Question posted by labosm on February 12th, 2015
Lost My Chips
I lost all my chips in my guest account just after i reinstalled the zynga poker app on my iphone. Can anybody help me get back my chips in my guest account?
Current Answers
Answer #1: Posted by waelsaidani1 on February 12th, 2015 10:14 AM
We receive a large number of contacts about missing chips in Zynga Poker. Our focus is providing the most fun and social poker experience available.
When a large number of hands are played per day, sometimes it's difficult to remember exactly where chips went. Our support team takes claims of missing chips seriously and provides transparency whenever possible. In Zynga Poker, chips rarely go "missing," rather they are transferred to another player and/or lost during a bad hand.
After reviewing a claim of missing chips if we identify that chips were lost during a bad hand we will provide you with a hand replay(s) of where the chips went to provide ultimate transparency.
If you are playing Zynga Poker on mobile, be sure to select the correct login when you start up the app to preserve your chips.
When a large number of hands are played per day, sometimes it's difficult to remember exactly where chips went. Our support team takes claims of missing chips seriously and provides transparency whenever possible. In Zynga Poker, chips rarely go "missing," rather they are transferred to another player and/or lost during a bad hand.
After reviewing a claim of missing chips if we identify that chips were lost during a bad hand we will provide you with a hand replay(s) of where the chips went to provide ultimate transparency.
If you are playing Zynga Poker on mobile, be sure to select the correct login when you start up the app to preserve your chips.
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