I Am Having A Problem With My Horseshoes (pioneer Trail) They Just Dissapear Wit

I play a game pioneer trail ,I have e-mailed them and not received an answer. I have purchaed horseshoes and they have just dissapeared without me making a purchase. I was returned 60, but there again without me making a purchase they just kept dissapearing. I was having problems this morning with errow messages. I had to log off when I LOGGED back on 30 horseshoes were gone !! I am getting so frustrated and irritated. It's not a problem that I spent a small amount of money. The problem is I am being cheATED out of something that I did pay for and did not get to use .