Question posted by Anonymous-154666 on September 26th, 2015

Why No Mobile Data Connection

my phone had PUK code. I called customer service and they gave me new code and new SIM pin and it unlocked my phone but now it won't connect to mobile data at all. How do I get it to have it's mobile data network working again?

Current Answers

Answer #1: Posted by TommyKervz on September 27th, 2015 4:11 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813
1,100
points
  1. Make sure your device has the latest software version.
  2. Check the coverage for your area by using Personal Coverage Check by your network provider.
  3. Turn off your device.
  4. Look for your SIM card and make it is inserted properly.
  5. Reinsert the battery and turn on your device.
  6. If you cannot connect to 3G/4G/LTE, perform a manual network selection using your device's.
  • If possible, see if another T-Mobile 3G, 4G, or 4G LTE device in the area is working properly.
  • If the other device has the same issue, contact us for additional troubleshooting.
  • If the other device does not have the same issue, back up your information and reset your device

See other suggested solution on this link: http://www.smartmobilephonesolutions.com/content/how-to-fix-internet-android-mobile-data-connection


Hope that is helpful.
Kervz at www.satechhelp.co.za
Answer #2: Posted by SaraST on September 27th, 2015 5:06 PM
SaraST

Member since:
May 16th, 2012

Points: 631,500
100
points
Hi Anonymous-154666, my name is Sara and I work with Straight Talk Wireless. I noticed your complaint on this blog and I want to help you. Just send me your name, contact number and your phone serial number or cell number and we will resolve your issue right away. Please copy and paste your comments from the blog and include it in your email. Email your info to [email protected] or you can chat with us live @ http://bit.ly/16DrgbW .

Sara

Straight Talk Wireless

Similar Questions

I Need My Puk But I Do Not Have A Phone To Call Customer Service.
is there a way to get my straight talk puk code via internet? with my phone locked i have no way to ...
(Posted by acewhitacre 10 years ago)
I Called Customer Service To Activated My Phone Went Through All Steps.
Customer Service everything was good they got allof the information that they needed and i went thro...
(Posted by sandraday14241 11 years ago)
Can I Call Customer Service On A Sunday
(Posted by parkernikita 12 years ago)
Ask a New Question
Use the box below to post a new question about Straight Talk.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Straight Talk Reviews

View thousands of Straight Talk user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Straight Talk customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Straight Talk customer service rankings, employee comments and much more from our sister site.