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Whirlpool RC8700EDB Support Question

Whirlpool RC8700EDB Support Question

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Question posted by 959rll on August 7th, 2012

Burners Won't Heat Up.

Have a Whirlpool electric modular cooktop model RC8700ED.  The downdraft works.  The indicator light turns on.  But the burners won't heat up, at all.  Anything we can check or do before taking it somewhere.  Thank you very much.

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Related Whirlpool RC8700EDB Manual Pages

Use and Care Guide - Page 1

Home Appliances UseAndCare G U I D E A Note to You 2 Cooktop Safety 3-5 Getting to Know Your Cooktop 6 Controls 7 Using 7 Caring for 8 Coil Elements 9 Installing 9 Using 11 Caring for 13 Ceramic Surface Units...or Service 38 Warranty 40 1-800-253-1301 Call us with questions or comments. 30" ELECTRIC MODULAR DOWNDRAFT COOKTOP MODELS RC8720ED PART NO. 8111P467-60/9763400 RC8700ED
Use and Care Guide - Page 3

.... •Use the cooktop only for warming or heating the room. Surface units could be burned or injured. •Do not operate the cooktop if it . •...electrical shock, injury to persons, or damage when using the cooktop, follow any instructions given. Cooktop Safety Your safety is damaged or not working properly. •Do not use the cooktop for its intended use as fire, electrical...
Use and Care Guide - Page 4

...glass cooking utensils are in the igniting of these liners could •Turn pan handles inward, but not over other liners. They could ignite if...Check to damage. •Do not line reflector bowls or grill basin with a flat bottom that could result in a risk of electrical shock. When using the cooktop. Moist or damp pot holders on the cooktop. Do not let pot holder touch hot heating...
Use and Care Guide - Page 5

.... •Disconnect the electrical supply before servicing the cooktop. •Keep all switches off when unit is flammable. Do not use any part of the cooktop unless specifically recommended in this...hot cooking area, be careful to collect around cooktop. Do not allow grease to avoid steam burns. •Do not soak removable heating elements in water. Some cleaners could result. &#...
Use and Care Guide - Page 6

To help you find information on Model RC8700ED. RCM50DB/Q) (pp. 25, 26, 29) Optional griddle accessory (p.n. Use them to Know Your Cooktop This section contains captioned illustrations of all parts and features. Optional grill cover accessory (p.n. RCM10DB/DQ) (pp. 9-15) (Model RC8720ED comes with the location and appearance of your cooktop. RCM20DB) (pp. 23, 28, 29...
Use and Care Guide - Page 7

... down on control knobs before cooking with your cooktop to learn the few basics you get used to the settings, use controls will glow when any position, other than OFF, you can use half the area, turn it on . Surface unit indicator light The Surface Unit Indicator Light on only one of the accessories. NOTES: •...
Use and Care Guide - Page 9

... 5. If the grill grates, element, and grill-rocks are turned off. 4. Position the accessory terminal plug towards the receptacle until it is firmly set in the left basin (Model RC8720ED) or both basins (Model RC8700ED) of your cooktop. continued on page 38) or call the Whirlpool Consumer Assistance Center toll-free 1-800-253-1301. Terminal plug...
Use and Care Guide - Page 11

...use only flat-bottomed cookware that makes good contact with flat bottoms suitable for use correct utensils and turn control down to the surface unit, cooktop, wiring, and surrounding areas. NOTES: • If a surface unit stays red for a ... lightweight. • The pan material (metal or glass) affects how fast heat transfers from the surface unit through the pan material and how evenly...
Use and Care Guide - Page 12

...Turn on the surface unit only after placing filled pan on the unit. • Plan your meals for the shortest time possible. • Start food on higher heat settings, then set on two surface units at a time. - Also, use elements for canning all day. • Refer to the cooktop...use of the elements: - Too much heat will build up and will damage the cooktop. • Start with a minimum of...
Use and Care Guide - Page 16

... both basins (Model RC8700ED) of the basin. To get the ceramic surface unit accessory, order Part Number RCM30DB/DQ from a Whirlpool service company or dealer (see Step 2 on page 38) or call the Whirlpool Consumer Assistance Center toll-free 1-800-253-1301. Lower the opposite end of the accessory into the cooktop until the terminal...
Use and Care Guide - Page 18

...will glow red when it is turned on ceramic glass cooktop surface could leave marks. even on (glowing red) and off the cooktop before using on cooktop. • Avoid spillovers on cooktop. See pages 20-22 for care...they are cool for use will scratch the ceramic glass cooktop. • Make sure bottoms of pans are now available in most even heating. NOTE: Do not leave an empty utensil, or ...
Use and Care Guide - Page 19

Use retained heat for cooking when possible. • Turn on the surface unit only after placing filled pan on the unit. • Plan your canner manual for specific ... the most efficient use of liquid or fat to the surface unit size. • Cook with a minimum of the cooktop. 19 CERAMIC SURFACE UNITS Home canning information center over the surface unit. • Start with hot water.
Use and Care Guide - Page 20

... a sponge are all you need to be dust free and soil free before heating. Because of this, the surface should be maintained differently than standard electric open -coil elements. For proper cleaning methods, please review "Cleaning tips" on the cooktop if not removed while the ceramic surface is still warm. CERAMIC SURFACE UNITS...
Use and Care Guide - Page 21

... possible. Finish by phone. Use Cooktop Polishing Creme or nonabrasive cleanser with paper towel or clean, damp sponge - If heated before heating the cooktop again. If some soil remains, ...cooktop as Surface Unit Indicator Light(s) goes off easily using , follow instructions on the spot(s) and follow : 1. For stubborn spills, rub Cooktop Polishing Creme into cooked-on the cooktop...
Use and Care Guide - Page 30

... rest on the handles of model RC8700ED). To get the griddle accessory, order Part Number RCM40DB from a Whirlpool service company or dealer (see Step 2 on the left basin of your cooktop (and in the drain jar. Place the griddle over the grill element so that the drain holes are turned off. To use the grill...
Installation Instructions - Page 1

Check your phone directory under "Appliances - Write both numbers down now before installing cooktop. Save Installation Instructions for future reference. Installation Instructions 30" ELECTRIC Downdraft Cooktop Modules selected at time of the downdraft plenum. Household - Both numbers are listed on the model/serial rating plate, located on the left side of purchase IMPORTANT: ...
Installation Instructions - Page 2

... on your installation. • Twist-on the model/serial rating plate. Check that could be behind the wall covering and could result in shaded area. grease containers 16-7/16" (41.8 cm) blower housing depth 3-3/4" (9.5 cm) burner box depth 11-7/8" (30.2 cm) 12-7/16" (31.6 cm) Locate cooktop for minimum clearances. 13" (33 cm) maximum...
Installation Instructions - Page 5

... obtained from "Low" to "High" (see chart on the model/serial rating plate. ࠜ CONNECT WITH COPPER WIRE ONLY. ...Check A blower range setting Make D electrical connection Connect C duct system B Installation It may be provided at "Low" or "High" range (see instructions on this appliance. The downdraft cooktop must conform to junction box before inserting cooktop into cutout. Check...
Installation Instructions - Page 6

... wire in death or serious injury. Remove cooktop junction box cover located on the downdraft system: If the card is operating correctly. If the downdraft cooktop does not operate, disconnect the power supply and check that modules heat and indicator light is pulled into the system, see "Venting requirements," Pages 2-3, and check ductwork installation for easy reference. You...
Installation Instructions - Page 7

... Printed in the Yellow Pages of countertop. 3. Connect electrical supply. 4. Both numbers can be found on the model/serial rating plate located on the left side of countertop to call, or call , you purchased this appliance. Disconnect vent duct system. 3. Check that front edge of cooktop is not tripped or the house fuse blown...

Whirlpool Knowledge Base Results

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  • Cooktop indicator light stays on
    ... Cooktop On indicator light is my cooktop not working Product repair manuals Why is located on when power is a Hot Surface light. controlled glass cooktop to have been turned off when all the cooktop indicator lights on after the burner has been turned off, depending on from the breaker. This light, located above the knob, is turned on how long it takes to 40 minutes. The indicator...
  • Cooktop indicator light stays on
    ... an electronic tap touch - Indicator lights will illuminate when the burner surface heats up to 30 to a setting. Product repair manuals Why is normal for up to two hours after power was turned on up . Cooktop indicator light stays on Why does the indicator light stay on my electric ceramic glass cooktop? Is the cooktop On light on . The light will stay illuminated until...
  • How do I use the cooktop controls on my electric coil cooktop?
    ... my electric modular downdraft cooktop don't operate The control knob(s) on . Push in and turn Use the following chart as a guide when setting heat levels. The surface units of my cooktop on my electric range? Cooktop Controls The control knobs can be set to a setting. The surface cooking area locator shows which element is my cooktop not working Indicator lights will not turn to...

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