Customer Assistance Guide 1st Printing
Page 5
...-party arbitration program for warranty disputes • available free to owners and lessees of cases does the Board review? What kinds of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in your area. Contacting the dispute settlement board...Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of your concern. Please have the...
...-party arbitration program for warranty disputes • available free to owners and lessees of cases does the Board review? What kinds of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in your area. Contacting the dispute settlement board...Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of your concern. Please have the...
Customer Assistance Guide 1st Printing
Page 6
... the Dispute Settlement Board is required to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have expired at this time. 6 Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for ... is determined to be eligible, you will receive an acknowledgment indicating: • the file number assigned to your case reviewed you must complete the application in the customer's possession Complaints involving vehicles on the application form. The dispute settlement board ...
... the Dispute Settlement Board is required to review commercial vehicles) • vehicles which applicable new vehicle limited warranties have expired at this time. 6 Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for ... is determined to be eligible, you will receive an acknowledgment indicating: • the file number assigned to your case reviewed you must complete the application in the customer's possession Complaints involving vehicles on the application form. The dispute settlement board ...
Customer Assistance Guide 1st Printing
Page 7
...the time of occurrence(s) • the current mileage • the name of the dealer who are binding on the dealer, in most states, and Ford, but not on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the ...(VIN) listed on the application. After a case is within 40 days of receiving the consumer's application form. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case •...
...the time of occurrence(s) • the current mileage • the name of the dealer who are binding on the dealer, in most states, and Ford, but not on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the ...(VIN) listed on the application. After a case is within 40 days of receiving the consumer's application form. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case •...