Customer Assistance Guide 1st Printing
Page 6
Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are not eligible. Dealers are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have your...
Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are not eligible. Dealers are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have your...
Customer Assistance Guide 1st Printing
Page 7
...(s) • the current mileage • the name of the dealer who are binding on the dealer, in most states, and Ford, but not on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by...miles of the warranty start date, you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be reviewed. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance ...
...(s) • the current mileage • the name of the dealer who are binding on the dealer, in most states, and Ford, but not on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by...miles of the warranty start date, you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be reviewed. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance ...
Owner Guide 1st Printing
Page 330
...30 days to be requested by the Board. The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of receiving the consumer application form. 335 If the involved vehicle is within 40 days of their business... at a fair and impartial decision, decided by simple majority vote. How Does the Board Work? Also, oral presentations may be reviewed. The Board makes every effort to the complaint, including oral presentations, if necessary. Because the Board usually meets only once a month...
...30 days to be requested by the Board. The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of receiving the consumer application form. 335 If the involved vehicle is within 40 days of their business... at a fair and impartial decision, decided by simple majority vote. How Does the Board Work? Also, oral presentations may be reviewed. The Board makes every effort to the complaint, including oral presentations, if necessary. Because the Board usually meets only once a month...