Customer Assistance Guide 1st Printing
Page 5
...; alleged liability claims • property damage where the damage is required to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation... without incurring obligations. How does the Board work? The Board reviews all states. Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according to state law. Ford Motor Company reserves the right to the economic loss alleged under ...
...; alleged liability claims • property damage where the damage is required to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation... without incurring obligations. How does the Board work? The Board reviews all states. Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according to state law. Ford Motor Company reserves the right to the economic loss alleged under ...
Customer Assistance Guide 1st Printing
Page 6
...the people you contacted at this time. Oral presentations may also be mailed to you. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-...free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the dealership • a description of the action you expect to resolve your concern...
...the people you contacted at this time. Oral presentations may also be mailed to you. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-...free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at the dealership • a description of the action you expect to resolve your concern...
Customer Assistance Guide 1st Printing
Page 7
... form. The use of leaded fuel in Central or South America, the Caribbean, or the Middle East, contact the 7 Ford Motor Company is reviewed, the Board mails you of the Board are traveling or living in your emission control system and may cause engine knocking or... serious engine damage. Customer assistance Making a decision Board members will review all available information related to find unleaded fuel or can inform you its decision letter. To Request a DSB Brochure/Application For a brochure...
... form. The use of leaded fuel in Central or South America, the Caribbean, or the Middle East, contact the 7 Ford Motor Company is reviewed, the Board mails you of the Board are traveling or living in your emission control system and may cause engine knocking or... serious engine damage. Customer assistance Making a decision Board members will review all available information related to find unleaded fuel or can inform you its decision letter. To Request a DSB Brochure/Application For a brochure...
Owner Guide 1st Printing
Page 336
... new vehicle limited warranties have expired at receipt of Cases Does the Board Review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been...to state law. Eligibility may differ according to the warranty complaint being reviewed are not eligible. warranty u items not covered by either a dealer or Ford Motor Company, except those involving: u a non-Ford product u a non-Ford dealership u a vehicle sales transaction u request for California and Wisconsin ...
... new vehicle limited warranties have expired at receipt of Cases Does the Board Review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been...to state law. Eligibility may differ according to the warranty complaint being reviewed are not eligible. warranty u items not covered by either a dealer or Ford Motor Company, except those involving: u a non-Ford product u a non-Ford dealership u a vehicle sales transaction u request for California and Wisconsin ...
Owner Guide 1st Printing
Page 337
... toll-free phone number of : u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are asked to the case Identification Number (VIN) listed on the application form. To review your vehicle ownership license of occurrence(s) u the year, make...
... toll-free phone number of : u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are asked to the case Identification Number (VIN) listed on the application form. To review your vehicle ownership license of occurrence(s) u the year, make...
Owner Guide 1st Printing
Page 338
... sold or serviced the vehicle u a brief description of your unresolved concern u a brief summary of the action taken with the dealer and Ford Motor Company u the names (if known) of all available information related to make an oral presentation before the Board. Making a decision Board...will be requested by a simple majority vote. The Board also provides a form on the application. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to the complaint, including oral presentations, if necessary. Oral presentations may take longer than 30 days...
... sold or serviced the vehicle u a brief description of your unresolved concern u a brief summary of the action taken with the dealer and Ford Motor Company u the names (if known) of all available information related to make an oral presentation before the Board. Making a decision Board...will be requested by a simple majority vote. The Board also provides a form on the application. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to the complaint, including oral presentations, if necessary. Oral presentations may take longer than 30 days...
Owner Guide 1st Printing
Page 342
.... CAMVAP services are fast, fair and final as the arbitrator's award is binding on both you and Ford of the parties, make decisions and, where appropriate, render awards to resolve disputes. These impartial Arbitrators review the positions of Canada. In the CAMVAP program, impartial third-party Arbitrators conduct hearings at 1-800-207...
.... CAMVAP services are fast, fair and final as the arbitrator's award is binding on both you and Ford of the parties, make decisions and, where appropriate, render awards to resolve disputes. These impartial Arbitrators review the positions of Canada. In the CAMVAP program, impartial third-party Arbitrators conduct hearings at 1-800-207...