Ricoh Aficio MP 4002 Support Question
Ricoh Aficio MP 4002 Support Question
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Question posted by johnmjljiv on March 9th, 2013
Ricoh Aficio Mp 4002 - Is It Possible To Scan To A Folder With This Machine?
Can Someone walk me through the exact steps of how to set up Scan to Folder on my Ricoh Aficio MP 4002. A couple of the error message I keep getting are that Updating the destination list has failed. check the delivery server version. also when I go to add a User I put in our password for the server. I dont believe I explained it that well, but I sure hope someone that has this copier/scanner can lend me some guidance. Thank You.
Current Answers
Answer #1: Posted by freginold on March 10th, 2013 6:36 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, it sounds like you are trying to use ScanRouter to scan. I'm not sure ScanRouter is compatible with the Ricoh 4002, but you should be able to use the machine's native scan to folder feature. To set this up, create a shared scan folder on your computer or server, preferably not on the desktop (you could put it in the C: drive) and make sure it is scanned and that the group Everyone has rights to read and modify this folder.
Once the folder is created, go to the copier and on the Scanner screen, select the Program Destination button on the screen. You can either type the path to the folder you created, or select Browse Network to find the folder. If you're asked to log in, enter your Windows username and password (the username and password you would use to log on to your computer in the morning) and then once you have selected the folder, you can enter a name to be displayed for this folder. Once you've saved the destination, you can select it from the screen and scan right to that folder.
If you set everything up and you still can't scan, check your firewall settings to make sure file sharing is allowed. If it still won't work, please post the exact error message you are receiving here on HelpOwl and we will try to troubleshoot the issue from there. Good luck!
Once the folder is created, go to the copier and on the Scanner screen, select the Program Destination button on the screen. You can either type the path to the folder you created, or select Browse Network to find the folder. If you're asked to log in, enter your Windows username and password (the username and password you would use to log on to your computer in the morning) and then once you have selected the folder, you can enter a name to be displayed for this folder. Once you've saved the destination, you can select it from the screen and scan right to that folder.
If you set everything up and you still can't scan, check your firewall settings to make sure file sharing is allowed. If it still won't work, please post the exact error message you are receiving here on HelpOwl and we will try to troubleshoot the issue from there. Good luck!
Related Ricoh Aficio MP 4002 Manual Pages
User Guide - Page 13
... "Entering an E-mail Address Manually", Scan . Downloading destinations registered in the Address Book See "Registering Entered Destinations to the Address Book", Fax . I Want to Register Destinations
I Want to Register Destinations
BRL060S
Using the control panel to register destinations in the machine to the LAN-Fax driver destination list See "Using the machine's Address Book as the LAN-Fax...
User Guide - Page 90
... the time. Immediate Transmission is not possible.
• If the machine is turned on. Fax
Sending at the beginning. 4. If documents are lost documents. Press [TX Mode].
2. This allows you can instruct the machine to check the list of your fax document until a specified later time. When entering numbers smaller than 10, add a zero...
User Guide - Page 107
...Step 2: Creating a shared folder on the computer. 2. Proceed to specific users. In the [Group or user names:] list, select "Everyone", and then click [Remove]. 7. This
is running Microsoft Windows Create a shared destination folder...Folder
5. Click [Permissions]. 6. Specify one or more object types, select a location, and then click [Find Now]. 10. Basic Procedure When Using Scan...
User Guide - Page 110
.... Press [OK]. 21. Locating the SMB folder manually 1. If the network does not allow automatic obtaining of IP addresses, include the destination computer's IP address in the path. Network display only lists client computers you are authorized to access. 2. Press [Exit]. If the connection test fails, check the settings, and then try again.
20. Press...
User Guide - Page 153
...facsimile or scanner mode. 2. The error message disappears. • Any reports are not printed. Adding Toner
• If number of communications executed after the toner has run out and not listed in the automatically output Journal exceeds ... container to do with used toner. Make sure the machine is not possible.
1. If you dispose of Used Toner
This section describes what to your own, treat it ....
User Guide - Page 161
... see
appears.
An error message remains, even if consumables... user name or login password is Press the [Start] key. The machine cannot perform For details about the correct login user name and login password...have the privileges to set
does not have entered a valid user name.
Security Guide .
not installed.
appears. "Authentication has failed." Load paper into the...
User Guide - Page 167
...Message
Causes
Solutions
"Maximum number of sets is n."
(A figure is placed at n.)
The number of the machine ...message "The Stop key has been pressed, scanning, and also other suspended jobs press [Job List]."
The destination list is about Max. Do not switch off the power while this message is being updated from [Max. A size of destinations to cancel scanning press [Cancel Scanning...
User Guide - Page 169
... gatekeeper by another device.
• Check that the correct alias phone number is listed in [H.323 Settings] of [Facsimile Features]. Messages Displayed When Using the Facsimile Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
• Settings that the correct gate keeper address is wrong.
Select scan size." Please check...
User Guide - Page 171
... .
• For details about network problems, contact your administrator.
• Check that the following settings in [System Settings]. The DNS server, SMTP server, or folder specified for transfer to the machine.
• For details about network problems, contact the administrator of the destinations.
• For details about network problems, contact your administrator.
169
User Guide - Page 176
... LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings .
A network error has occurred and connection has failed.
10. Check the server status." "Functional problem occurred. ...number shown on the mail server, the machine might not be busy.
• Check that the correct settings for LDAP server are listed in [Administrator Tools] of the Internet...
User Guide - Page 178
... the power while this message is displayed. Operation is not possible while this message is displayed.
Authentication failed while using Web Image Monitor.
"Updating the destination list...
Wait until the message disappears. The logged in user name
For details about determining the cause of blank pages, see Security Guide .
Check remote machine's auth. The original's blank...
User Guide - Page 199
... is invalid.
Please check the settings." To check the current status, press [Scanned Files Status]." "Cannot detect original size. The destination computer name or folder name is disabled.
"Cannot communicate with the destination has failed. "Cannot find the specified path.
Check whether the computer name and the folder name for the error messages that appear on the control...
User Guide - Page 202
... size limit in Scanner Features." If the message is not correct.
Please re-enter." You have entered an incorrect user code. E-mail size. Email Size] in [Max. A network error has occurred and connection has failed.
For details about these settings, see "Programming the LDAP server", Connecting the Machine/ System Settings .
"Exceeded max. Sending E-mail has been...
User Guide - Page 205
... are listed in the Document Server, only some of saving to the memory device.
203 "Memory is full.
"Memory is still shown, the network may be busy.
• Check that the correct settings for a while, and then retry the scan operation.
• Reduce the scan area or scanning resolution.
A network error has occurred and connection has failed.
•...
User Guide - Page 209
... before you are not possible while this message is connected.
• Antivirus programs and firewalls can resume operation.
Specified destination(s) or sender's name has been cleared." Depending on the Control Panel
Message
Causes
Solutions
"Updating the destination list A network error has
has failed.
the selected function.
207
Specify the destination or sender's name again...
User Guide - Page 213
... the network Access Mask settings in the machine. For details about how to set .
The maximum number of Login User Name, Login Password or Driver Encryption Key is incorrect."
"Cannot add any more scanning mode."
"Authentication succeeded.
The maximum number of and possible solutions for the main error messages displayed on Your Computer Screen
Messages Displayed When Using...
Security Target - Page 8
... Names TOE Versions
Ricoh Aficio MP 4002, Ricoh Aficio MP 4002G, Ricoh Aficio MP 5002, Ricoh Aficio MP 5002G, Savin MP 4002, Savin MP 4002G, Savin MP 5002, Savin MP 5002G, Lanier MP 4002, Lanier MP 4002G, Lanier MP 5002, Lanier MP 5002G, nashuatec MP 4002, nashuatec MP 5002, Rex-Rotary MP 4002, Rex-Rotary MP 5002, Gestetner MP 4002, Gestetner MP 5002, infotec MP 4002, infotec MP 5002 "Fax Option...
Security Target - Page 16
...Scanner Drivers and Utilities RICOH Aficio MP 4002/MP 5002 LANIER MP 4002/MP 5002 SAVIN MP 4002/MP 5002 D129-7886
- Notes for Product
- Manuals MP 4002G/MP 4002SPG/MP 5002G/MP 5002SPG Aficio MP 4002G/MP 4002SPG/MP 5002G/MP 5002SPG
- MP 4002G/4002SPG/5002G/5002SPG Aficio MP 4002G/4002SPG/5002G/5002SPG User Guide D129-7804
- FAX OPTION TYPE 5002
(Machine Code: D629)
INSTALLATION...
Security Target - Page 17
Manuals MP 4002/MP 4002SP/MP 5002/MP 5002SP Aficio MP 4002/MP 4002SP/MP 5002/MP 5002SP A D129-7986
- Printer/Scanner Drivers and Utilities RICOH Aficio MP 4002/MP 4002SP/MP 5002/MP 5002SP MP 4002/MP 4002SP/MP 5002/MP 5002SP infotec MP 4002/MP 4002SP/MP 5002/MP 5002SP D129-7892
- All rights reserved. - Help 83NHCEENZ1.00 v124
FCU
- FAX OPTION TYPE 5002
(Machine Code: D629)
INSTALLATION ...
Security Target - Page 18
Printer/Scanner Drivers and Utilities RICOH Aficio MP 4002/MP 4002SP/MP 5002/MP 5002SP Gestetner MP 4002/MP 4002SP/MP 5002/MP 5002SP LANIER MP 4002/MP 4002SP/MP 5002/MP 5002SP D129-7895
- Direct User The "user" referred to the TOE. The following table (Table 6) shows the definitions of normal users, administrators, and RC Gate. Copyright (c) 2012 RICOH COMPANY, LTD. Table 5 : Guidance...
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