Plantronics Explorer 390 Support Question
Plantronics Explorer 390 Support Question
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Question posted by bulkie300 on August 9th, 2012
My Earpiece Is Paired With My Device But Not Connecting
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Current Answers
Answer #1: Posted by HeadsetsDirect on August 13th, 2012 2:09 PM
HeadsetsDirect
Member since:
June 26th, 2011 Points: 110,310
Member since:
June 26th, 2011 Points: 110,310
It sounds like there is a communication problem between the headset and phone. Remember that newer phones are like small computers, so they may become corrupt over time and you may need to reset them every so often. Simply turn your phone off and remove the battery for a few seconds, then replace the battery and turn it back on again. Purge from the phone any pairing information for your Explorer 390 headset and pair it again to your phone.
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Related Plantronics Explorer 390 Manual Pages
User Guide - Page 2
... a question using your product online so we can provide you .
Getting Assistance The Plantronics Technical Assistance Center is ready to register your Plantronics Explorer® 380/390 series headset. ii Visit www.plantronics.com/support Registering Your Product Visit www.plantronics.com/productregistration to assist you with a representative. This User Guide contains instructions...
User Guide - Page 3
... Contents, Features and Accessories 1 Charging Your Headset 2
How to Charge Your Headset Using the AC Charger 2 Pairing Your Headset 3
Plantronics QuickPair™ Technology 3 How to Pair Your Phone With Your Headset for the First Time...... 4 How to Pair Your Headset if it Has Been Previously Paired With Another Device 5 Adjusting the Fit 6 Headset Controls 7 Range 8 Using More Than One...
User Guide - Page 4
... paired - NOTE For optimal performance, place your headset and phone on , they are within range and they both have Bluetooth turned on the same side of wires. Any two Bluetooth devices can... provides a way for devices to 33 feet (10 meters). a quick "handshake" process that connects the two devices.
What is up to communicate with each other electronics devices can communicate as long ...
User Guide - Page 5
...
Earloop Call control button
(on/off)
Indicator light
Volume control
Headset Back
Microphone Speaker/eartip Charging jack
AC Charger 100 - 240V
Plantronics Explorer® 380/390 Series Accessories*
Vehicle Charging Adapter #76777-01
USB Headset Charger #76016-01
Vehicle Power Charger #78583-01 USB Lanyard #74948-01
* May not be available for all models...
User Guide - Page 6
... the AC charger into a power outlet. 2 Connect the charger cable to the charger.
2
When your headset is connected to the charging jack on the
headset.
Only charge within the specified operating temperature range. Warning Do not use
How to Charge Your Headset Using the AC Charger Before using your headset for the first time, charge it...
User Guide - Page 7
... turn your headset on, your headset automatically enters pairing mode for the first time, you must pair it automatically goes into pairing mode until successfully paired with your headset for 10 minutes. Pairing Your Headset
Pairing is the process of the pairing process, visit www.plantronics.com/ EasyToPair Plantronics QuickPair™ Technology Your new headset includes Plantronics...
User Guide - Page 8
Press and hold the call control button until you see the red/blue flash, press and hold the call control button to turn your headset. Pairing is now connected and ready to use.
(See note on page 5.)
4
If you don't see the red/blue flash.
3 Use the commands on your phone to locate your...
User Guide - Page 9
... to Pair Your Headset If it Has Been Previously Paired With Another Device
1 Turn the headset off .
2 Turn the headset on your phone's user guide for more information.
4 If prompted for the PIN code/passkey, enter 0000. Pairing is now in pairing mode.
3 Use the commands on your phone to a successful pairing.
5
For most phones, select Settings/Tools > Connections > Bluetooth...
User Guide - Page 11
... volume button to press the call control button. Press again for the lowest volume level. (There are five volume levels.)
WARNING: Do not use headphones/headsets at moderate levels. Doing so can cause hearing loss. When you press the call control button to answer the call is automatically transferred to...
User Guide - Page 12
...also dependent upon the device with which the headset is on (but...Explorer 390 series only) Hard reset
While on the same side of your headset within 33 feet (10 meters) of range.
Transfer a call from While on , or once when it turns off , press and hold the call control headset to lose the connection, you hear a single long low tone. While the headset is paired.
8
Note The headset...
User Guide - Page 13
... More Than One Bluetooth Phone
[Explorer 390 series only]
Plantronics Explorer 390 supports multipoint technology, which allows you to use the second paired phone, initiate the call using the controls on the second phone. You can't place one headset with the headset. You will automatically exit pairing mode.
How to Initiate a Call The headset initiates a call on the phone...
User Guide - Page 14
Blue/red alternating flashes while pairing, then blue when successfully paired.
Three repeating blue flashes when ringing.
10 Indicator Lights
Headset Status Powering on Powering off Standby Charging battery
Low battery Pairing mode Missed call Incoming call control button to cancel the indicator light.
Press the call
Headset Indicator Light
Steady blue, then intermittent flashes in...
User Guide - Page 15
With the headset on your phone. You will hear a single low tone when the call has been rejected.
11
NOTE To use the following features:
Redial the last ...
User Guide - Page 16
... Simple Pairing and may not require you hear a beep or see the indicator light glow blue to the phone or Bluetooth device. Repeat the pairing process on your mobile phone. Your headset is... code/ passkey. Repeat the pairing process on your battery using the AC power adapter supplied. Move the headset closer to turn headset on or the headset is not connected to an environment where the ...
User Guide - Page 17
Performance may be reduced if multipoint functionality is enabled.
13 Battery life may vary by the devices you pair with Secure Simple Pairing
Supports Bluetooth hands-free and headset profiles.
* Battery enabled. Product Specifications
Talk Time*
Up to 6 hours, depending on pairing devices
Standby Time*
Approximately 8 days or 192 hours
Charge Time
2 hours
Range
Up to Bluetooth...
User Guide - Page 19
...in radio frequency safety standards and recommendations, which reflect the consensus of the device.
15 REGULATORY NOTICES
EXPOSURE TO RF RADIATION The internal wireless radio operates within... Canada Radio Equipment Operation is subject to the following two conditions: (1) this device. could void the user's authority to provide reasonable protection against harmful interference in...
User Guide - Page 20
... their respective owners. Patents Pending 80492-01 (03/09) All other trademarks are trademarks or registered trademarks of Plantronics, Inc. Plantronics, the logo design, Plantronics Explorer, QuickPair and Sound Innovation are the property of such marks by Bluetooth SIG, Inc. The Bluetooth word mark and logo are owned by Plantronics, Inc...
Product Sheet - Page 1
.... Explorer headsets are ideal for use in the car, out in the yard, or wherever your Bluetooth phone
* Tested with most Bluetooth enabled phones.
These simple to use and universally compatible with top Bluetooth mobile phone brands
Plantronics Explorer 230 Comfort, clear sound, universal compatibility*
Plantronics Explorer 360 Easy, comfortable and reliable
Plantronics Explorer 390 Noise...
Product Sheet - Page 2
...
Explorer 360
Explorer 390
Key Features
Snap ear loop for wearing on either ear
Swivel earloop for wearing on either ear
Headset Weight
11 grams
13 grams
11 grams
Talk Time1
Up to 8 hours
Up to 7 hours
Standby Time1
Up to 200 hrs / 8 days
Battery Type
Rechargeable lithium ion
QuickPair
Fast and easy pairing to pairing...
Document of Conformity - Page 1
... Product conforms to the following products comply with VPC Manufactured by: Address of Commerce Amsterdam Registration Number. 34277402 Product Name: Explorer 390, Explorer 380 BluetoothTM Headset, EMEA Explorer 390, Explorer 380 BluetoothTM Headset, EMEA with the essential requirements and other relevant provisions of Conformity is based on the evidence contained in: Plantronics CE Marking...
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