Vonage VDV21-VD Support Question
Vonage VDV21-VD Support Question
Find answers below for this question about Vonage VDV21-VD.Need a Vonage VDV21-VD manual? We have 1 online manual for this item!
Question posted by sheiksulthan60 on March 13th, 2018
Not Reaching The Internet
when i poer on it boots and shows as "not reaching the internet check the internet" like that but my internet connection is working properly ....how to solve this kindly guide me
Current Answers
Answer #1: Posted by BusterDoogen on March 13th, 2018 10:51 AM
BusterDoogen
Member since:
October 30th, 2011 Points: 28,565,447
Member since:
October 30th, 2011 Points: 28,565,447
Go here for the setup procedure for wireless internet & here for the direct LAN setup.
I hope this is helpful to you!
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Related Vonage VDV21-VD Manual Pages
User Guide - Page 1
... use the two green RJ-11 telephone ports to plug in your high-speed Internet connection. Just plug the blue Ethernet cable from the V-Portal into the yellow Ethernet (LAN)... by plugging in single-port wired router supports your V-Portal
Ever hear the term user friendly? You can connect up to as computers or printers. Vonage V-Portal User Guide
Getting to 1 Section 11 which ...
User Guide - Page 9
... a click.
Make sure the cable connecting your cable/DSL modem to the Internet connection on your cable/DSL modem, wait for each error message are securely connected and the problem still exists, pull ...installing or using your V-Portal, you to solve the problem. Simply unplug the blue cable and securely plug it back into the blue port. Internet Port Error [Code 001] Unplug blue cable...
User Guide - Page 10
... of your ISP (Internet Service Provider).
on Warranty, Remedy and Liability.
Internet Connect Error [Code 002] Check if your VPortal. This indicates that the Internet connection type has not been... bar of your Internet Service Provider (ISP). If the Internet connection type is like a street address, it following errors occur:
• Your V-Portal can not reach your LAN. An...
User Guide - Page 11
...the V-Portal. View the Terms of a PC or router on Warranty, Remedy and Liability. Enter V-Configure.com into the address bar of connecting to the Internet but you to your browser instead.
Your V-Portal ... of Service by using DSL service and your method of the device.
Vonage V-Portal User Guide
will then take a few minutes to the Basic Setup page (from your V-Portal.
After...
User Guide - Page 12
...solve this message to the Main LCD Menu then selecting System > Network Info > Internet Port. The Internet IP Address displays under the heading "Internet Connection... assistance. You can reach our customer service department at www.... specified by your cable ISP, check with your ISP, login to ...connection?" Vonage V-Portal User Guide
Vonage Connect Error [Code 003] Restart and try again.
User Guide - Page 33
...can help the representative solve the problem. o If you want to the Internet (upload) when your ...Router xxx.xxx.xxx.xxx DNS Server 1 xxx.xxx.xxx.xxx DNS Server 2 xxx.xxx.xxx.xxx
Why would I run a Bandwidth test and how can I do with an indication of your Internet connection... for Vonage calls, use .
Vonage V-Portal User Guide
Or, if you are displayed along with them? To...
User Guide - Page 37
...; Close your browser window
If there is a problem with your Internet connection, you will be redirected to access any website and there is ...router. When you first log in to the Web UI you attempt to the V-Portal log in the Password field. Vonage V-Portal User Guide
Enter the password in page displaying an error message indicating there is a problem with your Internet connection...
User Guide - Page 43
... is installed and functioning properly, you can think of your IP address like your V-Portal behind an existing router (for both cable and DSL Internet connections) that can and will...Guide
The Basic Setup section of the Web UI allows you an IP address. However, you may be delivered appropriately. All this section.
Your ISP determines which explains limitations on the Internet...
User Guide - Page 44
... V-Portal User Guide
HINT: If you are installing behind a router that you did not specifically configure to use different IP Addresses for every device connected to the router, then your ISP or Vonage Customer Care has asked you had previously set your Vonage device requires no value is the easiest Internet connection to the Internet sub-menu...
User Guide - Page 45
... at www.vonage.com/tos. Please check with your connection to make calls when you should be...connection type unless of course you are installing behind an existing router. In this case, you are installing behind an exiting router...Connect Using drop down list. To setup an Internet connection using the default value unless your ISP uses Static IP addresses. Vonage V-Portal User Guide...
User Guide - Page 47
... recommend leaving this information you are installing behind a router or your DSL modem has a built in to Point Protocol over Ethernet. Vonage V-Portal User Guide
PPPoE PPPoE is most often used . You will be displayed:
To setup an Internet connection using the default value unless your connection type. From the home page click on Warranty...
User Guide - Page 48
...phone and your Vonage V-Portal also has integrated router functionality built in rare scenarios where some upstream ...check with your telephone as an office building or a home. This means it . A Local Area Network is set to 0 which type of Internet connection...Portal User Guide
• The V-Portal will be used to create a Local Area Network (LAN). your Internet connection probably looked...
User Guide - Page 58
... your Vonage device will be directly connected to your modem, then you want and not all the ports as a DMZ Host is a unique 12-digit hexadecimal number that identifies a hardware interface. Just as an Internet game or videoconferencing. When you can avoid a call to your existing router, then there is no need to...
User Guide - Page 89
...the MAC address of your ISP. If you have a Static IP Address Internet Connection, the following information is assigned. Router IP Address: The default Gateway IP address. If your MAC address is... MAC address is cloned or spoofed, that the current lease expires. Vonage V-Portal User Guide
Phone 1: Indicates whether or not the phone line is registered for use. Phone 2: Indicates...
User Guide - Page 94
Vonage V-Portal User Guide
The results of tests. You can help analyze the problem. There is no need to the Web ... website at that is completed messages are automatically sent to complete. A Vonage Customer Service agent might ask you to test your Internet connection. If you're having trouble a Vonage Customer Service agent may not be used when a Customer Service agent asks you to ...
User Guide - Page 97
... suddenly lose your connection to the Internet. Log in the Results box. From the home page click on the Diagnostics page. The results of the Diagnostics page. Vonage V-Portal User Guide
• Select the test(s) to 97 Section 11 which explains limitations on Warranty, Remedy and Liability. Pay particular attention to be performed...
User Guide - Page 99
...Guide...sure to allow enough time for problem solving? Wait until you wanted to 99 ...router.) d. Computer, if you continue, be resolved by visiting the Vonage website at least 30 seconds before turning them back on in your ISP uses a PPPoE type Internet connection. Open your Web browser and check... Most modems have one (Shut down properly; Router, if you have a light that walk you...
User Guide - Page 100
... Parental Controls block all access to access the Internet, you are uncertain, contact your V-Portal. If this is properly connected between your VPortal and your computer to the Internet including instant messaging services, email, web browsing, etc. Check that the AC power adapter is securely plugged into a working electrical outlet and into the power port on...
User Guide - Page 101
... adapter, you want a professional to determine how your VPortal, simply use Vonage Internet Phone Service.
What kind of telephone cord should I do -it 's a two-wire telephone cord by... cord to connect your V-Portal Phone Port 1 to your wall jack and your phones to the V-Portal, and ultimately the Internet.
The plug on Warranty, Remedy and Liability. Vonage V-Portal User Guide
Log in...
User Guide - Page 111
.... PPTP is used as a bridge between a single sender and multiple receivers on an Ethernet LAN to be allowed to remain connected to the Internet through a DSL broadband connection.
Protocol A set of online advertising. Proxy
A computer that lets you can connect a modem and 2 phone ports where you connect more than one Internet connection.
Router
A network device that acts as...
Vonage Knowledge Base Results
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Vonage Support - Vonage V-Portal Web User Interface
...scale, select a priority level for the first time, your Internet connection. Please check with advanced networking knowledge change it will function properly right out of the box because your V-Portal is a ...the V-Portal and multiple users' computers to allow you access to work as a router. You can find the Internet IP address of your V-Portal to any devices plugged into the ... -
Vonage Support - Vonage Companion™ for Windows Tips and Troubleshooting
... Account , navigate to solve the problem. Refresh your...connection available on ) your Broadband modem (such as your Internet phone calls. Cannot reach the Vonage network. If you , check the mute button on your wireless router... to function properly. Then, ...connection is not able to connect to show hidden folders via your Internet connection...indicator is working . Network Connections >... -
Vonage Support - What are the common Vonage V-Portal LCD error messages, and how do I resolve them?
... functioning. Make sure the cable connecting your phones and phone cords are experiencing network issues. Check if your V-Portal through Step 3 for assistance. Try restarting modem. Your V-Portal can reach Vonage Customer Care at To check and update an invalid static IP address, perform the following errors occur: Internet cable is set up to your...
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