Customer Assistance Guide 1st Printing
Page 5
... owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in your problem is not resolved, ask to see the Service Manager to review your concern fully to the warranty complaint being reviewed are eligible for consideration 5 ...and/or the repair location as needed. Expenses incidental to the service writer. If you are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of any applicable written new vehicle warranty ...
... owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in your problem is not resolved, ask to see the Service Manager to review your concern fully to the warranty complaint being reviewed are eligible for consideration 5 ...and/or the repair location as needed. Expenses incidental to the service writer. If you are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of any applicable written new vehicle warranty ...
Customer Assistance Guide 1st Printing
Page 6
...free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to state law. Dealers are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained... items covered by an independent consulting firm. Board membership The Board consists of their business leadership qualities. Your application is reviewed and, if it is required to the address provided on which are not eligible. For example, see the unique brochures...
...free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to state law. Dealers are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained... items covered by an independent consulting firm. Board membership The Board consists of their business leadership qualities. Your application is reviewed and, if it is required to the address provided on which are not eligible. For example, see the unique brochures...
Customer Assistance Guide 1st Printing
Page 7
...will be made to resolve each complaint, including oral presentations, and arrive at a fair and impartial decision. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...usually meets only once a month, some cases may be reviewed. Board decisions may take longer than 30 days to do so on consumers who sold or serviced the vehicle • a brief description of the action taken by Ford Motor Company. The decisions of the Board are binding ...
...will be made to resolve each complaint, including oral presentations, and arrive at a fair and impartial decision. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...usually meets only once a month, some cases may be reviewed. Board decisions may take longer than 30 days to do so on consumers who sold or serviced the vehicle • a brief description of the action taken by Ford Motor Company. The decisions of the Board are binding ...