Customer Assistance Guide 1st Printing
Page 5
...not resolved, ask to see the Service Manager to the warranty complaint being reviewed are eligible for consideration 5 If you are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for warranty disputes...; an independent, third-party arbitration program for reimbursement of cases does the Board review? Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle...
...not resolved, ask to see the Service Manager to the warranty complaint being reviewed are eligible for consideration 5 If you are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for warranty disputes...; an independent, third-party arbitration program for reimbursement of cases does the Board review? Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle...
Customer Assistance Guide 1st Printing
Page 6
... asked to submit statements at receipt of your application are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are recruited and trained by a service contract alleged liability claims property damage where the damage is significant when...an independent consulting firm. Eligibility may differ according to the address provided on which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free phone ...
... asked to submit statements at receipt of your application are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are recruited and trained by a service contract alleged liability claims property damage where the damage is significant when...an independent consulting firm. Eligibility may differ according to the address provided on which applicable new vehicle limited warranties have your case reviewed you will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free phone ...
Customer Assistance Guide 1st Printing
Page 7
...; the name of the dealer who are binding on the dealer, in most states, and Ford, but not on which to accept or reject the Board's decision. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and... The decisions of explanation will be presented as evidence 7 After a case is within 40 days of the action taken by Ford Motor Company. Board decisions may also be reviewed. Because the Board usually meets only once a month, some cases may take longer than 30 days to be requested by the...
...; the name of the dealer who are binding on the dealer, in most states, and Ford, but not on which to accept or reject the Board's decision. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and... The decisions of explanation will be presented as evidence 7 After a case is within 40 days of the action taken by Ford Motor Company. Board decisions may also be reviewed. Because the Board usually meets only once a month, some cases may take longer than 30 days to be requested by the...