Owner's Manual
Page 7
Table of Contents (cont'd) Customer Assistance Information Section 8 Customer Satisfaction Procedures Customer Assistance Offices Roadside Assistance and Courtesy Transportation Warranty Information (See Warranty Manual) Reporting Safety Defects on page 8-10 Service Publications Index Section 9 In the Index you will find something you want to read. You can use it to the last page of almost every subject in this manual for your Service Station Guide v Please refer to quickly find an alphabetical listing of this manual.
Table of Contents (cont'd) Customer Assistance Information Section 8 Customer Satisfaction Procedures Customer Assistance Offices Roadside Assistance and Courtesy Transportation Warranty Information (See Warranty Manual) Reporting Safety Defects on page 8-10 Service Publications Index Section 9 In the Index you will find something you want to read. You can use it to the last page of almost every subject in this manual for your Service Station Guide v Please refer to quickly find an alphabetical listing of this manual.
Owner's Manual
Page 49
As long as the push bumper or bicycle rack is attached to your vehicle. See "Customer Satisfaction Procedure" in this , you should contact Customer Assistance before you modify your vehicle so that the vehicle's basic structure isn't changed, it's not likely to the front or sides...any questions about servicing your vehicle's frame, bumper system, front end or side sheet metal or height, they may not work for Customer Assistance are probably part of the Customer Satisfaction Procedure in the Index. Servicing Your Air Bag-Equipped Vehicle Air bags affect how your vehicle. Yes.
As long as the push bumper or bicycle rack is attached to your vehicle. See "Customer Satisfaction Procedure" in this , you should contact Customer Assistance before you modify your vehicle so that the vehicle's basic structure isn't changed, it's not likely to the front or sides...any questions about servicing your vehicle's frame, bumper system, front end or side sheet metal or height, they may not work for Customer Assistance are probably part of the Customer Satisfaction Procedure in the Index. Servicing Your Air Bag-Equipped Vehicle Air bags affect how your vehicle. Yes.
Owner's Manual
Page 256
... any special equipment that weight, too. Maximum trailer weight is calculated assuming only the driver is an important weight to : General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Weight of the Trailer Tongue The tongue load (A) of any passengers, cargo, equipment...
... any special equipment that weight, too. Maximum trailer weight is calculated assuming only the driver is an important weight to : General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Weight of the Trailer Tongue The tongue load (A) of any passengers, cargo, equipment...
Owner's Manual
Page 405
... Transportation Transportation Options Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to contact Cadillac if you will find out how to General Motors 8- 8-1 Section 8 Customer Assistance Information Here you need assistance.
... Transportation Transportation Options Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to contact Cadillac if you will find out how to General Motors 8- 8-1 Section 8 Customer Assistance Information Here you need assistance.
Owner's Manual
Page 406
STEP TWO -- If your concern has not been resolved to your satisfaction, the following information available to give the Customer Assistance Representative: Your satisfaction and goodwill are important to your dealer and to give your dealer's sales or service departments....the top left of the dealership or the general manager. If the matter has already been reviewed with a member of Canada Customer Communication Centre in order to Cadillac. Sometimes, however, despite the best intentions of all concerned, misunderstandings can be resolved by the dealership without further help, ...
STEP TWO -- If your concern has not been resolved to your satisfaction, the following information available to give the Customer Assistance Representative: Your satisfaction and goodwill are important to your dealer and to give your dealer's sales or service departments....the top left of the dealership or the general manager. If the matter has already been reviewed with a member of Canada Customer Communication Centre in order to Cadillac. Sometimes, however, despite the best intentions of all concerned, misunderstandings can be resolved by the dealership without further help, ...
Owner's Manual
Page 407
... Program is limited by vehicle age, mileage and other venue for relief available to change eligibility limitations and/or discontinue its Customer Assistance Center. Both General Motors and your dealer are committed to making sure you are deaf, hard of court program administered...of Better Business Bureaus to enforce any other factors. Customer Assistance for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). Canadian owners refer to filing a court action, use Text Telephones (TTYs), Cadillac has TTY equipment available at the following the procedure ...
... Program is limited by vehicle age, mileage and other venue for relief available to change eligibility limitations and/or discontinue its Customer Assistance Center. Both General Motors and your dealer are committed to making sure you are deaf, hard of court program administered...of Better Business Bureaus to enforce any other factors. Customer Assistance for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). Canadian owners refer to filing a court action, use Text Telephones (TTYs), Cadillac has TTY equipment available at the following the procedure ...
Owner's Manual
Page 408
... 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Box 33169 Detroit, MI 48232-5169 1-800-458-8006 1-800...
... 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Box 33169 Detroit, MI 48232-5169 1-800-458-8006 1-800...
Owner's Manual
Page 411
...assist you and request the following information: D A description of the problem D Name, home address, home telephone number D Location of your Cadillac and number you are calling from D The model year, Vehicle Identification Number (VIN), mileage and date of delivery Roadside Service for the ... to assist owners who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from the United States or Canada 1-888-889-2438 -- Any customer who have hearing difficulties or are speech impaired. Reaching Roadside Service Dial the toll-free Roadside Service...
...assist you and request the following information: D A description of the problem D Name, home address, home telephone number D Location of your Cadillac and number you are calling from D The model year, Vehicle Identification Number (VIN), mileage and date of delivery Roadside Service for the ... to assist owners who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from the United States or Canada 1-888-889-2438 -- Any customer who have hearing difficulties or are speech impaired. Reaching Roadside Service Dial the toll-free Roadside Service...
Owner's Manual
Page 412
...dealer can offer you to 10 miles from the dealership. The Courtesy Transportation program is offered to offer Courtesy Transportation, a customer support program for new vehicles. However, if you should contact your inconvenience by the New Vehicle Limited Warranty. Plan Ahead ...Shuttle Service Participating dealers can be scheduled for service, unless, of your destination with the Bumper-to wait Cadillac helps minimize your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of motor vehicles. ...
...dealer can offer you to 10 miles from the dealership. The Courtesy Transportation program is offered to offer Courtesy Transportation, a customer support program for new vehicles. However, if you should contact your inconvenience by the New Vehicle Limited Warranty. Plan Ahead ...Shuttle Service Participating dealers can be scheduled for service, unless, of your destination with the Bumper-to wait Cadillac helps minimize your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of motor vehicles. ...
Owner's Manual
Page 415
...: Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5 REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 8-11 REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in addition... Canada, in Canada, and you believe that your vehicle has a safety defect, you 'll notify us. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O.
...: Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5 REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 8-11 REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in addition... Canada, in Canada, and you believe that your vehicle has a safety defect, you 'll notify us. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O.
Owner's Manual
Page 417
... change without notice and without packing slip with return information within 10 days of delivery. Mail completed order form to the above address for quotation. (CUSTOMER'S NAME) (ATTENTION) (STREET ADDRESS-NO P.O. please write to : HELM, INCORPORATED S P.O. BOX NUMBERS) (CITY) DAYTIME TELEPHONE NO. (STATE) ...be returned for credit without incurring obligation. VEHICLE MODEL NAME YEAR 2002 2002 2002 QTY. order processing $6.50 MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE GRAND TOTAL Check here if your shipping address shown. ...
... change without notice and without packing slip with return information within 10 days of delivery. Mail completed order form to the above address for quotation. (CUSTOMER'S NAME) (ATTENTION) (STREET ADDRESS-NO P.O. please write to : HELM, INCORPORATED S P.O. BOX NUMBERS) (CITY) DAYTIME TELEPHONE NO. (STATE) ...be returned for credit without incurring obligation. VEHICLE MODEL NAME YEAR 2002 2002 2002 QTY. order processing $6.50 MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE GRAND TOTAL Check here if your shipping address shown. ...