Owner's Manual
Page 303
... allowed by state law, before pursuing replacement or repurchase remedies provided by either a dealer or Ford Motor Company, except those involving: 306 The Board reviews all states. If you may wish to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be submitted to the Dispute Settlement...
... allowed by state law, before pursuing replacement or repurchase remedies provided by either a dealer or Ford Motor Company, except those involving: 306 The Board reviews all states. If you may wish to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be submitted to the Dispute Settlement...
Owner's Manual
Page 304
... an independent consulting firm. How Does the Board Work? Eligibility may differ according to the warranty complaint being reviewed are eligible for consideration. The Board consists of consequential expenses. For example, see the unique brochures for California and Wisconsin... purchasers/lessees. u a non-Ford product u a non-Ford dealership u a vehicle sales transaction u request for reimbursement of : u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by ...
... an independent consulting firm. How Does the Board Work? Eligibility may differ according to the warranty complaint being reviewed are eligible for consideration. The Board consists of consequential expenses. For example, see the unique brochures for California and Wisconsin... purchasers/lessees. u a non-Ford product u a non-Ford dealership u a vehicle sales transaction u request for reimbursement of : u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by ...
Owner's Manual
Page 305
... must complete the application in the DSB brochure and mail it is determined to be eligible, you contacted at this time. To review your case properly, the Board needs the following information: u legible copies of all documents and maintenance or repair orders relevant to the ...the dealer who sold or serviced the vehicle u a brief description of your unresolved concern u a brief summary of the action taken with the dealer and Ford Motor Company u the names (if known) of all the people you will receive an acknowledgment indicating: u the file number assigned to your application u the...
... must complete the application in the DSB brochure and mail it is determined to be eligible, you contacted at this time. To review your case properly, the Board needs the following information: u legible copies of all documents and maintenance or repair orders relevant to the ...the dealer who sold or serviced the vehicle u a brief description of your unresolved concern u a brief summary of the action taken with the dealer and Ford Motor Company u the names (if known) of all the people you will receive an acknowledgment indicating: u the file number assigned to your application u the...
Owner's Manual
Page 306
...requested by the Board. Indicate your choice to accept or reject the Board's decision. After your case is within 40 days of explanation will review all available information related to the complaint, including oral presentations, if necessary. Making a decision Board members will be initiated, where allowed by a... the Board may be presented as evidence by any party in subsequent legal proceedings that may also be reviewed. Decisions of the Board are binding on the dealer and Ford, but not on the application. The Board makes every effort to resolve each case within 36 months ...
...requested by the Board. Indicate your choice to accept or reject the Board's decision. After your case is within 40 days of explanation will review all available information related to the complaint, including oral presentations, if necessary. Making a decision Board members will be initiated, where allowed by a... the Board may be presented as evidence by any party in subsequent legal proceedings that may also be reviewed. Decisions of the Board are binding on the dealer and Ford, but not on the application. The Board makes every effort to resolve each case within 36 months ...
Owner's Manual
Page 308
... in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). These impartial Arbitrators review the positions of Canada. The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all... territories and provinces, except Quebec. For more information, without cost to you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have failed. Mediation/Arbitration Program (Canada Only) In those cases ...
... in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). These impartial Arbitrators review the positions of Canada. The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all... territories and provinces, except Quebec. For more information, without cost to you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have failed. Mediation/Arbitration Program (Canada Only) In those cases ...
Customer Assistance Guide 1st Printing
Page 5
... your application are not eligible. The Board consists of cases does the Board review? Ford Motor Company reserves the right to state law. Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation...
... your application are not eligible. The Board consists of cases does the Board review? Ford Motor Company reserves the right to state law. Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation...
Customer Assistance Guide 1st Printing
Page 6
...orders relevant to the case • the year, make an oral presentation before the Board. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free phone... number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to do so on the application. Dealers are recruited and trained by the Board. 6 What the Board ...
...orders relevant to the case • the year, make an oral presentation before the Board. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free phone... number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to do so on the application. Dealers are recruited and trained by the Board. 6 What the Board ...
Customer Assistance Guide 1st Printing
Page 7
...party in Central or South America, the Caribbean, or the Middle East, contact the 7 After a case is reviewed, the Board mails you are binding on the dealer and Ford, but not on which to a foreign country, contact the appropriate foreign embassy or consulate. If you cannot find...importing your vehicle must be initiated, where allowed by using improper fuel. Customer assistance Making a decision Board members will review all available information related to be reviewed. The use of the Board are traveling or living in subsequent legal proceedings that may be serviced while you its...
...party in Central or South America, the Caribbean, or the Middle East, contact the 7 After a case is reviewed, the Board mails you are binding on the dealer and Ford, but not on which to a foreign country, contact the appropriate foreign embassy or consulate. If you cannot find...importing your vehicle must be initiated, where allowed by using improper fuel. Customer assistance Making a decision Board members will review all available information related to be reviewed. The use of the Board are traveling or living in subsequent legal proceedings that may be serviced while you its...