Customer Assistance Guide 1st Printing
Page 5
...procedures and/or to the service writer. Expenses incidental to the warranty complaint being reviewed are eligible for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in your problem ... Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for you are still not satisfied, contact the ...
...procedures and/or to the service writer. Expenses incidental to the warranty complaint being reviewed are eligible for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in your problem ... Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for you are still not satisfied, contact the ...
Customer Assistance Guide 1st Printing
Page 6
...assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have expired at this time. 6 Dealers are ...household purposes (except in states where the Dispute Settlement Board is reviewed and, if it to state law. Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen ...
...assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have expired at this time. 6 Dealers are ...household purposes (except in states where the Dispute Settlement Board is reviewed and, if it to state law. Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen ...
Customer Assistance Guide 1st Printing
Page 7
...start date, you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be presented as evidence 7 Oral presentations may also be requested by the dealer(s) and Ford Motor Company • the names (if known) of all the people you ... the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders ...
...start date, you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be presented as evidence 7 Oral presentations may also be requested by the dealer(s) and Ford Motor Company • the names (if known) of all the people you ... the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders ...