Divorced Since I Opened Walmart Prepaid Card Stim Check Question

iv divorced and changed my last name LEGALLY since i filed my 2018 taxes. i opened my walmart card in 2018 and i opened it under my then married name. i filed taxes in 2019 and used my then legal name which is my maiden name (still is) and tried to use my (new husbands) prepaid walmart account even tho he did add me to his account WITH correct name and SSN walmart rejected my taxes & stimulus check and sent it back to the IRS. because even tho i was on the account i wasn't the "primary account holder" after my 3rd stimulus was rejected. i was able to edit the DD info and i gave them MY account that iv had since 2018 (or even maybe before 2018) but my account is under my old married name. tho everything else matches. its the same SSN birthday middle name first name address. AND i DID receive my FIRST stimulus check on this account with no issues. tho they was going off my 2018 taxes. of which i used this account so i gave them that account info thinking if my first stimulus went threw then surely this one would NOT thinking. that in 2018 i was using my married name so they prob sent my stimulus in my married name the first time. ... now im panicking because its already been sent back once and now it might be again and im cant express how desperately i need this money to go threw, is there anyway to change my last name on my card?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Troubleshooter101 on March 24th, 2021 4:32 AM

Troubleshooter101

Member since:
September 30th, 2015

Points: 2,927,040

100
points

The issue is very deep in its roots their must be some mistake happened from Walmart and it should be fixed by them real soon. But over here i don't think anyone can provide you good resolution regarding that you have to reach to Walmart against this. And ask them for clarification.

Let me provide you contact information for them and still they will not be able to fix this up for you write a complaint tweet on twitter and tag walmart on that with all that happened with you since for these billion dollar companies their image is very much important.

Contact info:- 1-800-925-6278

Please also check this link for reference:-

https://corporate.walmart.com/askwalmart/what-if-i-have-a-question-about-customer-support#:~:text=Contact%20our%20Customer%20Service%20team,store%20or%20our%20corporate%20headquarters.

Thanks

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!
Troublshooter101