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Pfaff Passport 2.0 Support Question

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Question posted by normaaitken13 on August 19th, 2017

My Passport 2.0 Machine Has Been Away To The Supplier Gur Sewing Machines In Bir

My machine has just come back from the suppliers, GUR sewing machines in Birmingha, after being checked over because I was having trouble with tension and buttonholes. They sent it back telling me it has been overhauled by the Pfaff engineer and was in good working order. The handwheel will not turn freely and it will not engage to sew. It makes a really odd creaky noise and the needle very slowly moves. I am afraid I ruin it so can you please help me? Norma Aitken

Current Answers

Answer #1: Posted by Odin on August 19th, 2017 11:29 AM
Odin

Member since:
April 10th, 2010

Points: 41,236,690
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Your question doesn't detail the basis for your expectation that either Pfaff or GUR would repair the machine. If you were attempting to implement the warranty, it's best to refer to the warranty document. Lacking that, use the contact information here--https://www.contacthelp.com/pfaff/customer-service. Or perhaps there's a problem with how you're operating the machine; if that might be the case use the same contact information to request a walk-through from Pfaff.


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Related Pfaff Passport 2.0 Manual Pages

Owner's Manual - Page 2

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Owner's Manual - Page 3

Congratulations! &RQJUDWXODWLRQVRQSXUFKDVLQJ\RXUQHZ3)$))ŠVHZLQJPDFKLQH$VDVHZLQJHQWKXVLDVW\RX KDYHDFTXLUHGDPDFKLQHWKDWIHDWXUHVWKHYHU\ODWHVWLQERWKGHVLJQDQGWHFKQRORJ\HQDEOLQJ\RXWR WUDQVIRUP\RXUFUHDWLYHLGHDVLQWRUHDOLW\ %HIRUH\RXVWDUWSOHDVHVSHQGVRPHWLPHUHDGLQJWKLVRZQHU·VPDQXDO
Owner's Manual - Page 4

Thread cutter  /('OLJKWV  %XLOWLQQHHGOHWKUHDGHU  %XWWRQKROHOHYHU 6. Lower thread guide 10. Needle thread guide 13. Introduction Machine overview 18 1 19 20 2 17 3 15 16 9 4 10 5 11 6 12 7 13 8 14 Front side 1. Threading slots 2. Needle screw 12. Free arm $FFHVVRU\WUD\ 6SHHGFRQWURO...
Owner's Manual - Page 6

... 0A with IDT™ system (shown as display, attached on the machine upon delivery) in the This foot is used for straight stitching and zigzag...foot can be snapped on either the right or the left to sew closer to ride along the fold of the hem edge. Fancy stitch...blindhem stitches. The toe on the foot guides the fabric. One step Buttonhole foot 5B (shown as in the back to set the size of ...
Owner's Manual - Page 10

....  3UHVVWKH212))VZLWFKWR21WRWXUQRQ SRZHUDQGOLJKW &  C B A Pack away after sewing  6ZLWFKWKHPDLQVZLWFKRII 2. Connect the power cord to the front socket on to the ...WRWKHSRZHUVRXUFH8QSOXJ the power cord when the machine is not in any way. 10 Note: Your PFAFF® passport™ 2.0 sewing machine is DGMXVWHGWRSURYLGHWKHEHVWVWLWFKUHVXOWDWQRUPDOURRP...
Owner's Manual - Page 11

...WRWKHPDFKLQH5HPRYHWKHWUD\ by hand. Thread cutter To use the free arm, slide off the accessory tray. Leveling the machine base plate To make sure your machine stands steadily on \RXUVHZLQJVXUIDFH\RXFDQDGMXVWWKHEDVHSODWH KHLJKW7XUQWKHEDVHSODWHDGMXVWLQJVFUHZ $  by sliding it...
Owner's Manual - Page 12

...EDFNDQGWKHOHIWWKUHDGJXLGH &  from a second spool of thread or for a second spool when sewing with a twin needle. Thread down through the right-hand threading slot and then upwards through the left-...and place a felt pad under the thread spool. 0DLQVSRROSLQLQYHUWLFDOSRVLWLRQ Threading the machine Make sure that the presser foot is raised and the needle is used when winding a bobbin ...
Owner's Manual - Page 13

Press the needle up/down button to pull the needle threader all WKHZD\GRZQ7KHWKUHDGHUKRRN ) VZLYHOV through the needle eye and forms a loop behind the needle. 1RWH7KHQHHGOHWKUHDGHULVGHVLJQHGWREHXVHGIRUVL]H QHHGOHV Use the handle to make sure the needle is fully raised. The needle must be in needle threader. We also recommend lowering the presser foot. ...
Owner's Manual - Page 15

...WKHIDT™ system down until it away from the top and bottom at the ...DQ\IDEULFSUHFLVHO\3)$))Š passport™ 2.0VHZLQJPDFKLQHSURYLGHVWKHLGHDO F solution: the integrated dual feed, IDT™V\VWHP$V on industrial machines, the IDT™ system...7KHHYHQIHHGLQJDFWLRQDOVRHQVXUHV perfect matching of checked and striped fabrics. Pull the thread at the arrow ...
Owner's Manual - Page 16

...WKHWKUHDGVHYHQO\PHHW between the two layers of the fabric you are going to sew and check the tension. 16 Presser foot pressure The presser foot pressure has been pre-set to the VWDQGDUG...UHDFKHGWKHPD[LPXPSUHVVXUHDYDLODEOH 'RQRWWU\WRWXUQWKHGLDODQ\IXUWKHU Thread tension To set the thread tension, turn the dial on a scrap piece of fabric. ,I WRSWKUHDGLVYLVLEOHRQWKH...
Owner's Manual - Page 17

.... Use with a yellow band. A B C D E F G H 17 Wing needles (E) The Wing needle has wide wings on the side of the needle to thread and materials. Needles The sewing machine needle plays an important UROHLQVXFFHVVIXOVHZLQJ8VHRQO\TXDOLW\QHHGOHV :HUHFRPPHQGQHHGOHVRIV\VWHP+ The needle package included with your...
Owner's Manual - Page 18

Tighten the needle screw as tight as it will go. Lowering feed dogs Push the new needle upwards with the ÁDWVLGHDZD\IURP\RXXQWLOLWZLOOJRQR further. 5. Changing the needle 1. Insert the new needle, using the multi-purpose tool. Use the hole in the multi-purpose tool to hold the needle.  /RRVHQWKHQHHGOHVFUHZ8VHWKHVFUHZGULYHU if necessary.  5HPRYHWKHQHHGOH 4....
Owner's Manual - Page 19

... button once to start or stop position is changed at the same time. Start/stop (2) Press this button to start and press it again to sew. 5HYHUVHLVDOVRXVHGZKHQVHZLQJWKHGDUQLQJ stitch. 7KH/('OLJKWQH[WWRWKHEXWWRQEHFRPHVOLW$IWHU...
Owner's Manual - Page 20

Warning messages/sound Main motor overloaded
Owner's Manual - Page 21

Stitch adjustments Sewing When the machine is turned on, straight stitch 01 is selected by that number. Select a stitch Press a combination of the 0 to 9 buttons to select the stitch represented by default.
Owner's Manual - Page 22

Buttonholes Sewing techniques Three-step zigzag stitch 6WLFKQXPEHUFDQEHXVHGWRRYHUFDVWUDZHGJHV Make sure the needle pierces the fabric on the left VLGHDQGRYHUFDVWVWKHHGJHRQWKHULJKWVLGH 6WLFKQXPEHUFDQDOVREHXVHGDVDQHODVWLFVWLWFK to allow seams to stretch when sewing knit fabrics.
Owner's Manual - Page 23

... WKHDFWXDOEXWWRQ,IQHFHVVDU\DGMXVWWKHVWLWFK A width to the wrong side and knot ends before cutting excess. 5. Lower the feed dogs. 3. Corded buttonhole (Stretch fabrics) When sewing buttonholes in stretch fabrics we recommend cording the buttonhole to increase the stability and to carefully open the buttonhole. Place the button under the presser foot holder.
Owner's Manual - Page 27

...the bobbin case after VHZLQJVHYHUDOSURMHFWVRUDQ\WLPH\RXQRWLFHDQ accumulation of your sewing machine operating well, clean LWRIWHQ1ROXEULFDWLRQ RLOLQJ LVQHHGHG Wipe the exterior surface of ... Cleaning the bobbin area 1RWH5DLVHWKHQHHGOHORZHUWKHIHHGGRJVDQG turn off the machine. 5HPRYHWKHSUHVVHUIRRW3XVKWKHEREELQFRYHU UHOHDVHEXWWRQ $ WRWKHULJKWDQGUHPRYH ...
Owner's Manual - Page 28

... General problems )DEULFGRHVQRWPRYH" 7KHQHHGOHEUHDNV" 7KHPDFKLQHZLOOQRWVHZ" The sewing machine function buttons do not UHVSRQGWRWRXFK" Remedy Make sure that all plugs are not lowered. ... correctly, see page 18. $WWDFKFRUUHFWQHHGOHIRUWKHIDEULF Check that the feed dogs are securely plugged into the machine and into the wall socket. 3XVKEREELQZLQGHUOHYHUWRVHZLQJSRVLWLRQ...
Owner's Manual - Page 29

Check needle thread tension and the threading. The machine does not feed or feeds irregularly 'LG\RXWKUHDGWKHPDFKLQHSURSHUO\" Check how the machine is threaded. +DVVHZLQJOLQWFROOHFWHG...XVLQJWRRWKLFNRUVOXEEHGWKUHDG" ,VWKHEREELQWKUHDGHYHQO\ZRXQG" ,VDFRUUHFWQHHGOHXVHG" Check the bobbin thread. The main motor becomes overloaded +DVWKHWKUHDGEHFRPHWZLVWHGRUMDPPHGLQ...

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