How Should I Go About Replacing My Cell Phone Without Having To Pay Money?

My phone shuts down without warning. Incoming calls often fail to ring in. I used to be able to get a free replacement at the local Verizon store, but now I learn that I have to pay $50 and then apply for a rebate. I just don't think I should have to do that.

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Answers to FAQs
... is No Answer/Busy Transfer feature and how do I use it? You can have incoming calls answered by another phone whenever your Verizon Wireless phone is busy or remains unanswered after three or four... in need of repair, please visit your local Verizon Wireless Communications Stores for assistance or contact the manufacturer of your phone for information on getting your phone ...
Answers to FAQs
... Music‡ SMTP Outbound Email Service Also accessible from compatible cell phones. ‡ Using V CAST Music Manager or Windows Media Player 10 or... the PULSE, STAR and NYCE debit networks. Can I see the incoming call phone number on my bill? The caller's phone number for incoming calls displays in the Call Details section in the Billing tab. If the caller's phone number is not available, or ...
Re: Data usage charges for receiving picture messages? - Page 2 - Verizon Wireless Community
... a simple solution to reinstate FREE picture messaging. I have brought all my phones into the local verizon store and they verified I do NOT have games or other sources ulitizing data access. ... By Kathie Kroll August 24, 2009, 6:33PM CLEVELAND, Ohio -- Verizon Wireless, the nation's largest cell phone company, may refund thousands or even millions of ...