My Cash Register Is Saying Miss Operating

Here are some reasons why your numbers on your reports might to match up to the money in your drawer.

1. Giving customers too much change

One of the main reasons why shortages occur is because cashiers end up overpaying customers. And while these cash discrepancies do happen from time to time, the good news is that the money missing is usually just a few cents to a dollar. For this reason, some stores give cashiers a little bit of flexibility, usually $0.50 to $1.00, if they come up short once in a blue moon.

1. Not giving customers enough change

Did you know that having an overage in the drawer is just as bad as having a shortage? This is because more often than not, overages are a result of the cashier not giving the customer sufficient change. Overages are especially bad because of the negative impact they can have on your brand reputation. Not do you run the risk of an unhappy customer never shopping at your store again, they might also post about their experience getting shortchanged on social media.

1. Entering incorrect payment methods

Another factor that can cause the cashier to end their shift out of balance is entering the wrong payment type. This is especially common among stores that use Point-of-Sale systems that require the cashier to manually enter whether the product was paid for with cash, credit and debit cards, or with gift cards and certificates where one careless error could give the register a significant overage or shortage. While these mistakes can be incredibly frustrating, the good news is that the money isn't really missing. And with a little bit of investigating, managers are usually able to spot the problem and correct it.

1. Not handling returns properly

Not following the proper return protocol can also cause a lot of problems when it comes to end-of-shift reporting, especially in instances where customers choose cash back instead of exchanging an item or taking store credit. In fact, mishandling returns can cause a lot of problems with the inventory as well as cash discrepancies in the drawer, which it's always a good idea to make sure that only well-trained and experienced employees are allowed to handle returns.

1. Theft

The last major cause of cash shortages is theft.

While managers shouldn't be quick to accuse cashiers of theft at the first sign of a shortage, there are instances where employees do steal from the drawer. As soon as you notice money regularly missing at the end of a shift, you'll want to conduct an investigation to see whether someone is stealing from you.

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