Owner's Manual
Page 2
The 1997 Chevrolet Tahoe and Suburban Owner's Manual 1-1 2-1 Seats and Restraint Systems This section tells you how to use your vehicle running properly and looking good. Problems on page 8- 10. 9- 1 Index ... driving, such as a flat tire or overheated engine, etc. 6-1 7-1 8- 1 Service and Appearance Care Here the manual tells you how to contact Chevrolet for assistanceand how to operate your audio system. Customer Assistance Information This section tells you how to drive under different conditions. It also gives you information on "Reporting Safety Defects...
The 1997 Chevrolet Tahoe and Suburban Owner's Manual 1-1 2-1 Seats and Restraint Systems This section tells you how to use your vehicle running properly and looking good. Problems on page 8- 10. 9- 1 Index ... driving, such as a flat tire or overheated engine, etc. 6-1 7-1 8- 1 Service and Appearance Care Here the manual tells you how to contact Chevrolet for assistanceand how to operate your audio system. Customer Assistance Information This section tells you how to drive under different conditions. It also gives you information on "Reporting Safety Defects...
Owner's Manual
Page 44
...your vehicle so that the vehicle's basic structure isn't changed, it keep theair bag system from working properly? If you have any of the Customer Satisfaction Procedure in Step Two of the air bag sensors. A: e.' A: We've designed our air bagsystems to keepthe air bags from working... properly in the Index.) See "Customer Satisfaction Procedure" 1-37 If you modify your vehicle's frame, bumper system, front end sheet metal or height, they may keep the air bags ...
...your vehicle so that the vehicle's basic structure isn't changed, it keep theair bag system from working properly? If you have any of the Customer Satisfaction Procedure in Step Two of the air bag sensors. A: e.' A: We've designed our air bagsystems to keepthe air bags from working... properly in the Index.) See "Customer Satisfaction Procedure" 1-37 If you modify your vehicle's frame, bumper system, front end sheet metal or height, they may keep the air bags ...
Owner's Manual
Page 227
In Canada, write to: General Motorsof Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, OntarioLlH 8P7 Weight of the Trailer Tongue The tongueload (A) of any cargo you 've loadedyour trailer, weigh the ...
In Canada, write to: General Motorsof Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, OntarioLlH 8P7 Weight of the Trailer Tongue The tongueload (A) of any cargo you 've loadedyour trailer, weigh the ...
Owner's Manual
Page 408
... you how to obtain service publications and how to report any safety defects. 8-2 8-4 8-5 8-7 8-8 8-9 Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Chevrolet/Geo Roadside Assistance Program Canadian Roadside Assistance Courtesy Transportation GM Participation in an Alternative Dispute Resolution Program 8- 10 8- 10 8-11 8-11 8-11 Warranty Information Reporting ...
... you how to obtain service publications and how to report any safety defects. 8-2 8-4 8-5 8-7 8-8 8-9 Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Chevrolet/Geo Roadside Assistance Program Canadian Roadside Assistance Courtesy Transportation GM Participation in an Alternative Dispute Resolution Program 8- 10 8- 10 8-11 8-11 8-11 Warranty Information Reporting ...
Owner's Manual
Page 409
Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with a member of the dealership or the General Manager. Customer Satisfaction Procedure Chevrolet dealers have . However, if a concern has not been resolved to promptly address any concerns you may have the facilities, trained technicians and up-to-date information to your concern with the Sales, Service or Parts Manager, contact the owner of dealership management. Discuss your complete satisfaction, take the following steps: STEP ONE --
Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with a member of the dealership or the General Manager. Customer Satisfaction Procedure Chevrolet dealers have . However, if a concern has not been resolved to promptly address any concerns you may have the facilities, trained technicians and up-to-date information to your concern with the Sales, Service or Parts Manager, contact the owner of dealership management. Discuss your complete satisfaction, take the following steps: STEP ONE --
Owner's Manual
Page 410
For help , contact the Chevrolet Customer Assistance Center by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) ...-222-1020. If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help outside of Canada Customer Communication Centre in Canada at:(905) 644-41 12. STEP TWO --
For help , contact the Chevrolet Customer Assistance Center by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) ...-222-1020. If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help outside of Canada Customer Communication Centre in Canada at:(905) 644-41 12. STEP TWO --
Owner's Manual
Page 411
... In Canada, write to: General Motors of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. That is available from thevehicle registration or title, or the plate at the top left of the..., please have the following information available to give your inquiry prompt attention. When contacting Chevrolet, please remember that your concern will likely be resolved in Canada can give the Customer Assistance Representative: Your name, address, home and business telephone numbers Vehicle Identification Number (...
... In Canada, write to: General Motors of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. That is available from thevehicle registration or title, or the plate at the top left of the..., please have the following information available to give your inquiry prompt attention. When contacting Chevrolet, please remember that your concern will likely be resolved in Canada can give the Customer Assistance Representative: Your name, address, home and business telephone numbers Vehicle Identification Number (...
Owner's Manual
Page 412
...two levels of service to the customer, Basic Care and Courtesy" Care: 0 Toll-free number, 1-800-CHEV-USA Free towing for warranty repairs Basic over the phone, our advisors have access to announce the establishment of a 1997 Chevrolet/Geo, membership in Roadside Assistance is...phone technical advice Available dealer services at reasonable costs (ie., wrecker services, locksmithkey service, glass repair, etc.) To enhance Chevrolet's strong commitment to customer satisfaction, Chevrolet is free. 8-5 Roadside membership is available 24 hours a day, 365 days a year, by calling 1-800-CHEV-USA ...
...two levels of service to the customer, Basic Care and Courtesy" Care: 0 Toll-free number, 1-800-CHEV-USA Free towing for warranty repairs Basic over the phone, our advisors have access to announce the establishment of a 1997 Chevrolet/Geo, membership in Roadside Assistance is...phone technical advice Available dealer services at reasonable costs (ie., wrecker services, locksmithkey service, glass repair, etc.) To enhance Chevrolet's strong commitment to customer satisfaction, Chevrolet is free. 8-5 Roadside membership is available 24 hours a day, 365 days a year, by calling 1-800-CHEV-USA ...
Owner's Manual
Page 413
...Courtesy Careservices must be offered in the coverage provided by Chevrolet Roadside or dealer Service Management. Chevrolet reserves the right to Retail and Retail Lease Customers operating 1997 and newer ChevroletlGeo vehicles for customers needing warranty service. Basic Care and Courtesy Care are ...lost on the road or locked inside) 0 0 Chevrolet/Geo offers Courtesy Transportation for a period of 3 years/...
...Courtesy Careservices must be offered in the coverage provided by Chevrolet Roadside or dealer Service Management. Chevrolet reserves the right to Retail and Retail Lease Customers operating 1997 and newer ChevroletlGeo vehicles for customers needing warranty service. Basic Care and Courtesy Care are ...lost on the road or locked inside) 0 0 Chevrolet/Geo offers Courtesy Transportation for a period of 3 years/...
Owner's Manual
Page 415
Chevrolet/Geo Courtesy...Warranty, interim transportation may be available under 2 1 and have difficulty renting a vehicle, Chevrolet will reimburse up to $30/day for details. Courtesy Transportation includes: 0 One way ... right to make it impractical to rent vehicles to people under 21 years of 1997 Chevrolet/Geo passenger cars and light duty trucks (please see your ChevroletIGeo dealer service management...New Vehicle Limited Warranty to retail purchasers of age. Courtesy Transportation Chevrolet/Geo offers Courtesy Transportation for any overnight warranty repair up to five days. ...
Chevrolet/Geo Courtesy...Warranty, interim transportation may be available under 2 1 and have difficulty renting a vehicle, Chevrolet will reimburse up to $30/day for details. Courtesy Transportation includes: 0 One way ... right to make it impractical to rent vehicles to people under 21 years of 1997 Chevrolet/Geo passenger cars and light duty trucks (please see your ChevroletIGeo dealer service management...New Vehicle Limited Warranty to retail purchasers of age. Courtesy Transportation Chevrolet/Geo offers Courtesy Transportation for any overnight warranty repair up to five days. ...
Owner's Manual
Page 416
...with your new vehicle. Our experience has shown that,if a situation arises where you feel your Chevrolet dealer to making sure you are not satisfied after following the Customer Satisfaction Procedure, you will be asked to provide your name and address, your Vehicle Identification Number...Eligibility is limited by the Better Business Bureau system to settle automotive disputes. are committed Both Chevrolet and your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section isvery successful. General Motors reserves the right to change ...
...with your new vehicle. Our experience has shown that,if a situation arises where you feel your Chevrolet dealer to making sure you are not satisfied after following the Customer Satisfaction Procedure, you will be asked to provide your name and address, your Vehicle Identification Number...Eligibility is limited by the Better Business Bureau system to settle automotive disputes. are committed Both Chevrolet and your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section isvery successful. General Motors reserves the right to change ...
Owner's Manual
Page 417
... that decision. For further information, contact the BBB at 1-800-955-5100 or the ChevroletCustomer Assistance Cerfter at any time. We prefer you utilize the Customer Satisfaction Procedure before filing a claim with a state-run arbitration program or in the Washington, D.C.
... that decision. For further information, contact the BBB at 1-800-955-5100 or the ChevroletCustomer Assistance Cerfter at any time. We prefer you utilize the Customer Satisfaction Procedure before filing a claim with a state-run arbitration program or in the Washington, D.C.
Owner's Manual
Page 418
... in Canada, and you believe that your vehicle has a safety defect, you 'll notify us at 1-800-222-1020 or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. You may write to: In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French...). REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive ...
... in Canada, and you believe that your vehicle has a safety defect, you 'll notify us at 1-800-222-1020 or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. You may write to: In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French...). REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive ...
Owner's Manual
Page 424
... Outside Mirror ...2-47 Coolant ...6-26 Heater. Engine ...2- 15 5-15 RecoveryTank ...Cooling System ...5 - 13 8-8 Courtesy Transportation ...CruiseControl ...2-37 Cupholders ...2-50.2-51. 2-52 Customer Assistance for Text Telephone Users ...8-4 Customer Assistance Information ...8-3 8-2 Customer Satisfaction Procedure ...Damage. Finish ...6-59 Damage. I O Defogging ...3- 10 Defrosting ...3-10 Dolby 8 B Noise Reduction ...3-18 Dome Lamps ...2-43 Door Child Security Locks ...2-5 Locks...
... Outside Mirror ...2-47 Coolant ...6-26 Heater. Engine ...2- 15 5-15 RecoveryTank ...Cooling System ...5 - 13 8-8 Courtesy Transportation ...CruiseControl ...2-37 Cupholders ...2-50.2-51. 2-52 Customer Assistance for Text Telephone Users ...8-4 Customer Assistance Information ...8-3 8-2 Customer Satisfaction Procedure ...Damage. Finish ...6-59 Damage. I O Defogging ...3- 10 Defrosting ...3-10 Dolby 8 B Noise Reduction ...3-18 Dome Lamps ...2-43 Door Child Security Locks ...2-5 Locks...
Owner's Manual
Page 426
... GVWR ...4-42 Halogen Bulbs ...6-37 Hazard Warning Flashers ...5-2 1-6 HeadRestraints ...Headlamps ...2-40 BulbReplacement ...6-37,6-38, 6-67 High/LowBeamChanger ...2-34 2-41 On Reminder ...6-62 Wiring ...Hearing Impaired, Customer Assistance ...8-4 3-8 Heating ...High-Beam Headlamps ...2-34 Highway Hypnosis ...4-35 Hill and Mountain Roads ...4-36 4-49 Hitches, Trailer ...Hood Checking Things Under ...6-8 Release ...6-9 Horn ...2-33 Hydroplaning...
... GVWR ...4-42 Halogen Bulbs ...6-37 Hazard Warning Flashers ...5-2 1-6 HeadRestraints ...Headlamps ...2-40 BulbReplacement ...6-37,6-38, 6-67 High/LowBeamChanger ...2-34 2-41 On Reminder ...6-62 Wiring ...Hearing Impaired, Customer Assistance ...8-4 3-8 Heating ...High-Beam Headlamps ...2-34 Highway Hypnosis ...4-35 Hill and Mountain Roads ...4-36 4-49 Hitches, Trailer ...Hood Checking Things Under ...6-8 Release ...6-9 Horn ...2-33 Hydroplaning...
Owner's Manual
Page 430
...Rear (+Door Utility) ...1-10 Folding the Second (Suburban) ...1- 12 Lumbar Adjustment ...1-4 ManualFront ...1-2 Power ...1-3 1-8 Rear ...Removing the Rear (Third) Seat (Suburban) ...1 . 15 Replacing the Rear (Third) Seat (Suburban) ...1-16 1. 1 Restraint Systems ...1-2 Seat Controls ...8- 12 Parts Identification Label ...6-6 1 Publications. Ordering ...8- 1 1. 8. I2 Work. Adding ...Specifications and Capacities ...6-69 Specifications. Customer Assistance ...8-4 Speedometer ...2-63 Stains. Cleaning ...6-54 Starter Switch Check ...7-45 2-13 Starting Your Engine ...Steam ...5-11 Steering ...4-9 In...
...Rear (+Door Utility) ...1-10 Folding the Second (Suburban) ...1- 12 Lumbar Adjustment ...1-4 ManualFront ...1-2 Power ...1-3 1-8 Rear ...Removing the Rear (Third) Seat (Suburban) ...1 . 15 Replacing the Rear (Third) Seat (Suburban) ...1-16 1. 1 Restraint Systems ...1-2 Seat Controls ...8- 12 Parts Identification Label ...6-6 1 Publications. Ordering ...8- 1 1. 8. I2 Work. Adding ...Specifications and Capacities ...6-69 Specifications. Customer Assistance ...8-4 Speedometer ...2-63 Stains. Cleaning ...6-54 Starter Switch Check ...7-45 2-13 Starting Your Engine ...Steam ...5-11 Steering ...4-9 In...