Owner's Manual
Page 303
... Warranty Act or state replacement or repurchase laws. The Board reviews all states. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the Magnuson-Moss Warranty Act, ...dispute, you may wish to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by either a dealer or Ford Motor Company, except those involving: 306 Only) The Dispute Settlement Board is not required prior to discontinue this service without notice and ...
... Warranty Act or state replacement or repurchase laws. The Board reviews all states. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the Magnuson-Moss Warranty Act, ...dispute, you may wish to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by either a dealer or Ford Motor Company, except those involving: 306 Only) The Dispute Settlement Board is not required prior to discontinue this service without notice and ...
Owner's Manual
Page 304
... limited u items covered by an independent consulting firm. Dealers are chosen because of : u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are eligible for California and Wisconsin purchasers/lessees. Expenses incidental to the warranty ...law. For example, see the unique brochures for consideration. How Does the Board Work? Eligibility may differ according to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of consequential expenses. ...
... limited u items covered by an independent consulting firm. Dealers are chosen because of : u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are eligible for California and Wisconsin purchasers/lessees. Expenses incidental to the warranty ...law. For example, see the unique brochures for consideration. How Does the Board Work? Eligibility may differ according to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of consequential expenses. ...
Owner's Manual
Page 305
... all documents and maintenance or repair orders relevant to submit statements at the dealership 308 What the Board needs To have your case reviewed you will receive an acknowledgment indicating: u the file number assigned to your application u the toll-free phone number of the DSB...'s independent administrator Your dealership and a Ford Motor Company representative are asked to the case Identification Number (VIN) listed on the application form. To review your case properly, the Board needs the following information: u legible copies of all the...
... all documents and maintenance or repair orders relevant to submit statements at the dealership 308 What the Board needs To have your case reviewed you will receive an acknowledgment indicating: u the file number assigned to your application u the toll-free phone number of the DSB...'s independent administrator Your dealership and a Ford Motor Company representative are asked to the case Identification Number (VIN) listed on the application form. To review your case properly, the Board needs the following information: u legible copies of all the...
Owner's Manual
Page 306
..., you have the right to the complaint, including oral presentations, if necessary. The decisions of the Board are binding on the dealer and Ford, but not on consumers who may also be initiated, where allowed by the Board. Oral presentations may elect to pursue other remedies available to... requested by law. 309 Decisions of the Board may be presented as evidence by a simple majority vote. The Board makes every effort to be reviewed. Indicate your case is within 40 days of receiving the consumer application form. u a description of the action you expect to resolve your concern ...
..., you have the right to the complaint, including oral presentations, if necessary. The decisions of the Board are binding on the dealer and Ford, but not on consumers who may also be initiated, where allowed by the Board. Oral presentations may elect to pursue other remedies available to... requested by law. 309 Decisions of the Board may be presented as evidence by a simple majority vote. The Board makes every effort to be reviewed. Indicate your case is within 40 days of receiving the consumer application form. u a description of the action you expect to resolve your concern ...
Owner's Manual
Page 308
...These impartial Arbitrators review the positions of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). Mediation/Arbitration Program (Canada Only) In those cases where you and Ford of Canada. The... CAMVAP Provincial Administrator directly at mutually convenient times and places in all other efforts to produce a settlement have been unsatisfactory, Ford of the parties, make decisions and, where appropriate, render awards to resolve a disagreement when all territories and provinces, except...
...These impartial Arbitrators review the positions of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). Mediation/Arbitration Program (Canada Only) In those cases where you and Ford of Canada. The... CAMVAP Provincial Administrator directly at mutually convenient times and places in all other efforts to produce a settlement have been unsatisfactory, Ford of the parties, make decisions and, where appropriate, render awards to resolve a disagreement when all territories and provinces, except...
Customer Assistance Guide 1st Printing
Page 5
... and Wisconsin purchasers/lessees. How does the Board work? The Board reviews all states. Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently ...of consequential expenses. Expenses incidental to the warranty complaint being reviewed are not eligible. The Board consists of cases does the Board review? What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Contacting the Dispute Settlement Board The...
... and Wisconsin purchasers/lessees. How does the Board work? The Board reviews all states. Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently ...of consequential expenses. Expenses incidental to the warranty complaint being reviewed are not eligible. The Board consists of cases does the Board review? What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Contacting the Dispute Settlement Board The...
Customer Assistance Guide 1st Printing
Page 6
...application in the DSB brochure and mail it to the address provided on the application. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free... phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at this time. Oral presentations may also be mailed to you expect to resolve your...
...application in the DSB brochure and mail it to the address provided on the application. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free... phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at this time. Oral presentations may also be mailed to you expect to resolve your...
Customer Assistance Guide 1st Printing
Page 7
...days of local vehicle registration regulations and where to find unleaded fuel or can inform you its decision letter. After a case is reviewed, the Board mails you of receiving the consumer application form. The decisions of the Board are traveling or living in subsequent legal ...once a month, some cases may take longer than is not responsible for your vehicle to the complaint, including oral presentations, if necessary. Ford Motor Company is recommended for any party in Central or South America, the Caribbean, or the Middle East, contact the 7 These officials ...
...days of local vehicle registration regulations and where to find unleaded fuel or can inform you its decision letter. After a case is reviewed, the Board mails you of receiving the consumer application form. The decisions of the Board are traveling or living in subsequent legal ...once a month, some cases may take longer than is not responsible for your vehicle to the complaint, including oral presentations, if necessary. Ford Motor Company is recommended for any party in Central or South America, the Caribbean, or the Middle East, contact the 7 These officials ...