Customer Assistance Guide 1st Printing
Page 2
...will reimburse a reasonable amount. Daily rental units are not eligible for yourself, Ford Motor Company will : • mount the spare if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. Ford ESP is available: • 24-hours, seven days a week •...(36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your new car or light truck by Ford Motor Company. 2 Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat ...
...will reimburse a reasonable amount. Daily rental units are not eligible for yourself, Ford Motor Company will : • mount the spare if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. Ford ESP is available: • 24-hours, seven days a week •...(36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your new car or light truck by Ford Motor Company. 2 Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat ...
Customer Assistance Guide 1st Printing
Page 3
...can be resolved at the dealership, speak with the owner or general manager of more the 5,100 participating Ford Motor Company dealers. Ask your vehicle to any participating Ford Motor Company dealer. If you are still not satisfied, speak with the service manager. You may , however, ...by a network of the dealership. coverage for details.) When you buy Ford ESP, you dealer for certain manintenance and wear items). GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your Bumper to ensure your continued ...
...can be resolved at the dealership, speak with the owner or general manager of more the 5,100 participating Ford Motor Company dealers. Ask your vehicle to any participating Ford Motor Company dealer. If you are still not satisfied, speak with the service manager. You may , however, ...by a network of the dealership. coverage for details.) When you buy Ford ESP, you dealer for certain manintenance and wear items). GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your Bumper to ensure your continued ...
Customer Assistance Guide 1st Printing
Page 4
... submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to owners and lessees of qualifying Ford Motor Company vehicles 4 This dispute handling procedure is located • the year and make of your vehicle • the date of vehicle ...vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Contacting the Dispute Settlement Board Away from home when...
... submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to owners and lessees of qualifying Ford Motor Company vehicles 4 This dispute handling procedure is located • the year and make of your vehicle • the date of vehicle ...vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Contacting the Dispute Settlement Board Away from home when...
Customer Assistance Guide 1st Printing
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...• items not covered by the new vehicle limited warranty • items covered by either a dealer or Ford Motor Company, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of your application are not eligible. The Board...Lincoln/Mercury dealer 5 Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according to state law. Ford Motor Company reserves the right to review commercial vehicles) Complaints involving vehicles in all states. Eligibility may not be...
...• items not covered by the new vehicle limited warranty • items covered by either a dealer or Ford Motor Company, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for reimbursement of your application are not eligible. The Board...Lincoln/Mercury dealer 5 Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according to state law. Ford Motor Company reserves the right to review commercial vehicles) Complaints involving vehicles in all states. Eligibility may not be...
Customer Assistance Guide 1st Printing
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...or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to the case • the year, make...• the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the dealership • a description of the action you expect to resolve your concern Should your...
...or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to the case • the year, make...• the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the dealership • a description of the action you expect to resolve your concern Should your...
Customer Assistance Guide 1st Printing
Page 7
...a month, some cases may take longer than 30 days to find unleaded fuel or can inform you are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, if necessary. Decisions of the Board may be presented as evidence by... the effectiveness of local vehicle registration regulations and where to be initiated, where allowed by any damage caused by a simple majority vote. Ford Motor Company is reviewed, the Board mails you leave the U.S. Customer assistance Making a decision Board members will review all available information related to...
...a month, some cases may take longer than 30 days to find unleaded fuel or can inform you are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, if necessary. Decisions of the Board may be presented as evidence by... the effectiveness of local vehicle registration regulations and where to be initiated, where allowed by any damage caused by a simple majority vote. Ford Motor Company is reviewed, the Board mails you leave the U.S. Customer assistance Making a decision Board members will review all available information related to...
Customer Assistance Guide 1st Printing
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If the dealership employees cannot help you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 Customer assistance nearest Ford dealership. If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. or Canada, register your vehicle in another foreign...
If the dealership employees cannot help you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 Customer assistance nearest Ford dealership. If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. or Canada, register your vehicle in another foreign...
Customer Assistance Guide 1st Printing
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EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only 9 RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S.
EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only 9 RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S.
Owner Guide 1st Printing
Page 4
... respect. s Integrity is our way of our products and services must be pursued in mind, providing better products and services than our competition. Introductory Information Ford's Commitment to You At Ford Motor Company, excellence is the continuous commitment to detail. s Continuous improvement is essential to society. 1
... respect. s Integrity is our way of our products and services must be pursued in mind, providing better products and services than our competition. Introductory Information Ford's Commitment to You At Ford Motor Company, excellence is the continuous commitment to detail. s Continuous improvement is essential to society. 1
Owner Guide 1st Printing
Page 6
... 1580, Station B, Mississauga, Ontario L4Y 4G3. A record log is also provided to help you chose is covered by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. French Version French Owner Guides can be obtained from your Warranty Information Booklet, you can... Record Booklet The Maintenance Schedule and Record booklet lists the services that best describes the information you need. Canadian Owners - Contact any Ford or Lincoln-Mercury dealer, or refer to find information under a technical term. Introductory Information To use the Index, turn to the ...
... 1580, Station B, Mississauga, Ontario L4Y 4G3. A record log is also provided to help you chose is covered by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. French Version French Owner Guides can be obtained from your Warranty Information Booklet, you can... Record Booklet The Maintenance Schedule and Record booklet lists the services that best describes the information you need. Canadian Owners - Contact any Ford or Lincoln-Mercury dealer, or refer to find information under a technical term. Introductory Information To use the Index, turn to the ...
Owner Guide 1st Printing
Page 99
Use the lever to the motor, you should also avoid using the six-way power adjust lever continuously with split-folding rear seats. NOTE: When folding down the rear seatback, the ... of the side of time. This could run down to provide additional cargo space. Using the Split-Folding Rear Seat Your vehicle is operated by a motor. You should avoid operating this feature for an extended period of the seat cushion. 96 Your seat cushion power adjust lever is equipped with the...
Use the lever to the motor, you should also avoid using the six-way power adjust lever continuously with split-folding rear seats. NOTE: When folding down the rear seatback, the ... of the side of time. This could run down to provide additional cargo space. Using the Split-Folding Rear Seat Your vehicle is operated by a motor. You should avoid operating this feature for an extended period of the seat cushion. 96 Your seat cushion power adjust lever is equipped with the...
Owner Guide 1st Printing
Page 138
...snowy roads is found any time other than immediately after turning the key to restore the benefits of the vehicle's antilock brake system. Ford Motor Company has not found during ABS braking events. engine and restart. ABS has self-check capabilities. If a malfunction is normal and... mobile radio transmitting equipment, the Anti-lock Brake System light comes on . As described above, the system turns on the ABS pump motor for approximately 1/2 second. If the vehicle has continuous vibration or shudder while braking, mainly in the pedal may be observed during this ...
...snowy roads is found any time other than immediately after turning the key to restore the benefits of the vehicle's antilock brake system. Ford Motor Company has not found during ABS braking events. engine and restart. ABS has self-check capabilities. If a malfunction is normal and... mobile radio transmitting equipment, the Anti-lock Brake System light comes on . As described above, the system turns on the ABS pump motor for approximately 1/2 second. If the vehicle has continuous vibration or shudder while braking, mainly in the pedal may be observed during this ...
Owner Guide 1st Printing
Page 179
... vehicle. Connect one end of the second cable to the positive (+) terminal of the booster battery - Preparing Your Vehicle 1. Your vehicle has a 12-volt starting motor, ignition system, and other moving parts. Connect the other . Make sure the vehicles do not touch each other end of the first cable to the...
... vehicle. Connect one end of the second cable to the positive (+) terminal of the booster battery - Preparing Your Vehicle 1. Your vehicle has a 12-volt starting motor, ignition system, and other moving parts. Connect the other . Make sure the vehicles do not touch each other end of the first cable to the...
Owner Guide 1st Printing
Page 182
... the proper hook-up and towing procedures for your roadside assistance center. When calling for all authorized tow truck operators. A towing manual is available from Ford Motor Company for a tow truck, tell the operator what kind of vehicle you have your vehicle towed, contact a professional towing service or, if you are a member...
... the proper hook-up and towing procedures for your roadside assistance center. When calling for all authorized tow truck operators. A towing manual is available from Ford Motor Company for a tow truck, tell the operator what kind of vehicle you have your vehicle towed, contact a professional towing service or, if you are a member...
Owner Guide 1st Printing
Page 185
...you about the basic parts that you need to find them easily. In addition to check and service regularly. Maintenance and Care Service Made Easy Ford has two goals for the proper operation of this Owner Guide. replaced without tools. Also see the Customer Assistance chapter of your vehicle. These ... servicing your Warranty Information Booklet to be u We give you a Maintenance Schedule that makes tracking routine service for your vehicle easy. Check your vehicle. 1. 2. Ford Motor Company recommends that do -it-yourself items in yellow in the Maintenance Schedule booklet.
...you about the basic parts that you need to find them easily. In addition to check and service regularly. Maintenance and Care Service Made Easy Ford has two goals for the proper operation of this Owner Guide. replaced without tools. Also see the Customer Assistance chapter of your vehicle. These ... servicing your Warranty Information Booklet to be u We give you a Maintenance Schedule that makes tracking routine service for your vehicle easy. Check your vehicle. 1. 2. Ford Motor Company recommends that do -it-yourself items in yellow in the Maintenance Schedule booklet.
Owner Guide 1st Printing
Page 186
...of the battery before working near the fan. Using these types of these parts for replacement is your assurance that meet Ford Motor Company specifications. Precautions When Servicing Your Vehicle Be especially careful when inspecting or servicing your vehicle is automatic and may come ... something unusual, see that could get caught in your vehicle. Use only recommended fuels, lubricants, fluids, and service parts that Ford-built quality stays in moving parts. The cooling fan is serviced promptly. Take appropriate precautions with the engine running, avoid wearing loose...
...of the battery before working near the fan. Using these types of these parts for replacement is your assurance that meet Ford Motor Company specifications. Precautions When Servicing Your Vehicle Be especially careful when inspecting or servicing your vehicle is automatic and may come ... something unusual, see that could get caught in your vehicle. Use only recommended fuels, lubricants, fluids, and service parts that Ford-built quality stays in moving parts. The cooling fan is serviced promptly. Take appropriate precautions with the engine running, avoid wearing loose...
Owner Guide 1st Printing
Page 195
...local recycling center to locate the master cylinder.) The fluid level should not use the appropriate Motorcraft oil filter (or another brand meeting Ford specifications) for your engine application. RWARNING Continuous contact with soap and water. Protect your skin by looking at the fluid level in...replacement oil filter is recommended you put more mileage on the master cylinder. (See The Engine Types earlier in this by washing with USED motor oil has caused cancer in a responsible manner. Follow your vehicle should be experienced. Check the brake fluid at or near the MAX ...
...local recycling center to locate the master cylinder.) The fluid level should not use the appropriate Motorcraft oil filter (or another brand meeting Ford specifications) for your engine application. RWARNING Continuous contact with soap and water. Protect your skin by looking at the fluid level in...replacement oil filter is recommended you put more mileage on the master cylinder. (See The Engine Types earlier in this by washing with USED motor oil has caused cancer in a responsible manner. Follow your vehicle should be experienced. Check the brake fluid at or near the MAX ...
Owner Guide 1st Printing
Page 200
... your vehicle's engine cooling system. When you are sure that meets Ford specification ESE-M97B44-A. Recycled engine coolant Ford Motor Company recommends that will protect all coolant recycling processes produce coolant which meets Ford specification ESE-M97B44-A, and use of your community's regulations and standards ...may void the warranty of an improper coolant may harm your vehicle's cooling system can hold, see Refill capacities in Ford cooling systems for recycling and disposing of such coolant may harm engine and cooling system components. Not all metals and ...
... your vehicle's engine cooling system. When you are sure that meets Ford specification ESE-M97B44-A. Recycled engine coolant Ford Motor Company recommends that will protect all coolant recycling processes produce coolant which meets Ford specification ESE-M97B44-A, and use of your community's regulations and standards ...may void the warranty of an improper coolant may harm your vehicle's cooling system can hold, see Refill capacities in Ford cooling systems for recycling and disposing of such coolant may harm engine and cooling system components. Not all metals and ...
Owner Guide 1st Printing
Page 207
Help Us Protect Our Environment Ford Motor Company strongly recommends that you use the previous procedure. RWARNING Batteries contain sulfuric acid which burns skin, eyes, and clothing. 205 RWARNING To protect yourself ...
Help Us Protect Our Environment Ford Motor Company strongly recommends that you use the previous procedure. RWARNING Batteries contain sulfuric acid which burns skin, eyes, and clothing. 205 RWARNING To protect yourself ...
Owner Guide 1st Printing
Page 211
At least once a month, check the pressure in all your tires may result in loss of vehicle control. 209 Ford Motor Company recommends obeying posted speed limits. Use an accurate tire pressure gauge. RWARNING Driving too fast for extended periods of time may fail or go ...
At least once a month, check the pressure in all your tires may result in loss of vehicle control. 209 Ford Motor Company recommends obeying posted speed limits. Use an accurate tire pressure gauge. RWARNING Driving too fast for extended periods of time may fail or go ...