Whirlpool WTW4950XW Support Question
Whirlpool WTW4950XW Support Question
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Question posted by workingk9 on June 1st, 2013
Washer Won't Work
I had no issues the first few months of use. A few weeks ago, I noticed that it wasn't spinning the clothes out. A technician came out and said nothing was wrong, and he recalibrated the washer and left. I tried to do a load of laundry, and it did the same thing-- won't spin out, unless I put it on "Drain and Spin" after washing and then it will drain and spin. Called tech back, a different one came out and said he couldn't find anything wrong, the washer wasn't throwing any error codes. Said the control board must be bad. He replaced it with a new one. NO CHANGE in performance. Tech comes out AGAIN, says actuator must be bad. He has to order part and come back. Again. He replaced the actuator this morning and now the washer has been on the wash cycle, agitating, for over an hour. My washer has somehow managed to get WORSE after having a new control panel and actuator installed. Tech said he will try and come back today to re-install my OLD control board, recalibrate, and see if it will work. I don't have high hopes and am VERY frustrated.
Current Answers
Related Whirlpool WTW4950XW Manual Pages
Dimension Guide - Page 1
... to improve our products, we reserve the right to change without notice. Top of washer.
Specifications subject to reduce noise transfer. Ref. It is recommended....Laundry tub drain system
Minimum capacity: 20 gal. (76 L). DRAIN SYSTEM Floor standpipe drain system
42" (1067 mm)
For closet installation, with cable tie.
Top of 0" (0 mm) clearance on all sides of washer...
Installation Instructions - Page 2
... cardboard insert in a basement, laundry room, closet, or recessed area.
271/2"
27"
(648 mm) (686 mm)
42" (1067 mm)
2 Tools needed:
Parts needed: (Not supplied with washer)
Adjustable or open end wrench ...supplied:
NOTE: All parts supplied for your washer to toll-free phone numbers on back page of your Use and Care Guide. Install your Use and Care Guide.
Beaded tie strap
Drain...
Installation Instructions - Page 3
... minimum required.
Water remaining in temperatures below the top of 1" (25 mm) under entire washer.
n Floor must install higher than 96" (2.44 m) from bottom of washer. (Additional hoses may be installed using a floor drain, wall standpipe, floor standpipe, or laundry tub. If you will need . Minimum siphon break: 28" (710 mm) from bottom of...
Installation Instructions - Page 4
... shock hazard, the cord must be in a fully upright position.
it must be provided. Tip washer back and place on floor behind washer. IMPORTANT: Removing shipping base is recommended.
n If codes permit and a separate ground wire is used, it and make sure lid is taped shut.
2. A time-delay fuse or circuit breaker is...
Installation Instructions - Page 5
.... Attach drain hose to back of washer.
4.5" (113 mm)
Place hose into standpipe or lay on elbow end of drain hose should be used.
5
Squeeze clamp with clamp. See "Tools and Parts".
6. Gently place power cord over side of laundry tub. Place drain hose in Step 7. For a laundry tub or standpipe drain, go to...
Installation Instructions - Page 6
...form from the end of the drain hose. Repeat with separate directions.
7. Connect Inlet Hoses
Washer must use a Y-adapter (not provided).
8. Water should run until it is seated on coupling by ... a few seconds through hoses into a laundry tub, drainpipe, or bucket to inlet valves. IMPORTANT: Do not overtighten or use old hoses. You may enter washer. If you are found.
11.
Installation Instructions - Page 7
... turn the leveling foot clockwise to lower the washer or counterclockwise to prop up front of front using lid, as needed.
12. Secure drain hose
Laundry Tub
Standpipe
Wall
14. Check levelness of washer about 1/2" (13 mm) from the washer cabinet. Tighten leveling feet
Jam nut
With washer in its final location, place a level on leveling...
Installation Instructions - Page 8
... were completely
removed from console and any cycle. q Check that washer is an extra part, go back through steps to complete full cycle.
8
Start washer and allow to see what was skipped. q Check for leaks around faucets and inlet hoses. q Read "Washer Use" in your washer, measure 1/2 of normal
recommended amount of your tools.
q To...
Owners Manual - Page 2
WASHER SAFETY
2
Owners Manual - Page 3
... from those of the clothes will likely result in component failures and noticeable mold or mildew. Rather than diluting detergent as with low-water washplate wash system
The most striking difference in the basket. Cleaning with Less Water
Washplate
Traditional agitator-style washer
Washer with your new washer is needed. The washer automatically adjusts the water...
Owners Manual - Page 4
... 3 sec to increase your energy savings on , then washer is restarted.
The sensing light may notice sounds or pauses that are different from traditional washers. CONTROL PANEL AND FEATURES
1
2
3
5
4
1 TEMPERATURE Temperature Control senses and maintains uniform water temperatures by the selected soil level.
4
These sensing spins may take several minutes to the load. You...
Owners Manual - Page 5
...This light indicates that the lid is complete, this light will come on the selected cycle and spin speed. This may take several minutes if the load was selected.
Remove the load promptly for... proper water removal, based on . Some cycles will unlock once the washer movement has stopped. The lid will use a spray rinse.
If you need to resume the cycle. Avoid opening the ...
Owners Manual - Page 6
..., blouses, casual business clothes, permanent press, and blends. Use this cycle to drain washer after cancelling a cycle or completing a cycle after power interruption. Also use for loads that are lightly soiled. This cycle uses a spin to keep the inside of the cycle begins, and uses a higher water level than other fabric types. Use once a month to shorten drying times...
Owners Manual - Page 7
... out to determine the amount of the washer basket before adding clothes.
7 HE detergents are made to produce the right amount of suds for tips and more information on using an Oxi or color-safe bleach laundry boost product, add to the bottom of detergent to your laundry
2. USING YOUR WASHER
1. Loose change, buttons, or any small...
Owners Manual - Page 8
... not overfill, dilute, or use of the basket. Add fabric softener
Load garments in the rinse cycle.
Try mixing different sized items to choose your load size. Do not use color-safe bleach or Oxi ... the washer has completed filling, press the START/Pause/Unlock button to seal it, and place on using the Downy Ball® call 1-800-688-7638 or visit www.downy.com. Load laundry into ...
Owners Manual - Page 9
....
9
You will use the EcoBOOST™ option, turn the knob for several minutes if the load was spinning at high speed. ...feature to add an Extra Rinse and/or use slightly cooler wash water than your previous washer provided. Then close lid and press START... on your garments. Wash Temp
Hot Some cold water is left open the lid to help dissolve detergents.
Warm Some cold water...
Owners Manual - Page 12
...washer cabinet and properly secure it to be in this Use and Care Guide. Water can cause basket to drainpipe or laundry tub. Check all four fill hose flat washers are removed during the spin/drain cycles. See "What's New under your washer... Instructions". Empty pockets before water is on clothing such as coins could unbalance washer.
Do not place tape over drain opening....
Owners Manual - Page 13
... with short spins that may be attached and have not become clogged. TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions) to possibly avoid the cost of cycle. Check that the washer was unable to fill appropriately)
Check for washer to run or fill, washer stops working or...
Owners Manual - Page 14
... may not allow even distribution of a service call...In U.S.A.
Energy Star washers use garment bags for loading recommendations. Remove any kinks in hoses.
Be sure to develop dry spots during the final spin.
Do not tape over drain opening.
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently...
Owners Manual - Page 15
...Use Super Wash and Heavy cycle for clothes to washer.
Clogged dispenser. http://www.whirlpool.com/help - Add an Extra Rinse to improve cleaning. See the "Cycle Guide" to match your load with a slower wash action and spin... remove promptly after washer has started. Use dispenser to measure correctly. Select a cycle with the best cycle. TROUBLESHOOTING
First try the solutions suggested ...
Whirlpool Knowledge Base Results
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The amount of water seems too low - Top-load HE washer with Dispensers in Corners
...-load washer How does the top-load HE washer work? The amount of fills and wash motion. It then adjusts the water level for the Cabrio washer. Top-load HE washer with agitator Not draining, not spinning out water, wet loads - Dispensers in Corners There is normal for best cleaning and rinsing performance. You may notice that the wash load... -
How to remove odors from front-load washer (for washers with stored program for cleaning washer)
... other laundry products to the Main Wash detergent compartment. If doing a monthly maintenance procedure, open the dispenser drawer and immediately add one cup (237 mL) liquid chlorine bleach to remove odors from a front-load washer without a Clean Washer cycle. . Do not add any clothing or items from the washer. See your washing machine unless the fabric you are using the... -
Cycle time is not correct - Duet® Steam washer
... occur with a single or bulky item. When using a cycle, temperature or option that displayed. Front-load washer Washer not draining, not spinning out water; Does the time displayed show one value for a long period of removing suds. Do you washing a large load in a Delicate, Wool, Silk, Hand Washables or Quick Wash cycle? Consider adding additional items...
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