Question posted by ali27170 on May 30th, 2013

Refund For A Ticket

Dear I purchised a ticket from Expedia and it was not refundable. from Los Angeles to Dubia UEA now I cannot make this flight because personal matter. I have been asking the Expedia for that refund as long I had a good reason they refused to give any amount of $654.oo they say it is up to Air lines (Aeroflot air line) even they don't give me back for taxes. please would tell me to who I can cotact to make this complaint?

Current Answers

Answer #1: Posted by latempe28 on May 31st, 2013 8:10 PM
This answer was accepted by the poster of the original question.
latempe28

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Generally the only exception airlines will allow a nonrefundable ticket to be refunded is in the event of the passenger's death.  They require a death certificate to process the refund, usually charging a processing fee.

I know it sounds harsh, but they don't refund nonrefundable tickets unless it's an extreme situation such as death.  

You mention Aeroflot but your question is under the category of United Airlines - so I'm not sure which airline you need help with.   So here is an email address for Aeroflot and a website for United refund requests:  

Aeroflot:     [email protected]

United Airlines Refund requests:  https://www.united.com/web/en-us/content/reservations/refunds/refund.aspx

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