Customer Assistance Guide 1st Printing
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Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
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...can get more protection for quick reference. The service is the only extended service program with the Ford name on it in your wallet for your Ford or Lincoln-Mercury dealer. Ford ESP is available: • 24-hours, seven days a week • through the warranty period... km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your new car or light truck by Ford Motor Company. 2 Roadside assistance will reimburse a reasonable amount. Using roadside assistance Complete the roadside assistance ...
...can get more protection for quick reference. The service is the only extended service program with the Ford name on it in your wallet for your Ford or Lincoln-Mercury dealer. Ford ESP is available: • 24-hours, seven days a week • through the warranty period... km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your new car or light truck by Ford Motor Company. 2 Roadside assistance will reimburse a reasonable amount. Using roadside assistance Complete the roadside assistance ...
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...not satisfied, speak with the owner or general manager of the dealership. You may , however, take your vehicle to any participating Ford Motor Company dealer. Ask your continued satisfaction. In most cases, your vehicle. Your dealer has factory-trained technicians and the latest ...diagnostic equipment to service your concern will be tailored to Bumper Warranty expires; Ford strongly recommends taking your vehicle to the selling dealership because they have a vested interest in various time-and-mileage combinations. You ...
...not satisfied, speak with the owner or general manager of the dealership. You may , however, take your vehicle to any participating Ford Motor Company dealer. Ask your continued satisfaction. In most cases, your vehicle. Your dealer has factory-trained technicians and the latest ...diagnostic equipment to service your concern will be tailored to Bumper Warranty expires; Ford strongly recommends taking your vehicle to the selling dealership because they have a vested interest in various time-and-mileage combinations. You ...
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...: • an independent, third-party arbitration program for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is...identification number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you may wish to the extent allowed by state law, before pursuing replacement ...
...: • an independent, third-party arbitration program for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is...identification number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you may wish to the extent allowed by state law, before pursuing replacement ...
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... vehicles in which applicable new vehicle limited warranties have not been resolved by either a dealer or Ford Motor Company, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of your application are eligible ...example, see the unique brochure for family, personal or household purposes (except in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation • vehicles not used ...
... vehicles in which applicable new vehicle limited warranties have not been resolved by either a dealer or Ford Motor Company, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of your application are eligible ...example, see the unique brochure for family, personal or household purposes (except in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation • vehicles not used ...
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...: • the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to make , model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of...or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to the case • the year, make...
...: • the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to make , model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of...or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to the case • the year, make...
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... not responsible for your vehicle to find unleaded fuel or can inform you are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, if necessary. Ford Motor Company is reviewed, the Board mails you leave the U.S. Before exporting your vehicle, contact a district or owner relations...
... not responsible for your vehicle to find unleaded fuel or can inform you are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, if necessary. Ford Motor Company is reviewed, the Board mails you leave the U.S. Before exporting your vehicle, contact a district or owner relations...
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... Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 or Canada, register your vehicle in another foreign country, contact the nearest...
... Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 or Canada, register your vehicle in another foreign country, contact the nearest...
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Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - EST For Credit Card Holder Orders Only 9 EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S.
Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - EST For Credit Card Holder Orders Only 9 EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S.
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... Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford ... net Cargo shade Door edge guards Engine block heater 10 Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials and meets or exceeds Ford's rigid engineering and safety specifications. See your dealer for all...
... Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford ... net Cargo shade Door edge guards Engine block heater 10 Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials and meets or exceeds Ford's rigid engineering and safety specifications. See your dealer for all...
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Accessories Travel equipment Console Console armrest Four seasons base rack Four seasons rack adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and appearance equipment Carpet floor mats Chemicals and paints Cleaners, waxes, and polishes Flat splash guards Full front end covers Lubricants and oils Mini-mask Molded ...
Accessories Travel equipment Console Console armrest Four seasons base rack Four seasons rack adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and appearance equipment Carpet floor mats Chemicals and paints Cleaners, waxes, and polishes Flat splash guards Full front end covers Lubricants and oils Mini-mask Molded ...
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.... (Citizens band [CB] transceivers, garage door openers, and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for any adverse effects or damage that are equipped with FCC or CRTC regulations and should be installed only by a qualified service...
.... (Citizens band [CB] transceivers, garage door openers, and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for any adverse effects or damage that are equipped with FCC or CRTC regulations and should be installed only by a qualified service...
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EST, for credit card holder orders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O.
EST, for credit card holder orders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O.
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Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
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If you bought a previously owned 1997-model vehicle, you are eligible for selecting one of our quality products. Our commitment to you for any authorized Ford or Mercury dealership for warranty repairs. You may, however, take your car or light truck to your selling...New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. When you need warranty repairs, Ford recommends that apply to your emissions control systems (page 11). ¬ Noise Emissions Warranty which applies ...
If you bought a previously owned 1997-model vehicle, you are eligible for selecting one of our quality products. Our commitment to you for any authorized Ford or Mercury dealership for warranty repairs. You may, however, take your car or light truck to your selling...New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. When you need warranty repairs, Ford recommends that apply to your emissions control systems (page 11). ¬ Noise Emissions Warranty which applies ...
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... recording maintenance work done on the inside front cover of this booklet. 2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to paint, sheet metal, upholstery, or other appearance items. But occasionally something may use - owner, you receive...Service Guide has been performed. 2 CHECK YOUR VEHICLE We try to check vehicles carefully at no cost the services of your vehicle. Ford Motor Company may find that the vehicle maintenance specified in Customer Assistance, on your new vehicle or the day it is the day...
... recording maintenance work done on the inside front cover of this booklet. 2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to paint, sheet metal, upholstery, or other appearance items. But occasionally something may use - owner, you receive...Service Guide has been performed. 2 CHECK YOUR VEHICLE We try to check vehicles carefully at no cost the services of your vehicle. Ford Motor Company may find that the vehicle maintenance specified in Customer Assistance, on your new vehicle or the day it is the day...
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... for Bumper to your vehicle if: • it was originally sold or released by you travel with your dealer or call 1-800-392-3673 (FORD) to a U.S. DO WARRANTIES APPLY IN OTHER COUNTRIES? If you meet those two requirements, you do have to pay all or a portion of the..., U.S. You will not be sure to your vehicle identification number available. Federalized Territories; warranty. Ford Motor Company dealer for a repair that is applicable to save the repair order or invoice. Sometimes Ford may require a tax on all or part of the cost of certain repairs beyond the terms ...
... for Bumper to your vehicle if: • it was originally sold or released by you travel with your dealer or call 1-800-392-3673 (FORD) to a U.S. DO WARRANTIES APPLY IN OTHER COUNTRIES? If you meet those two requirements, you do have to pay all or a portion of the..., U.S. You will not be sure to your vehicle identification number available. Federalized Territories; warranty. Ford Motor Company dealer for a repair that is applicable to save the repair order or invoice. Sometimes Ford may require a tax on all or part of the cost of certain repairs beyond the terms ...
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For example, you may have : • an implied warranty or merchantability (that the car or light truck is suitable for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you . or • an implied warranty of your special purposes). You may have . NOTE: This ...page 11. 4 The new vehicle limited warranty for your transportation, or for any other incidental or consequential damages you may have some implied warranties. Ford and your dealer are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time...
For example, you may have : • an implied warranty or merchantability (that the car or light truck is suitable for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you . or • an implied warranty of your special purposes). You may have . NOTE: This ...page 11. 4 The new vehicle limited warranty for your transportation, or for any other incidental or consequential damages you may have some implied warranties. Ford and your dealer are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time...
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QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your coverage ends at the Warranty Start Date and lasts for three years or 36,000 miles, whichever occurs first. 5 In that occurs first determines how long your New Vehicle Limited Warranty, Bumper to Bumper Coverage Under your coverage lasts. Bumper to Bumper Coverage begins at 36,000 miles. For more than 36,000 miles before three years elapse. For example: Your Bumper to the description of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle ...
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your coverage ends at the Warranty Start Date and lasts for three years or 36,000 miles, whichever occurs first. 5 In that occurs first determines how long your New Vehicle Limited Warranty, Bumper to Bumper Coverage Under your coverage lasts. Bumper to Bumper Coverage begins at 36,000 miles. For more than 36,000 miles before three years elapse. For example: Your Bumper to the description of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle ...
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...SRS) against defects in factory-supplied materials or workmanship. During this coverage period, authorized Ford Motor Company dealers will use Ford or Motorcraft parts or remanufactured parts that are authorized by Ford. Corrosion Coverage Under your vehicle (except tires) that are defective in factory-supplied ... against corrosion due to airborne material for five years or 50,000 miles, whichever occurs first. During this coverage period, Ford warrants your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and covers body sheet metal panels ...
...SRS) against defects in factory-supplied materials or workmanship. During this coverage period, authorized Ford Motor Company dealers will use Ford or Motorcraft parts or remanufactured parts that are authorized by Ford. Corrosion Coverage Under your vehicle (except tires) that are defective in factory-supplied ... against corrosion due to airborne material for five years or 50,000 miles, whichever occurs first. During this coverage period, Ford warrants your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and covers body sheet metal panels ...