Panasonic BB-HCM371A Support Question
Panasonic BB-HCM371A Support Question
Find answers below for this question about Panasonic BB-HCM371A - Outdoor Wireless Network Camera.Need a Panasonic BB-HCM371A manual? We have 1 online manual for this item!
Question posted by mikechiu on July 29th, 2011
No Connection Suddenly With Camera From Desktop
We just bought the brand new camera about 2 months ago and install in our new condo in Naples, Florida, everything going well from the first day until about 1 week ago, everything blackout and can not connect to the camera from my Toronto home. Have asked my Home Watcher to check everything including reset the power supply, internet connection and Wifi, everything seems right, but still no reception of image from the camera to my PC here.
Current Answers
Related Panasonic BB-HCM371A Manual Pages
Pro-line Network Camera - Page 1
Operating Instructions
Network Camera Outdoor Ready
Model No. BB-HCM371A
Please read this manual before using and save this manual for customers in the USA or Puerto Rico Panasonic Network Camera Website: http://www.panasonic.com/netcam for future reference.
Pro-line Network Camera - Page 2
...Communication Network Camera corresponds to the camera. Wireless installation will be used in flexible mounting. Encryption establishes the security on camera and respond using a microphone connected to your PC's sound card (customer-provided.) They will be used indoors or outdoors. You will hear your PC. For example, the camera can be able to hear the person on the wireless network...
Pro-line Network Camera - Page 6
... PC Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. For IPv4 Connection
Item
Description
Operating System
Microsoft® Windows...viewing multiple cameras Pentium 4 (1.8 GHz or greater is recommended.)
Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)
Interface 10/100 Mbps network card installed
Web Browser...
Pro-line Network Camera - Page 7
.../IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)
Interface 10/100 Mbps network card installed
Web Browser Internet Explorer 6.0 or later (Not included on the Setup CDROM)
Audio
Audio input/output feature (Microphone or speaker)
Note
See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for the...
Pro-line Network Camera - Page 10
... Still Images on Your Cell Phone 37
2 Various Camera Features 39
2.1 Using Camera Features 39 2.2 Connecting the Camera to Your IPv4 Network 42 2.3 Connecting the Camera to Your IPv6 Network 47 2.4 What is IPsec 51 2.5 Encrypt the Camera Image in Transport Mode 54 2.6 Encrypt the Camera Image in Tunnel Mode 57 2.7 Using Wireless LAN 61 2.8 Using UPnP™ (Universal Plug and...
Pro-line Network Camera - Page 13
...connection, see page 55 and page 56 of the Installation/Troubleshooting. Enter the "http://(IPv6-registered URL):Port Number" on your PC. 2.
Start up the web browser on the address bar. • If the camera....0.253:50000 (in IPv4) http://XXXXX.viewnetcam.com:50000 (in IPv6)
3.
The Enter Network Password window is displayed, and enter the user name
and password that were set on the...
Pro-line Network Camera - Page 15
...Instructions
1.1.1 To Access the Camera in IPv6
You need to enter IPv6 URL registered in the domain name service.
The camera does not work in IPv6-only network. We recommend Viewnetcam.com... support IPv6, many local networks already use it. What is IPv6? • IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a number of the Installation/ Troubleshooting) as the Internet...
Pro-line Network Camera - Page 30
...microphone may be interrupted due to the audio or talk from your PC's performance or network environment. Though the connector is stereo, the audio is accessed via a proxy server.
...Not Connected Signal
For Speaker
30
Audio that used from a PC when the camera is not.
• If you install the camera outdoors, external microphone or external speaker must be connected to the camera with...
Pro-line Network Camera - Page 33
... Internet. Enter the administrator's or the general user's user name and password registered for each camera and that the web browser is not accessing the proxy server (see page 45 and page ...When you may slow down . When the image is not displayed on the Network page (see page
146). If the bandwidth is connected to 4 Mbps bandwidth. When setting [Do not permit access from guest users...
Pro-line Network Camera - Page 40
... JPEG) viewers. Operating Instructions
Basic
(1) Network (IPv4) Configures the IPv4 network settings to connect the camera to the network (see page 42).
(2) Network (IPv6) Configures the IPv6 network settings to connect the camera to the network (see page 47).
(3) IPsec
Enables IPsec (Transport or Tunnel mode) (see page 51).
(4) Wireless
Configures wireless network (see page 61).
(5) UPnP...
Pro-line Network Camera - Page 42
..., default gateway and DNS server address) utilizing a DHCP feature on the Setup page. 2. Operating Instructions
2.2 Connecting the Camera to Your IPv4 Network
The Network page offers three options to configure the camera in IPv4. • [Automatic Setup] automatically assigns an unused IP address to the camera,
and uses UPnPTM (Universal Plug and Play) to configure your...
Pro-line Network Camera - Page 44
... 32 "1.10 Connecting the Camera to 50050. Operating Instructions
Note When you do not allow you to use port 80.
If you use multiple cameras with a router on your network, each data field... UPnP™ (IPv4 Only)" in the Installation/Troubleshooting). But "0.0.0.0" and "255.255.255.255" are not available.
44 To enable Internet access to the camera, check [No]. When you can search ...
Pro-line Network Camera - Page 46
For the wireless connection, [Auto Negotiation] must be selected. in the Installation/Troubleshooting.
• This setting is valid in both IPv4/IPv6.
*1 If you automatically obtain the IP address from the DHCP server, you cannot access the camera, see page 55 "The Top page is not displayed." Operating Instructions
Setting Connection Type
Description
• Select [Auto...
Pro-line Network Camera - Page 47
... protocol created for future Internet expansion. Operating Instructions
2.3 Connecting the Camera to Your IPv6 Network
The Network page offers three options to configure the camera in the proper data field. Click a connection mode. Enter each parameter in IPv6. • [Automatic Setup] automatically assigns an IPv6 address to the camera. • [Static] allows the user to the previous...
Pro-line Network Camera - Page 50
...) 640 x 480 pixels: About 33 KB (264 Kbit)
• Select [Auto Negotiation] normally. For the wireless connection, [Auto Negotiation] must be restricted. • Select the maximum bandwidth usage from [Unlimited] to
[0.1 Mbps]. • This setting is not displayed." in the Installation/Troubleshooting.
• This setting is required in this data field. Bandwidth Usage...
Pro-line Network Camera - Page 63
... and turn the power off and on the wireless router. If the wireless router or access point is not possible to access the camera simultaneously by both wired and wireless connection. • To use the wireless connection, first access the camera by others. • Enter both the MAC addresses for the new settings to be effective. • It is...
Pro-line Network Camera - Page 118
...
Note See Panasonic Network Camera support website at http://panasonic.co.jp/ pcc/products/en/netwkcam/ for details about status information.
3.1.2 Confirming the Wireless Status
The Wireless Status page allows you to check the wireless information. The status information provides support for troubleshooting regarding wireless connection. The wireless status information provides support...
Pro-line Network Camera - Page 125
... restore the wireless connection, access the camera by using the wired connection and set up the wireless configuration. (see page 68). Click [Execute].
• The indicator blinks orange, and then turns off the camera during the reset operation.
[For assistance, please call: 1-800-272-7033]
125 Reconfigure the camera seeing Installation/Troubleshooting.
Operating Instructions...
Pro-line Network Camera - Page 127
....
3.2.3 Seeing Product Information
You can see product information on the Panasonic Network Camera support website. Clicking [Wireless Help] on the Support page displays the URL, click it. Clicking [Product Information] on the Support page displays the next page.
Note [Wireless Help] is not connected to the Internet, the website cannot be displayed.
[For assistance, please...
Pro-line Network Camera - Page 132
... FACTORY DEFAULT RESET button resets the camera to reset the camera. To restore the wireless connection, access the camera by using the wired connection and set up the wireless configuration. (see page 68). The...when resetting the
camera to AM/ PM mode (see page 17 of the Installation/ Troubleshooting) • Press the FACTORY DEFAULT RESET button for 1 second when the camera
is on the...
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