Question posted by kathleenshea on July 4th, 2013

My Mother Lost Her Phone Yesterday After 12:30 Pm With Approximately 200 Minutes

It has not been found or turned in.  We bought another tracphone but need to know if we can activate a new phone using the same number?  Is there anything that we have to do.  Is there a way of disconnecting the lost phone and do we have to do that before activating a new phone?

Current Answers

Answer #1: Posted by bengirlxD on July 4th, 2013 2:43 PM
This answer was accepted by the poster of the original question.
bengirlxD

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Call tracfone IMMEDIATELY at 1-800-867-7183 and report that your phone was stolen. They will deactivate the old phone and then you can ask to transfer your number over including the minutes to your new phone. Best of Luck!


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