Owner's Manual
Page 7
You can use it to quickly find an alphabetical listing of almost every subject in this manual for your Service Station Guide v Please refer to the last page of this manual. Table of Contents (cont'd) Customer Assistance Information Section 8 Customer Satisfaction Procedures Customer Assistance Offices Roadside Assistance and Courtesy Transportation Warranty Information (See Warranty Manual) Reporting Safety Defects on page 8-10 Service Publications Index Section 9 In the Index you will find something you want to read.
You can use it to quickly find an alphabetical listing of almost every subject in this manual for your Service Station Guide v Please refer to the last page of this manual. Table of Contents (cont'd) Customer Assistance Information Section 8 Customer Satisfaction Procedures Customer Assistance Offices Roadside Assistance and Courtesy Transportation Warranty Information (See Warranty Manual) Reporting Safety Defects on page 8-10 Service Publications Index Section 9 In the Index you will find something you want to read.
Owner's Manual
Page 49
...For up to do not need regular maintenance. Q: A: 1-37 Servicing Your Air Bag-Equipped Vehicle Air bags affect how your vehicle should contact Customer Assistance before you modify your vehicle. As long as the push bumper or bicycle rack is disconnected, an air bag can be serviced. Adding... the vehicle's basic structure isn't changed, it's not likely to follow proper service procedures, and make sure the person performing work for Customer Assistance are probably part of the vehicle that change your vehicle's frame, bumper system, front end or side sheet metal or height, they...
...For up to do not need regular maintenance. Q: A: 1-37 Servicing Your Air Bag-Equipped Vehicle Air bags affect how your vehicle should contact Customer Assistance before you modify your vehicle. As long as the push bumper or bicycle rack is disconnected, an air bag can be serviced. Adding... the vehicle's basic structure isn't changed, it's not likely to follow proper service procedures, and make sure the person performing work for Customer Assistance are probably part of the vehicle that change your vehicle's frame, bumper system, front end or side sheet metal or height, they...
Owner's Manual
Page 256
... the required trailering equipment. You can ask your dealer for more information about your vehicle is an important weight to : General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Weight of the Trailer Tongue The tongue load (A) of trailer weight 1,000 lbs...
... the required trailering equipment. You can ask your dealer for more information about your vehicle is an important weight to : General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Weight of the Trailer Tongue The tongue load (A) of trailer weight 1,000 lbs...
Owner's Manual
Page 405
This section also tells you need assistance. Section 8 Customer Assistance Information Here you will find out how to contact Cadillac if you how to obtain service publications and how to report any safety defects. 8-2 8-3 8-4 8-5 8-5 8-7 Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities Roadside Service...
This section also tells you need assistance. Section 8 Customer Assistance Information Here you will find out how to contact Cadillac if you how to obtain service publications and how to report any safety defects. 8-2 8-3 8-4 8-5 8-5 8-7 Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities Roadside Service...
Owner's Manual
Page 406
... Sometimes, however, despite the best intentions of dealership management. We encourage you to give the Customer Assistance Representative: Your satisfaction and goodwill are important to Cadillac. Normally, concerns can occur. Discuss your concern cannot be quickly resolved at the top left of...matter has already been reviewed with a member of all concerned, misunderstandings can be resolved by the dealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Canada, ...
... Sometimes, however, despite the best intentions of dealership management. We encourage you to give the Customer Assistance Representative: Your satisfaction and goodwill are important to Cadillac. Normally, concerns can occur. Discuss your concern cannot be quickly resolved at the top left of...matter has already been reviewed with a member of all concerned, misunderstandings can be resolved by the dealership without further help, contact the Cadillac Customer Assistance Center, 24 hours a day, by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Canada, ...
Owner's Manual
Page 407
...have a concern. General Motors reserves the right to filing a court action, use Text Telephones (TTYs), Cadillac has TTY equipment available at its participation in Canada can communicate with Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users in this program. Any TTY user can dial...Two, you may be required to resort to this informal dispute resolution program prior to change eligibility limitations and/or discontinue its Customer Assistance Center. However, if you continue to remain unsatisfied after following address: BBB Auto Line Council of court program administered by ...
...have a concern. General Motors reserves the right to filing a court action, use Text Telephones (TTYs), Cadillac has TTY equipment available at its participation in Canada can communicate with Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users in this program. Any TTY user can dial...Two, you may be required to resort to this informal dispute resolution program prior to change eligibility limitations and/or discontinue its Customer Assistance Center. However, if you continue to remain unsatisfied after following address: BBB Auto Line Council of court program administered by ...
Owner's Manual
Page 408
...800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Virgin Islands: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) 1-800-496-9994 Fax Number:...the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Customer Assistance Offices Cadillac encourages customers to Cadillac's Customer Assistance Center. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52 - 53 ...
...800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Virgin Islands: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) 1-800-496-9994 Fax Number:...the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Customer Assistance Offices Cadillac encourages customers to Cadillac's Customer Assistance Center. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52 - 53 ...
Owner's Manual
Page 411
Any customer who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from D The model year, Vehicle Identification Number (VIN), mileage and date of your Cadillac and number you are speech impaired. Cadillac has installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center. daily, 24 hours. 8-7 Reaching...
Any customer who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from D The model year, Vehicle Identification Number (VIN), mileage and date of your Cadillac and number you are speech impaired. Cadillac has installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center. daily, 24 hours. 8-7 Reaching...
Owner's Manual
Page 412
... your inconvenience during warranty repairs. If your vehicle cannot be completed while you are proud to offer Courtesy Transportation, a customer support program for service, unless, of course, the problem is safety-related. Transportation Options Warranty service can help minimize ...your destination with the Bumper-to wait Cadillac helps minimize your daily schedule. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealership...
... your inconvenience during warranty repairs. If your vehicle cannot be completed while you are proud to offer Courtesy Transportation, a customer support program for service, unless, of course, the problem is safety-related. Transportation Options Warranty service can help minimize ...your destination with the Bumper-to wait Cadillac helps minimize your daily schedule. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealership...
Owner's Manual
Page 415
Or, write: General Motors of Canada Limited. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169 Detroit, MI 48232-5169 In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). You ... a safety defect, you 'll notify us. REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in addition to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 8-11
Or, write: General Motors of Canada Limited. Please call us at 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169 Detroit, MI 48232-5169 In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). You ... a safety defect, you 'll notify us. REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in addition to notifying General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 8-11
Owner's Manual
Page 417
... payable to make checks payable in U.S. order processing $6.50 MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE GRAND TOTAL Check here if your billing address is needed, write to Canadian Customers: All listed prices are quoted in U.S. Canadian residents are subject to : HELM, INCORPORATED S P.O. Mail completed order form to...-4123 (Monday-Friday 8:00 AM - 6:00 PM EST) FAX Orders Only 1-313-865-5927 www.helminc.com Orders will be sent. VEHICLE MODEL NAME YEAR 2002 2002 2002 QTY. please write to the above address for postal service.
... payable to make checks payable in U.S. order processing $6.50 MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE GRAND TOTAL Check here if your billing address is needed, write to Canadian Customers: All listed prices are quoted in U.S. Canadian residents are subject to : HELM, INCORPORATED S P.O. Mail completed order form to...-4123 (Monday-Friday 8:00 AM - 6:00 PM EST) FAX Orders Only 1-313-865-5927 www.helminc.com Orders will be sent. VEHICLE MODEL NAME YEAR 2002 2002 2002 QTY. please write to the above address for postal service.