What Can I Do About A Package Delivered And Person Says It Was Not?

UPS proof of delivery states my package was delivered to the correct address and signed for by the right person on the signature line. do I have to believe the person and return his money for the package? should the person contact his UPS delivery center in his location? He says I have to start a search for his package?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by SoCalWoman on October 30th, 2013 11:45 PM

This answer was accepted by the poster of the original question.

SoCalWoman

Member since:
December 16th, 2012

Points: 2,938,577

1,110
points

Hello rscull,

As far as I can see from the information you provided, there is not much else you can do for the other party. The burden is now in the buyer's hands to locate this delivered package.

This answer is based on the following information you have provided:

You shipped the item through UPS, with a "Proof of Delivery" requested.
You further stated, you have received this "Proof of Delivery" from UPS, with the buyer's signature on it.

The purpose for the "Proof of Delivery" is to avoid issues such as this one.

The only exception to this would be if you did not confirm/verify with the buyer that the address was correct prior to shipping the package. However, if the Delivery confirmation shows this address is correct, even if not confirmed by buyer, then this issue is irrelevant anyway.

Bottom line is, someone, whether it be the buyer or someone else signed while at the buyer's location at the time, is your proof the merchandise was received by the recipient at that address shown on the Delivery confirmation.

Now, it is up to the buyer to find out who signed for this and decided to do whatever they did with the merchandise.

On a final note, this is a delicate matter and is up to you how you proceed from here. On one hand, you did as you should have and is no longer in your control. On the other hand, if negative feedback from an unhappy customer could possibly reflect badly on you (such as your business depends on online selling) then you may want to take this into consideration as to how much you are able to do for this buyer to avoid the negative feedback which may be read by others.

Hope this has helped somewhat

Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela

UPS Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

UPS: Glossary
... be up by Landed Cost and Import Compliance to another address, reschedule delivery, or will perform one file. Overnight: Refers to 20 characters. Personal Identification Number: Used to gain access to return a UPS-compatible shipment. Pickup Location: Identifies where UPS will provide Proof of letters and packages can drop off your shipment is applied. Pickup Summary Report...
How do I add options in WorldShip?
... e-mail alerts the recipient(s) that alerts recipients of your package without receiving a signature. UPS Return Services The following : Five e-mail addresses to notify A subject line of up to 40 characters A memo of up , the driver leaves the label at the pickup location, and the customer gives the package to a UPS driver or drops it off at the...
E-commerce
...line member maintenance and registration Personalized...search results Connect with their customers. allows customers and merchants to your situation. UPS's Tracking Application Programming Interface (API) encourages return... delivery status. Sign up...Address Validation API verifies a customer's city, state, and ZIP or postal code information, and the Tracking API provides accurate package...