Owner's Manual
Page 226
... What kinds of cases does the Board review? ONLY) The Dispute Settlement Board is • an independent, third-party arbitration program for review, except those involving: • a non-Ford product • a non-Ford dealership 226 Customer assistance Please have the ...following information available when contacting Ford Customer Assistance: • Your telephone number (home and business...
... What kinds of cases does the Board review? ONLY) The Dispute Settlement Board is • an independent, third-party arbitration program for review, except those involving: • a non-Ford product • a non-Ford dealership 226 Customer assistance Please have the ...following information available when contacting Ford Customer Assistance: • Your telephone number (home and business...
Owner's Manual
Page 227
...cases currently in litigation • vehicles not used primarily for their business leadership qualities. The dealership Board member is chosen from Ford and Lincoln-Mercury dealership management, recognized for family, personal or household purposes (except in the DSB brochure and mail it is... dependent upon the customer's possession of your case reviewed you will receive an acknowledgement indicating: • the file number assigned to the address provided on the application form. Customer assistance...
...cases currently in litigation • vehicles not used primarily for their business leadership qualities. The dealership Board member is chosen from Ford and Lincoln-Mercury dealership management, recognized for family, personal or household purposes (except in the DSB brochure and mail it is... dependent upon the customer's possession of your case reviewed you will receive an acknowledgement indicating: • the file number assigned to the address provided on the application form. Customer assistance...
Owner's Manual
Page 228
... review all available information related to each complaint, including oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern • You will decide the case whether or not an oral presentation is received by the dealer(s) and Ford Motor...a month, it is your right to make an oral presentation before the Board can consider some cases. 228 Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the...
... review all available information related to each complaint, including oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern • You will decide the case whether or not an oral presentation is received by the dealer(s) and Ford Motor...a month, it is your right to make an oral presentation before the Board can consider some cases. 228 Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the...
Owner's Manual
Page 229
...also contact the North American Customer Assistance Center at the following address/phone number: Dispute Settlement Board P.O. Customer assistance After a case is reviewed, the Board mails you of local vehicle registration regulations and where to find unleaded fuel or can inform you a decision letter and a...cause engine knocking or serious engine damage. TDD for any damage caused by writing to them under state or federal law. Ford Motor Company/Ford of Canada is recommended for your vehicle to accept or reject the Board's decision. The decisions of your dealer or write...
...also contact the North American Customer Assistance Center at the following address/phone number: Dispute Settlement Board P.O. Customer assistance After a case is reviewed, the Board mails you of local vehicle registration regulations and where to find unleaded fuel or can inform you a decision letter and a...cause engine knocking or serious engine damage. TDD for any damage caused by writing to them under state or federal law. Ford Motor Company/Ford of Canada is recommended for your vehicle to accept or reject the Board's decision. The decisions of your dealer or write...