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Plantronics K100 Support Question

Plantronics K100 Support Question

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Question posted by ruby77711 on July 20th, 2012

Sometimes My Unit Connects To The Phone, Sometimes Not

My unit sometimes connects to the phone, other times not. I have found the phone has to be fully charged up for the connection to work, but right now it won't connect and the phone is fully charged. Also, the mute and FM buttons don't seem to be working right now. the k100 is charged and so is the phone. what can I do?

Current Answers

Answer #1: Posted by HeadsetsDirect on July 23rd, 2012 11:47 AM
This answer was accepted by the poster of the original question.
HeadsetsDirect

Member since:
June 26th, 2011

Points: 110,310
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If it was a "simple" pairing problem, there are steps you could take to reboot your phone and try to re-pair the two units, but you seem to be having other issues that only replacing the unit will fix. The K100 comes with a 1 year warranty, so if it's still under warranty, contact your vendor for free replacement or contact Plantronics at 800-544-4660 x5538 for warranty assistance.


http://www.headsetsdirect.com/

Related Plantronics K100 Manual Pages

User Guide - Page 2

... volume (rotate clockwise) • Decrease volume (rotate counterclockwise) MUTE BUTTONMute on or off (1 tap) • Night mode: LED on or off (2-second press until tone is heard) MICRO USB CHARGING PORT • With micro USB or car charger: 2.5 hours (100% charge) • Best performance when fully charged Be safe! Please read the safety guide before...
User Guide - Page 3

... and holding the Multifunction button to your phone. The LED flashes red/blue to confirm the connection after pairing. The speakerphone LED will stop flashing red/blue once your phone is the process that connects the speakerphone to turn on screen. You can pair more phones but can have only one active connection at a time. 1. You may see...
User Guide - Page 4

... options: 88.3MHz 88.7MHz 89.1MHz 89.5MHz 89.9MHz If your phone is announced, then tune your stereo. SET Press the FM button to quickly redirect the audio back through the speakerphone. Suggested placement 1. CONNECT Manually set your phone and speakerphone are now ready to transmit calls and streaming audio like GPS instructions...
User Guide - Page 5

... signal After tapping the Mute button From muted, after tapping the FM button to your phone. LISTEN TO THE VOICE This speakerphone announces various status alerts when you have less than an hour left before the battery must be recharged While the speakerphone and phone are trying to pair/connect After the speakerphone and phone tried to pair but...
User Guide - Page 6

... when you power on/off by pressing and holding the Mute button for the last connected phone. TIPS Keep Your Eyes on the Road: The controls are easy to find with...button. Turn the LED On or Off: For comfortable night driving, you hear a tone. If the last connected phone is not within range that has been previously paired with your face so you exit your phone, or change FM...
User Guide - Page 7

... hours Up to 15 days Up to 33 feet from phone 92 grams 120 x 60 x 16.5mm (without clip) Micro USB connector Rechargeable, non-replaceable Lithium-ion polymer 2.5 hours to full charge 5V DC - 500mA 2.1 with EDR and eSCO Hands-Free (HFP) 1.5, Headset (HSP) 1.1 and Advanced Audio Distribution (A2DP) 14°F - 122°...
User Guide - Page 8

All Rights Reserved. is a trademark of Plantronics, Inc. and other countries. NEED MORE HELP? Phone support in the U.S. Plantronics, Inc is not endorsed, sponsored, affiliated with or otherwise authorized by Plantronics, Inc. AM84444-01 (03/11) Z109 N10687 and any use of such marks by Research In Motion Limited. Plantronics and K100 are owned...
Product Sheet - Page 1

It has a larger registration BLUetootH in -car speakerphone. This version of the wordmark can only be used at this size. S Using your smartphone while you drive. Broadcast calls, GpS navigation and music from your smartphone safely on the road is easy with the Plantronics K100 in -caR SpeaKeRpHone K100™ Smartphone ease, speakerphone convenience.
Product Sheet - Page 2

...; Pairing incomplete • Mute on/off • Volume maximum • Battery low • FM on/off • Reconnect lost connection • Transfer audio to/from A2DP-enabled phonesFM transmitter for greater volume or to share with others Talk time Standby time Weight Attachment method Noise reduction QuickPair™ technology Battery type Charge connector Charge time Up to 17...

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