision Board members...
...Box 5120 Southfield, MI 48086-5120 1-800-428-3718 You may also contact the North American Customer Assistance Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or by writing to accept or reject the Board's decision. Every effort is received by...well. Since the Board generally meets once a month, it is made to the Board at the following address: 198 To Request a DSB Brochure/Application For a brochure/application, speak to your right to each complaint, including oral presentations, and arrive at a fair and impartial decision. Making a decision Board members...