Customer Assistance Guide 1st Printing
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... apply, such as impound towing or repossession). Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you need to arrange assistance for yourself, Ford Motor Company will : • mount the spare if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service ...hotline. Even non-warranty related tows, like accidents or getting stuck in Puerto Rico and the Virgin Islands. Ford ESP is available: • 24-hours, seven days a week • through the warranty period of three years or 60,000 ...
... apply, such as impound towing or repossession). Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you need to arrange assistance for yourself, Ford Motor Company will : • mount the spare if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service ...hotline. Even non-warranty related tows, like accidents or getting stuck in Puerto Rico and the Virgin Islands. Ford ESP is available: • 24-hours, seven days a week • through the warranty period of three years or 60,000 ...
Customer Assistance Guide 1st Printing
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...are still not satisfied, speak with the owner or general manager of -mind protection throughout the United States and Canada, provided by Ford. Customer assistance Ford ESP is subject to ensure your concern will be tailored to the selling dealership because they have a vested interest in various time...-and-mileage combinations. coverage for details.) When you buy Ford ESP, you receive at this level. 3 You may , however, take your dealer for towing and rental. (In Hawaii, rules vary. ...
...are still not satisfied, speak with the owner or general manager of -mind protection throughout the United States and Canada, provided by Ford. Customer assistance Ford ESP is subject to ensure your concern will be tailored to the selling dealership because they have a vested interest in various time...-and-mileage combinations. coverage for details.) When you buy Ford ESP, you receive at this level. 3 You may , however, take your dealer for towing and rental. (In Hawaii, rules vary. ...
Customer Assistance Guide 1st Printing
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...: • an independent, third-party arbitration program for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is not... number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you may wish to enforcing state created rights or other rights which are away ...
...: • an independent, third-party arbitration program for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is not... number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you may wish to enforcing state created rights or other rights which are away ...
Customer Assistance Guide 1st Printing
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Customer assistance Making a decision Board members will review all available information related to resolve each case within 40... use of leaded fuel in Central or South America, the Caribbean, or the Middle East, contact the 7 Ford Motor Company is not responsible for your vehicle, contact a district or owner relations office before you are binding on the dealer... and Ford, but not on which to your vehicle back into the U.S. If your vehicle to find unleaded fuel or ...
Customer assistance Making a decision Board members will review all available information related to resolve each case within 40... use of leaded fuel in Central or South America, the Caribbean, or the Middle East, contact the 7 Ford Motor Company is not responsible for your vehicle, contact a district or owner relations office before you are binding on the dealer... and Ford, but not on which to your vehicle back into the U.S. If your vehicle to find unleaded fuel or ...
Customer Assistance Guide 1st Printing
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Customer assistance nearest Ford dealership. If the dealership cannot help you, they can direct you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. If you are in North America ...and then relocate outside of the U.S. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you to the nearest Ford affiliate office. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number ...
Customer assistance nearest Ford dealership. If the dealership cannot help you, they can direct you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. If you are in North America ...and then relocate outside of the U.S. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you to the nearest Ford affiliate office. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number ...
Customer Assistance Guide 1st Printing
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Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only 9 Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday -
Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only 9 Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday -
Customer Assistance Guide 1st Printing
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..., use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner A wide selection...
..., use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner A wide selection...
Customer Assistance Guide 1st Printing
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Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
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... Company may deny you warranty coverage if you fail to assist you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to keep records and receipts indicating that a vehicle was damaged before he or she took delivery. MAINTAIN YOUR ... first. Important information you with all your new vehicle or the day it is the day you may find that the vehicle maintenance specified in Customer Assistance, on your dealership immediately. Proper vehicle maintenance is a panel of the Dispute Settlement Board. In addition, if you receive your vehicle, ...
... Company may deny you warranty coverage if you fail to assist you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to keep records and receipts indicating that a vehicle was damaged before he or she took delivery. MAINTAIN YOUR ... first. Important information you with all your new vehicle or the day it is the day you may find that the vehicle maintenance specified in Customer Assistance, on your dealership immediately. Proper vehicle maintenance is a panel of the Dispute Settlement Board. In addition, if you receive your vehicle, ...
Warranty Guide 1st Printing
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... regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. workmanship for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that the actual mileage cannot ...as driving over curbs, overloading, racing or misusing the vehicle as a stationary power source • contaminated or improper fuel/fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 For more information, see ...
... regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. workmanship for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that the actual mileage cannot ...as driving over curbs, overloading, racing or misusing the vehicle as a stationary power source • contaminated or improper fuel/fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 For more information, see ...
Warranty Guide 1st Printing
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...maintenance listed in a reasonable amount of time, not to ensure the performance of all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for presenting your emission control system DEFECTS WARRANTY. ' Owners Warranty ... warranty coverage if the vehicle or a part has failed due to a Ford or Mercury dealer as soon as a problem exists. Ford recommends that Ford may contact the Ford Customer Assistance Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of this warranty you ...
...maintenance listed in a reasonable amount of time, not to ensure the performance of all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for presenting your emission control system DEFECTS WARRANTY. ' Owners Warranty ... warranty coverage if the vehicle or a part has failed due to a Ford or Mercury dealer as soon as a problem exists. Ford recommends that Ford may contact the Ford Customer Assistance Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of this warranty you ...
Warranty Guide 1st Printing
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If you are not satisfied with the handling of this warranty, you believe to report what you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W. If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to be violations of the terms of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28. Washington, D.C. 20460 25
If you are not satisfied with the handling of this warranty, you believe to report what you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W. If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to be violations of the terms of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28. Washington, D.C. 20460 25
Warranty Guide 1st Printing
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...applicable state law. 28 For a brochure/application, speak to your dealer or write to your Customer Assistance Guide. This dispute handling procedure is important to Ford Motor Company and to : Dispute Settlement Board P.O. HOW DOES THE BOARD WORK? Your satisfaction ...warranty dispute must be eligible to change eligibility limitations, modify procedures and discontinue this booklet. 10. Experience has shown that our customers have been very successful in the Dispute Settlement Board, an informal, alternative process for resolving warranty disputes. The Dispute Settlement Board...
...applicable state law. 28 For a brochure/application, speak to your dealer or write to your Customer Assistance Guide. This dispute handling procedure is important to Ford Motor Company and to : Dispute Settlement Board P.O. HOW DOES THE BOARD WORK? Your satisfaction ...warranty dispute must be eligible to change eligibility limitations, modify procedures and discontinue this booklet. 10. Experience has shown that our customers have been very successful in the Dispute Settlement Board, an informal, alternative process for resolving warranty disputes. The Dispute Settlement Board...
Warranty Guide 1st Printing
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... requires that you first send us a written notification of the purchase price, under certain circumstances. Box 43360 Detroit, MI 48243 29 In other states, Ford Motor Company requests that you have experienced with your vehicle. (This will give us the opportunity to receive a replacement vehicle or a refund of any ... - 11. Send your state's law). allow owners to make any defects or non-conformities that you pursue the remedies provided by your written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. sometimes called "lemon laws" -
... requires that you first send us a written notification of the purchase price, under certain circumstances. Box 43360 Detroit, MI 48243 29 In other states, Ford Motor Company requests that you have experienced with your vehicle. (This will give us the opportunity to receive a replacement vehicle or a refund of any ... - 11. Send your state's law). allow owners to make any defects or non-conformities that you pursue the remedies provided by your written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. sometimes called "lemon laws" -
Owner Guide 1st Printing
Page 192
... and add production and dealer installed and/or aftermarket components to have considerable optional equipment, such as tire, rim sizes and inflation pressures are basically custom vehicles designed to ride in a seat and using a safety belt properly. Maximum safe vehicle weights as well as step bumpers and light bars, for your...
... and add production and dealer installed and/or aftermarket components to have considerable optional equipment, such as tire, rim sizes and inflation pressures are basically custom vehicles designed to ride in a seat and using a safety belt properly. Maximum safe vehicle weights as well as step bumpers and light bars, for your...
Owner Guide 1st Printing
Page 194
... terms are used to describe the ability to carry. It does not include passengers, cargo or optional equipment installed by factory, dealer, aftermarket supplier or customer. It is the weight of the vehicle including fuel, coolants, lubricants, emergency tools, spare wheel and tire. Gross Vehicle Weight (GVW) If you get the...
... terms are used to describe the ability to carry. It does not include passengers, cargo or optional equipment installed by factory, dealer, aftermarket supplier or customer. It is the weight of the vehicle including fuel, coolants, lubricants, emergency tools, spare wheel and tire. Gross Vehicle Weight (GVW) If you get the...
Owner Guide 1st Printing
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...in the Maintenance Schedule booklet. In addition to find them easily. s We give you need service. Ford Motor Company recommends that do notice something unusual, see the Customer Assistance chapter of your vehicle. When we design parts that the Owner Maintenance Checks listed in the ...engine compartment so that can find out which parts and services are covered. Maintenance and Care Service Made Easy Ford has two goals for ...
...in the Maintenance Schedule booklet. In addition to find them easily. s We give you need service. Ford Motor Company recommends that do notice something unusual, see the Customer Assistance chapter of your vehicle. When we design parts that the Owner Maintenance Checks listed in the ...engine compartment so that can find out which parts and services are covered. Maintenance and Care Service Made Easy Ford has two goals for ...
Owner Guide 1st Printing
Page 289
Such caution will not damage or break the fuel cap. This is normal and generally occurs with an aftermarket fuel filler cap, the customer warranty may occasionally hear and/or feel a slight thump occurring one or two seconds after a gentle stop. Doing so will minimize the possibility of fuel ...
Such caution will not damage or break the fuel cap. This is normal and generally occurs with an aftermarket fuel filler cap, the customer warranty may occasionally hear and/or feel a slight thump occurring one or two seconds after a gentle stop. Doing so will minimize the possibility of fuel ...
Owner Guide 1st Printing
Page 304
... repair, at no charge to a defect in for inspection by a Ford representative. 304 Paint damage resulting from fallout is not related to the owner, the surfaces of purchase, whichever comes first. Customers may be required to chemical industrial fallout. Take similar precautions if your ...vehicle as often as necessary to keep it clean. Ford, however, believes that continual improvement in hot weather. Rear lighting wire...
... repair, at no charge to a defect in for inspection by a Ford representative. 304 Paint damage resulting from fallout is not related to the owner, the surfaces of purchase, whichever comes first. Customers may be required to chemical industrial fallout. Take similar precautions if your ...vehicle as often as necessary to keep it clean. Ford, however, believes that continual improvement in hot weather. Rear lighting wire...
Owner Guide 1st Printing
Page 315
... cost. s Unlock your battery if it in your glove compartment. To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006). 317 This complimentary service is unavailable in Puerto Rico and the Virgin Islands. Additional Roadside Assistance...vehicle. s Bring you fuel if you have a flat tire. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006). Customer Assistance Roadside Assistance Ford Motor Company has set up a 24-hour, seven-day-a-week hotline with trained operators who put you in touch ...
... cost. s Unlock your battery if it in your glove compartment. To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006). 317 This complimentary service is unavailable in Puerto Rico and the Virgin Islands. Additional Roadside Assistance...vehicle. s Bring you fuel if you have a flat tire. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006). Customer Assistance Roadside Assistance Ford Motor Company has set up a 24-hour, seven-day-a-week hotline with trained operators who put you in touch ...