Broken Tv Service Now Broken Phone Service

WE HAVE AN APPOINTMENT SCHEDULED FOR NEXT SUNDAY MORNING AT 08:00 TO FIX BROKEN TV SERVICE NOW I DISCOUVERED OUR PHONE SERVICE IS MALFUNCTIONING AT THE SAME TIME . CAN YOU SEND A TECH TO FIX THAT ALSO AT SAME TIME AND WILL WE HAVE TO PAY FOR THAT AS WELL AS THE OTHER BECAUSE WE ARE TOO POOR TO PAY IT AND SHOULD NOT HAVE TO AS WE DID NOTHING TO BREAK IT .....HD TV IS BRAND NEW . WE CANNOT LET ANYONE INTO OUR BUILDING TO VISIT US WITH THE PHONE BROKEN ...DO NOT KNOW IF SOMEONE IS AT THE DOOR WITHOUT THE PHONE WORKING . WE HAVE BEEN HAPPY UP TIL NOW WITH SHAW BUT THIS IS GETTING REALLY HARD TO STOMACHE !