The Sound Quit Working On The Vtech Vm5263.i Restarted We Have Video But No Soun

Basic Checks:

1. Volume: Make sure the volume on the parent unit is turned up. The button should be located on the side of the unit.
2. Mute: Check if the "Mute" button is accidentally pressed.
3. Power: Confirm that both the parent and baby units are powered on and properly plugged in.
4. Connections: Ensure the power adapters are securely connected to both units and the wall outlets.
5. Distance: Move the baby unit closer to your location. The audio range might be limited.

Troubleshooting:

1. Sensitivity: Adjust the sound sensitivity on the baby unit. A low sensitivity setting might not pick up quieter sounds. You can usually find this option in the Settings menu.
2. Sound Activation: If you're using sound activation, ensure it's turned off. Sometimes, this feature can cause glitches and block continuous audio.
3. Restart: Perform a soft reset on both units. This might clear any temporary glitches. On most VTech models, hold down the power button for about 10 seconds until the unit restarts.
4. Firmware Update: Check if a firmware update is available for your VM5263 model. Updating the firmware can sometimes fix software issues affecting audio.

Additional Resources:

• VTech VM5263 Manual: https://cdn-web.vtp-media.com/products/VM/VM5263/VM5263-X_QSG_V4_20210205.pdf
• VTech VM5263 Support Page: https://www.walmart.com/ip/Vtech-Vm5263/554694791

If these steps don't resolve the issue, contacting VTech support for further assistance might be necessary. They can offer more specific troubleshooting based on your situation and potentially repair or replace your unit if needed.