Customer Assistance Guide 1st Printing
Page 2
... is the only extended service program with the Ford name on it in your Ford or Lincoln-Mercury dealer. Roadside assistance will reimburse a reasonable amount. Daily rental units are not eligible for quick reference. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire ... bring fuel if you run out • tow the vehicle if you need to arrange assistance for your new car or light truck by Ford Motor Company. 2 The service is unavailable in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession)....
... is the only extended service program with the Ford name on it in your Ford or Lincoln-Mercury dealer. Roadside assistance will reimburse a reasonable amount. Daily rental units are not eligible for quick reference. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire ... bring fuel if you run out • tow the vehicle if you need to arrange assistance for your new car or light truck by Ford Motor Company. 2 The service is unavailable in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession)....
Customer Assistance Guide 1st Printing
Page 3
...with the service manager. This information is an optional service contract, backed and administered by a network of more the 5,100 participating Ford Motor Company dealers. In most cases, your new vehicle is serviced properly. It provides: • protection against repair costs after ...mind protection throughout the United States and Canada, provided by Ford. Customer assistance Ford ESP is subject to change. You may , however, take your vehicle. Repairs performed outside the United States and Canada are several Ford ESP plans available in your dealer for towing and rental. ...
...with the service manager. This information is an optional service contract, backed and administered by a network of more the 5,100 participating Ford Motor Company dealers. In most cases, your new vehicle is serviced properly. It provides: • protection against repair costs after ...mind protection throughout the United States and Canada, provided by Ford. Customer assistance Ford ESP is subject to change. You may , however, take your vehicle. Repairs performed outside the United States and Canada are several Ford ESP plans available in your dealer for towing and rental. ...
Customer Assistance Guide 1st Printing
Page 4
... rights or other rights which are away from home when your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is...number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you may wish to contact the Dispute Settlement Board. Contacting the Dispute Settlement Board...
... rights or other rights which are away from home when your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership is...number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you may wish to contact the Dispute Settlement Board. Contacting the Dispute Settlement Board...
Customer Assistance Guide 1st Printing
Page 7
...proceedings that may damage the effectiveness of leaded fuel in Central or South America, the Caribbean, or the Middle East, contact the 7 Customer assistance Making a decision Board members will review all available information related to them under state and federal law. Decisions of local vehicle ... get fuel with an anti-knock index lower than 30 days to a foreign country, contact the appropriate foreign embassy or consulate. Ford Motor Company is recommended for any party in difficulty importing your emission control system and may be serviced while you of the Board ...
...proceedings that may damage the effectiveness of leaded fuel in Central or South America, the Caribbean, or the Middle East, contact the 7 Customer assistance Making a decision Board members will review all available information related to them under state and federal law. Decisions of local vehicle ... get fuel with an anti-knock index lower than 30 days to a foreign country, contact the appropriate foreign embassy or consulate. Ford Motor Company is recommended for any party in difficulty importing your emission control system and may be serviced while you of the Board ...
Customer Assistance Guide 1st Printing
Page 8
Telephone: (313)594-4857 FAX: (313) 390-0804 If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. If the dealership employees cannot help you ...America and then relocate outside of the U.S. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If you to the nearest Ford affiliate office. Customer assistance nearest Ford dealership. If the dealership cannot help you, they can direct you buy your vehicle identification number (VIN) and new...
Telephone: (313)594-4857 FAX: (313) 390-0804 If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. If the dealership employees cannot help you ...America and then relocate outside of the U.S. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If you to the nearest Ford affiliate office. Customer assistance nearest Ford dealership. If the dealership cannot help you, they can direct you buy your vehicle identification number (VIN) and new...
Customer Assistance Guide 1st Printing
Page 9
EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only 9
EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only 9
Customer Assistance Guide 1st Printing
Page 10
..., use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner A wide selection...
..., use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner Ford Premium Car Wash Concentrate Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner A wide selection...
Customer Assistance Guide 1st Printing
Page 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Owner Guide 1st Printing
Page 3
Table of Contents Introduction ...1 Instrumentation ...7 Electronic Sound Systems ...21 Controls and Features ...47 Seating and Safety Restraints ...89 Starting ...125 Driving ...133 Roadside Emergencies ...155 Maintenance and Care ...183 Capacities and Specifications ...237 Reporting Safety Defects (U.S. Only) ...243 Customer Assistance ...245 Accessories ...257 Quick Index ...265 Index ...275 Service Station Information ...292
Table of Contents Introduction ...1 Instrumentation ...7 Electronic Sound Systems ...21 Controls and Features ...47 Seating and Safety Restraints ...89 Starting ...125 Driving ...133 Roadside Emergencies ...155 Maintenance and Care ...183 Capacities and Specifications ...237 Reporting Safety Defects (U.S. Only) ...243 Customer Assistance ...245 Accessories ...257 Quick Index ...265 Index ...275 Service Station Information ...292
Owner Guide 1st Printing
Page 9
...their vehicle in hot weather. Take similar precautions if your vehicle to remove harmful deposits and protect the finish. 6 Customers may be required to chemical industrial fallout. Washing and Polishing Your Vehicle Wash the outside of purchase, whichever comes first. For ... with a cut-out mode to the owner, the surfaces of new vehicles damaged by a Ford representative. Some vehicles are equipped with a Powertrain Control Module that continual improvement in customer satisfaction is a high priority. Cleaning the Outside of Your Vehicle Pollen, bird droppings and tree...
...their vehicle in hot weather. Take similar precautions if your vehicle to remove harmful deposits and protect the finish. 6 Customers may be required to chemical industrial fallout. Washing and Polishing Your Vehicle Wash the outside of purchase, whichever comes first. For ... with a cut-out mode to the owner, the surfaces of new vehicles damaged by a Ford representative. Some vehicles are equipped with a Powertrain Control Module that continual improvement in customer satisfaction is a high priority. Cleaning the Outside of Your Vehicle Pollen, bird droppings and tree...
Owner Guide 1st Printing
Page 185
Maintenance and Care Service Made Easy Ford has two goals for servicing your vehicle easy. u We highlight do not need to be u We give you a Maintenance Schedule that you need to the ... If your vehicle needs professional servicing, your vehicle as easy as possible. Also see the Customer Assistance chapter of your Warranty Information Booklet to make servicing your dealership can provide the parts and service required. Ford Motor Company recommends that makes tracking routine service for the proper operation of this Owner Guide...
Maintenance and Care Service Made Easy Ford has two goals for servicing your vehicle easy. u We highlight do not need to be u We give you a Maintenance Schedule that you need to the ... If your vehicle needs professional servicing, your vehicle as easy as possible. Also see the Customer Assistance chapter of your Warranty Information Booklet to make servicing your dealership can provide the parts and service required. Ford Motor Company recommends that makes tracking routine service for the proper operation of this Owner Guide...
Owner Guide 1st Printing
Page 219
... leaded fuel is tight. It will click when it off . 3. If you lose the fuel cap, replace it with an aftermarket fuel filler cap, the customer warranty may be covered by law and could damage your fuel cap with an authorized Motorcraft or equivalent part. RWARNING If you do not wash...
... leaded fuel is tight. It will click when it off . 3. If you lose the fuel cap, replace it with an aftermarket fuel filler cap, the customer warranty may be covered by law and could damage your fuel cap with an authorized Motorcraft or equivalent part. RWARNING If you do not wash...
Owner Guide 1st Printing
Page 233
... vinyl cleaner for inspection by warranty. Cleaning Plastic Parts Some of purchase, whichever comes first. If rustproofing is not covered by a Ford representative. Clean with a mild detergent. Because your vehicle's exterior trim parts are painted in lacquer, do not use steel wool,...and therefore is not removed from plastic and rubber parts, it can cause deterioration. Ford, however, believes that continual improvement in customer satisfaction is a high priority. For this reason, Ford has authorized its dealers to repair, at no charge to remove harmful deposits and ...
... vinyl cleaner for inspection by warranty. Cleaning Plastic Parts Some of purchase, whichever comes first. If rustproofing is not covered by a Ford representative. Clean with a mild detergent. Because your vehicle's exterior trim parts are painted in lacquer, do not use steel wool,...and therefore is not removed from plastic and rubber parts, it can cause deterioration. Ford, however, believes that continual improvement in customer satisfaction is a high priority. For this reason, Ford has authorized its dealers to repair, at no charge to remove harmful deposits and ...
Owner Guide 1st Printing
Page 246
Customer Assistance Roadside Assistance Ford Motor Company has set up a 24-hour, seven-day-a-week hotline with trained operators who put you in touch with the help you need if you experience a problem with your Ford or Lincoln-Mercury dealer. To purchase Roadside Assistance coverages beyond this period (available through Ford... Auto Club in the United States or Ford and Lincoln-Mercury dealers in Canada), contact your vehicle....
Customer Assistance Roadside Assistance Ford Motor Company has set up a 24-hour, seven-day-a-week hotline with trained operators who put you in touch with the help you need if you experience a problem with your Ford or Lincoln-Mercury dealer. To purchase Roadside Assistance coverages beyond this period (available through Ford... Auto Club in the United States or Ford and Lincoln-Mercury dealers in Canada), contact your vehicle....
Owner Guide 1st Printing
Page 248
This dispute handling 247 To process your request, the Ford Customer Assistance Center needs the following information: u your telephone number (both business and home) u the name of the dealer and the city where the dealership is ... to help. If you are away from home when your Vehicle Identification Number (VIN) If you still have a complaint involving a warranty dispute, you , contact the Ford Customer Assistance Center to find an authorized dealership that may wish to the extent allowed by state law, before taking action under the Magnuson-Moss Warranty...
This dispute handling 247 To process your request, the Ford Customer Assistance Center needs the following information: u your telephone number (both business and home) u the name of the dealer and the city where the dealership is ... to help. If you are away from home when your Vehicle Identification Number (VIN) If you still have a complaint involving a warranty dispute, you , contact the Ford Customer Assistance Center to find an authorized dealership that may wish to the extent allowed by state law, before taking action under the Magnuson-Moss Warranty...
Owner Guide 1st Printing
Page 253
... Number (VIN) listed on your vehicle ownership license u the year and make of your dealer or write to the Board at the following address: Ford of Canada Customer Assistance Ford Motor Company of Canada, Limited If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the...
... Number (VIN) listed on your vehicle ownership license u the year and make of your dealer or write to the Board at the following address: Ford of Canada Customer Assistance Ford Motor Company of Canada, Limited If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the...
Owner Guide 1st Printing
Page 257
... for up to 12 months or 12,000 miles (20,000 km), whichever comes first. See your vehicle and protect its finishes. That is why Ford brand accessories are custom designed to complement the style and aerodynamic appearance of accessories is made from your dealer to fulfill your local authorized dealer. Accessories...
... for up to 12 months or 12,000 miles (20,000 km), whichever comes first. See your vehicle and protect its finishes. That is why Ford brand accessories are custom designed to complement the style and aerodynamic appearance of accessories is made from your dealer to fulfill your local authorized dealer. Accessories...
Owner Guide 1st Printing
Page 271
...) ...Anti-lock brake system (ABS) description ...see also Brake ...warning light...warninig light ...Assistance (see Headlamps) . . Audio system (see Electronic sound system) ...Autolamp system (see Customer assistance) . Index 275 Automatic transaxle driving with ...fluid, adding ...fluid, checking ...13 ...61 . . 190 . . 104, 104, ...113 106 106 11 106 106 106 110 237...
...) ...Anti-lock brake system (ABS) description ...see also Brake ...warning light...warninig light ...Assistance (see Headlamps) . . Audio system (see Electronic sound system) ...Autolamp system (see Customer assistance) . Index 275 Automatic transaxle driving with ...fluid, adding ...fluid, checking ...13 ...61 . . 190 . . 104, 104, ...113 106 106 11 106 106 106 110 237...
Owner Guide 1st Printing
Page 273
... Child safety seats) ...Cassette tape player (see Electronic sound system) ...Catalytic converter ...CD player (see Electronic sound system) . . Bulbs, replacing halogen ...headlamps ... 226 226 C Canada, customer assistance ...Canada, warranty information ...Canadian Motor Vehicle Arbitration Plan (CAMVAP)...Carbon monoxide in rear seat...tether anchorage hardware ...Chime, safety belt ...Cleaning your vehicle CD...
... Child safety seats) ...Cassette tape player (see Electronic sound system) ...Catalytic converter ...CD player (see Electronic sound system) . . Bulbs, replacing halogen ...headlamps ... 226 226 C Canada, customer assistance ...Canada, warranty information ...Canadian Motor Vehicle Arbitration Plan (CAMVAP)...Carbon monoxide in rear seat...tether anchorage hardware ...Chime, safety belt ...Cleaning your vehicle CD...
Owner Guide 1st Printing
Page 274
... ...Convenience kit in cargo area ...Coolant (see Engine coolant) checking and adding ...preparing for storage ...temperature gauge ...warnings ...Cooling fan ...Crankcase emission filter ...Customer Assistance Center, Ford (U.S.) . Customer Assistance Centre, Ford of Canada ... . 233 . 233 . 231 . 230 . . 56 . 231 . 234 . 232 . 233 . 230 . 230 . 232 . . 56 27, 43 ...98, 193 147 150 148 127...
... ...Convenience kit in cargo area ...Coolant (see Engine coolant) checking and adding ...preparing for storage ...temperature gauge ...warnings ...Cooling fan ...Crankcase emission filter ...Customer Assistance Center, Ford (U.S.) . Customer Assistance Centre, Ford of Canada ... . 233 . 233 . 231 . 230 . . 56 . 231 . 234 . 232 . 233 . 230 . 230 . 232 . . 56 27, 43 ...98, 193 147 150 148 127...