Refund Being Processed

Here is information on United Airline's Refund Policies. If your ticket is nonrefundable and you are trying to request an exception to the policy because of a medical emergency, follow the instructions on the area titled: Refund request for nonrefundable tickets. Your doctor will need to provide you with documentation to support your claim. I don't see a specific form for the doctor to fill out. I'm sure a legible note on the doctor office letterhead signed by the doctor with contact information will suffice.

The contact information for United refund requests (fax number and mailing address) are at the bottom where your letter and medical documentation can be faxed or mailed.

You will need to include your ticket number & name on ticket in order for the airline to access your ticket information.

Ticket refund policies

Tickets purchased through united.com or United Reservations within the last 24 hours may qualify for waiver of change or cancellation fees under our 24-hour flexible booking policy.

In all other cases, a refund may be requested for any fare that allows refunds. Depending on the rules of the fare purchased, a cancellation penalty may apply. Most fares are non-refundable, and are not eligible for voluntary refunds. However, the value of your ticket may be eligible to be applied toward the price of a new ticket for a fee.

The refund amount you will receive depends on several variables. For example, if the ticket has both refundable and non-refundable fares included, each fare will be considered individually. Tickets that are partially traveled will be calculated at a prorated amount based on the rules of the ticket purchased and segments flown. Fees and surcharges collected in conjunction with the ticket will only be refunded if applicable.

Select a section below for more information:

Travel agency and cruise line agency ticketsTickets issued by another airlineReissued and partially-used ticketsMileagePlus®Delayed or canceled flightsRefund request for nonrefundable tickets — unplanned event

United will refund change fees and tickets in certain cases. All requests must be received before the expiration of your ticket and must be accompanied by proper documentation (see below). If the refund request is approved, a refund, minus a $50 USD processing fee*, will be provided to the original form of payment. This policy applies in the case of illness or death of the traveler, traveling companion, orimmediate family member, as well as customers actively on jury duty at the time of planned travel.

*Except where DOT 14 CFR Part 382 applies

Change feeRefundDocumentation requirement and processingSurcharges and taxesLost paper tickets Other refund policies

To learn about refund eligibility for fee payments, expand a section below for more information:

Baggage service feesBooking service feesDay-of-departure upgradesEconomy Plus® seating---------------------------------------------------------------https://www.united.com/web/en-us/content/reservations/refunds/refund.aspx#tabs-1
Contact Refund Services

If you are unable to submit your request using our refund form, or if you need to send additional documentation and can’t do so electronically, you can contact our Refund Services team using one of the methods below. Please be sure to include, your United ticket number, your flight information and your contact information, and note the nature of your request.

Fax:1-713-324-1431Address:United Airlines
Customer Refund Services
P.O. Box 4607, Dept. HQJRF
Houston, TX 77253-3046