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Western Digital WD600U017 Support Question

Western Digital WD600U017 Support Question

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Question posted by businesspathsolutions on March 25th, 2016

External Hardrive Wd600u

Hello,Windows 10 will not recognize my external hardrive WD600U, what can I do?

Current Answers

Answer #1: Posted by MightyMiroWD on March 28th, 2016 6:51 AM
This answer was accepted by the poster of the original question.
MightyMiroWD

Member since:
July 30th, 2014

Points: 25,610
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Hi @businesspathsolutions!

First, on your Windows PC check if the drive is visible in BIOS and Disk Management. If it is and it appears as Unallocated space then you just have to partition and format it there, and then you can use it in your PC. Here's a KB article showing how to do that:

http://products.wdc.com/support/kb.ashx?id=iP4Ozw

If it doesn't show up in BIOS then try the basic troubleshooting steps:

1. Connect the drive to a different USB port of the computer, and if possible with a different USB cable.

2. If the issue continues, plug it in another computer and see if it will be recognized properly - that's the best way to determine if the problem is with the HDD, or with the PC.

In case it does appear in any of these steps then follow the KB article to partition and format it.

If it doesn't show up after all feel free to contact our support so they can help you further:

http://products.wdc.com/support/kb.ashx?id=5Vvfxl

As for the drivers solution suggested by @jdfitchett, WD drives use the generic drivers of your OS. You can take a look at the few troubleshooting steps in this KB article as well if you want:

http://products.wdc.com/support/kb.ashx?id=tyVFWw

Hope this helps and best of luck, mate!

Cheers! :)


An official WD representative

www.wdc.com
Answer #2: Posted by jdfitchett on March 25th, 2016 10:55 AM
jdfitchett

Member since:
December 13th, 2012

Points: 477,680
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www.solvusoft.com/en/update/.../western-digital.../wd.../wd600u017/

this link will help install drivers for windows vista,7,xp and 10

please let me know if this was helpful

Related Western Digital WD600U017 Manual Pages

Quick Install Guide (pdf) - Page 1

...Windows® ! WD Passport™ Portable HARD DRIVE Quick Install Guide 1 Connect the USB cable to the drive 2 Connect the USB cable to most computers. Available USB port ! After the disk icon disappears from the desktop, you can safely disconnect the USB interface cable from your computer. USING AN EXTERNAL... WD Passport drive icon. WD Passport Portable Hard Drive ! ...
Quick Install Guide (pdf) - Page 2

... expense. If this Product requires maintenance, either contact the dealer from external drives, refer to radio or television reception. An unauthorized return (i.e., one...answer ID 1201. and WD, the WD logo, WD Passport, and WD Sync are designed to disable this feature or...your system documentation or contact your purchase receipt. For Windows 98SE, you must be kept for answer ID 1286...
Product Specifications (pdf) - Page 1

...it in your WD Passport Portable Hard Drive to back up your existing notebook hard drive for your data. ! Windows 98SE/Me/2000/XP ...! Applications ! Mac® OS 9.2.2 or Mac OS X 10.2.8 or later Kit Contents ! one of the world. Easily ...external power adapter may be required for the few external drives with WD Sync synchronization and encryption software (included).
Product Specifications (pdf) - Page 2

... registered trademarks; WD Passport Portable Hard Drives Performance Specifications Buffer Data transfer rate1 Rotational speed Read seek time 2 MB Up to 480 Mb/sec 5400 RPM 12.0 ms (average) Product Dimensions Height Length Width Weight 0.83 in (21.1 mm) ± 0.10 5.68 in (144.3 mm) ± 0.10 3.51 in (89.1 mm) ± 0.10 0.6125 lb. (0.2778...

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