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Turtle Beach Ear Force XL1 Support Question

Turtle Beach Ear Force XL1 Support Question

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Question posted by naedkevda on March 20th, 2014

Why Does My Turtle Beach Xl1 Make A Static Sound

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Answer #1: Posted by waelsaidani1 on March 20th, 2014 11:27 AM
This answer was accepted by the poster of the original question.
waelsaidani1

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May 12th, 2013

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CAUSE:

The above can be caused by a loose connection on the talkback cable either on the XBOX controller or on the headset side.

WHAT TO TRY: (These are only tests to diagnose the issue and by no means permanent solutions)

1. Temporarily disconnect the Talkback Cable to determine if a defective cable causes this issue. If this quiets down the static noise, then it might be a loose connection as described below.

2. Make sure that the Talkback Cable is fully inserted on both ends.

3. Try holding the plug inserted into the Xbox controller jack so that it doesn't move while you're playing.

4. "Flip" the cable so that the end that normally goes into the controller (the end with the right angle plug) is now connected to the headset jack.

5. Try a different XBOX controller to determine if the loose connection is on the XBOX controller side. Sometimes, after a controller has been used for a long time, the jack can get loose and no longer makes a firm connection with the Talkback cable plug. Slowly insert and remove the cable plug from the controller jack to feel if it's loose. If it is, then try a newer controller to see if it fits better and solves the problem. If it does, then you should use the newer controller.

6. Wiggle the plug that's inserted into the headset and listen if the problem gets worse. If it does, or if the cable easily pulls out of the jack, then the loose connection is probably on the headset side of the talkback cable. With time, after repeated connections your headphone jack might have become loose (wear and tear).


If the above does not help, then it might be one of the following:

1) RF Interference.
2) Incompatible Third-Party Controller
3) Failing, worn out Talkback Cable

Related Turtle Beach Ear Force XL1 Manual Pages

User's Guide - Page 2

What's in the Box PX3 Headset Headset Charging Cable XBOX 360® Talkback Cable PC/Mac® PS3™ XBOX® PX3 Transmitter Transmitter USB Cable RCA Splitter Cable PX3 Presets Reference Card User Guide TURTLEBEACH.COM Turtle Beach Sticker
User's Guide - Page 4

... presets that can use the presets to accentuate sounds like footsteps or enemies reloading a gun that might otherwise be easily called up to your digital music player, so you can continue playing while the headset recharges. About the Ear Force PX3 The Ear Force PX3 is an advanced wireless headset that is designed to review this user...
User's Guide - Page 5

... Power Button with LED Powering ON: Press and hold for more than 5 minutes, the headset will turn off for 3 seconds. A double low tone will sound and the LED will automatically shut down to blink about once per second. PX3 Headset 1 GAME 3 T A H C 2 M AIN 1. One high tone and one of low and high beeps indicate...
User's Guide - Page 10

... radio frequency (RF) signal, so a direct line of range, you may hear popping or clicking sounds if the Headset loses the RF signal. Avoid placing it means the Transmitter can't communicate with the Headset. When the Transmitter and Headset are communicating, the LED on the Transmitter will be "paired". Using the Transmitter Transmitter Range...
User's Guide - Page 11

...which means they work together. A tone will sound and the LED on the Headset power button will begin to be solid. Exit Pairing: A single press on the Headset will exit the pairing process. 8 GAME PAIR .... If the LED is slowly blinking when the Headset is ON and within range, then they are paired. Step 1: Make sure the Headset is turned OFF or out of range. When they...
User's Guide - Page 13

... connected device. Cancel 10 Step 3 Press "X" to the PX3. PS3 Setup (Composite) Transmitter USB Cable (included) PS3 AV Cable RCA Splitter Cable (included) Configure PS3 Sound Settings Step 1 In the PS3 menu select: "Settings...
User's Guide - Page 14

... Settings Audio Device Settings Sets the audio input and output devices for voice/video chat and other communicatin features. Audio Device Settings Microphone Level 3 Turtle Beach PX3 (PS3) Turtle Beach PX3 (PS3) OK X Enter Back Options Step 3: Set the Microphone Level so that the bar graph barely reaches the red area when you speak...
User's Guide - Page 15

... require an XBOX 360 Audio Adapter Cable for audio output when used with an HDMI connection (available from your TV to your Turtle Beach headset. (AUDIO IN jacks will not send sound out to your HDMI TV has red/white AUDIO OUT RCA jack you need AUDIO OUT.) HDMI 12 XBOX 360 Setup (HDMI...
User's Guide - Page 18

...; XBOX® PC/MAC PS3™ XBOX® Transmitter USB Cable (included) The PX3 functions as a wireless USB stereo headset when connecting the Transmitter to a PC or Mac, and appears as Turtle Beach PX3 (PC) in Windows® and Mac operating systems. This lets you assign the PX3 microphone and chat in your...
User's Guide - Page 19

... USB Standard-A end of the cable into your computer's operating system. Chat volume control on the headset will change to USB Mini-B cable is required and sold separately) from the headset. A double tone will sound and the LED on the headset is inactive, but can be adjusted from a PC or Mac directly to the...
User's Guide - Page 20

...different settings to modify the game audio, so as it does not process the sound, while the Alternate presets are optimized for footsteps, then toggle back to the ...sound change as you cycle through them you can be replaced with the Main preset and then toggle to an Alternate preset that it 's processed by downloading them from the Turtle Beach website and installing them on your headset...
User's Guide - Page 21

.../CHARGE port and plug the other end into your headset while still gaming with the included Headset Charging Cable. Headset Charging Cable (included) USB/CHARGE If your headset battery power is fully charged, at which time the headset LED will change to sound every 10 seconds until the headset is low, a tone will remain solid RED until...
User's Guide - Page 22

PX3 Headset Technical Specifications · 50mm diameter speakers with neodymium magnets · Digital Wireless RF (2.4GHz) · Frequency Response: 20Hz - 20kHz, >120dB SPL @ 1kHz · Condenser Microphone Frequency Response: 50Hz - 15kHz · Headphone Amplifier: Stereo 35mW/ch, THD
User's Guide - Page 23

...is powered on . Audio Drops, Popping or Clicking Sounds Audio dropouts, popping or clicking sounds on the headset are properly connected. • Check that the Headset is on . Low Battery Symptoms When battery power ...cable. 20 The LED under the POWER button on the right ear cup should be "paired" as described in "Pairing the Headset and Transmitter". • Try cycling the power on , ...
User's Guide - Page 24

... headset. Cleaning solutions may damage your pets. Pets: Pets love to chew cords. In some cases of excess pressure, the tip of the talkback cable can degrade the plastic resulting in twisting and eventual exposure of heavy items falling on the Talkback Cable can result in poor connection, pops, clicks, static, etc. Turtle Beach...
User's Guide - Page 27

.... Operation is subject to the following two conditions: (1) this device must follow the specific operating instructions for satisfying RF Exposure compliance. Turtle Beach, the Turtle Beach Logo, Voyetra, Ear Force, Sonic Lens, Ear Guard, the Digital RF logo, the DSP logo, Chat Boost and Engineered For Gaming are registered trademarks of the FCC Rules. XBOX, XBOX 360...
User Manual - Page 1

ON MIC MUTE Gaming Headset + Amplified Stereo Sound CHAT GAME User Guide
User Manual - Page 2

.... About the XL1 Headset The Turtle Beach XL1 is the perfect headset for XBOX 360 gamers looking for a more immersive experience. Bass Boost Built-in bass boost adds depth and realism to independent game and chat volume controls. Microphone Monitor Let's you hear what you 're serious about gaming, then get serious about the sound. Features Amplified...
User Manual - Page 3

... HDMI TV has red/white AUDIO OUT RCA jack you can use it to your Turtle Beach headset. (AUDIO IN jacks will not send sound out to feed the sound from third party sellers). XBOX 360® Setup (HDMI) XBOX 360 Setup (RCA...when used with an HDMI connection (available from your TV to your headset, you need AUDIO OUT.) 1 ON MIC MUTE GAME CHAT USB/Power Audio (red/white) Video (yellow) 2
User Manual - Page 6

... Statement for extended periods of units that may damage your headset. Turtle Beach, the Turtle Beach logo, Voyetra and Ear Force are known to the following two conditions: (1) This device...ears adapt to listen at a safe level. Maintaining Your Headset Avoid Heat: Avoid resting or storing the headset or cables in poor connection, pops, clicks, static, etc. Do not leave your ears...

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