Oki C5500n Support Question
Oki C5500n Support Question
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Question posted by blakester on September 13th, 2014
Paper Keeps Jamming On Oki Model #b4350
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Current Answers
Answer #1: Posted by Anonymous-143476 on September 14th, 2014 4:23 AM
Anonymous-143476
Member since:
September 14th, 2014 Points: 2,200
Member since:
September 14th, 2014 Points: 2,200
I am an Oki Data helpdesk technician from Oki Data America's.
This could mean the printer is having a problem pulling paper from Tray 1. This could be a printer problem, but it also could be due to the media you are using. If it is too heavy for that tray the printer might be having a problem. Excess paper dust and some preprinted paper also can be a problem - they cause the input rollers to get dirty. I would recommend cleaning the rollers with a damp cloth and see if that makes a difference.
I would also recommend cleaning the separator pad (rectangular piece of rubber on the springy part of the paper tray) with a slightly damp cloth or take and eraser and rub over the gray piece on the tray and see if that helps. The is also a cork material on the bottom of the paper tray that can be cleaned. You will need to remove the paper from the tray first. Also, make sure the paper is in the paper tray very tightly in the printer. There should be no space on all sides of the paper.
If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected].
Related Oki C5500n Manual Pages
PrintSuperVision Configuration Guide - Page 48
... click Apply. The other to change the web server password on a specific Oki monochrome printer. Select the B6300 Password Change option from one used for group configuration to ...group click Show printers. Additional templates that allow for making paper source settings and the other sample Group Configuration template changes a web server password on an Oki B6300 monochrome printer. To use ...
Handy Reference Guide de r觩rence pratique Gu쟠de referenc쟠r௩da Guia de refer魣ia r&# - Page 2
...Printer Menu 3
Navigating 3 Menu Summary 4 Tray 1 and Optional Tray 2 5 Multi-Purpose Tray 6 Media Specifications/Loading 6 Changing Default Media 7 Exit Trays 8 Print Media Settings 9 General Information 9 Selectable Media Weight Settings 10 Print Media 11 Paper 11 Transparencies and Labels 12 Thick Paper and Envelopes 13 Oki 14 Power Save 15 Control Panel 16 Clearing Media Jams...
Handy Reference Guide de r觩rence pratique Gu쟠de referenc쟠r௩da Guia de refer魣ia r&# - Page 14
... MEDIA.
To avoid damage to 25 psi (1.8 kg/cm2)
Important! Thick Paper
• Sizes: Letter, Executive, Legal-14, Legal-13.5, Legal-13, A4, A5, A6, B5, Custom (must be defined in the printer driver).
• Exit Tray: Rear Only
Recommended • Oki Premium Card Stock (see
page 14)
Printing
Individual Jobs Make the...
C5500n Safety, Warranty and Regulatory Information - Informations de s袵rit窠de garantie et de r覬ementatio - Page 1
...C5500n
Safety, Warranty, and Regulatory Information 1 Informations de sécurité, de garantie et de réglementation . 13 Información de Seguridad, Garantía, y Reglamentaria . . . . 25 Informações sobre segurança, garantia e normativas . . . . 38
Safety Information
Your OKI printer.... Keep the printer out of the printer.
The provided documentation explains how to...
C5500n Safety, Warranty and Regulatory Information - Informations de s袵rit窠de garantie et de r覬ementatio - Page 2
...OKI DATA OF THE POSSIBILITY OR LIKELIHOOD OF ANY SUCH DAMAGES. and Canada is not transferable. A written receipt for the Printer, showing the date of purchase, dealer's name, and both the model and serial numbers of this printer...7496. Limited Warranty: U.S. & Canada
Oki Data Americas, Inc. (Oki Data) warrants this Oki C5500n Printer (hereinafter "the Printer") to be free from defects in ...
C5500n Safety, Warranty and Regulatory Information - Informations de s袵rit窠de garantie et de r覬ementatio - Page 4
... information, will accurately process the date and time.
Product Identification Product Name: LED Page Printer C5500n Model No.: N31171A
2.
Note: It is connected. • Consult the dealer or an ... This device complies with FCC regulations. Laurel, NJ 08054-4620 1-800-654-3282 (1-800-OKI-DATA)
FCC Radio Frequency Interference Statement for the September 9, 1999 (9999) programming concern....
OkiLAN 8300e Network User's Guide (American English) - Page 12
...
5. If the settings are transmitted to be switched off and on again.
OkiLAN 8300e Network User's Guide Configuration - 12 sel_quicksetup.gif
6. Follow the on the model, the printer may have to the network card but the network card is still operating with pre-transmission settings. 8. Depending on -screen instructions. 7. Click [Finish] to...
OkiLAN 8300e Network User's Guide (American English) - Page 48
...]-[Setup TCP#1-5 trap] - [Off-line trap]
ENABLE/ DISABLE
Set sending a trap, enabled or disabled, when the printer turns to outgoing printer status traps such as off-line, paper out, etc.
[OKI Device [Network
[Setup printer
Setup]-[SN Configuration]-[ trap]-
Trap-1
Trap-2
Trap-3 Trap-4 Trap-5
Admin Manager
Web browser
TELNET/ Diagnostic test print
Available options
Notes...
OkiLAN 8300e Network User's Guide (American English) - Page 50
... a trap enabled or disabled when paper is out
[OKI Device [Network Setup]-[SN Configuration]-[ MP]-[Printer SNMP Traps]Trap Setup . [Trap . .]-[IPX]- aper Jam] .]-[Paper Jam]
[Setup printer trap]-[Setup IPX trap] -
[Paper Jam trap]
ENABLE/ DISABLE
Set sending a trap enabled or disabled when a paper jam occurs
[OKI Device [Network Setup]-[SN Configuration]-[ MP]-[Printer SNMP Traps]Trap Setup...
OkiLAN 8300e Network User's Guide (American English) - Page 52
...]-[SM Configuration]-[E (E-Mail)]-[Eve
TP]-[1- An E-mail is sent when the printer is enabled
OkiLAN 8300e Network User's Guide Configuration - 52 mail
t to address
Settings]-[Email 1-5] - mail
nt to address
[Selected Settings]-[Email 1-5] - [Paper
condition] Alert
Jam]
Assignments]-[P
aper Jam]
[OKI Device [Network
[Setup SMTP ENABLE/
Setup]-[SM Configuration]-[E (E-Mail)]-[Eve...
Guide: User's, C5500n (American English) - Page 107
... 430: TRAY 1 MISSING
INSTALL PAPER CASSETTE 440: TRAY 1 OPEN
c53_95_duplexjam _Crop.jpg
Either the top cover or the front cover is not installed in the printer. Tray 1 is open or not properly cover: latched. C5500n User's Guide Display Panel Messages • 107 See
while exiting the MP "Jam 390", on
Tray.
The duplex cover...
Guide: User's, C5500n (American English) - Page 108
... press ON-LINE. Clear the jam. OPEN FRONT COVER nnn: PAPER JAM
Paper jam.
POWER ON/OFF 300: NETWORK ERROR
An error has occurred involving the network.
See page 112 and page 114. Clear the jam. Make sure you have a replacement unit on . Shut the printer off, then turn it back on hand. C5500n User's Guide Display Panel...
Guide: User's, C5500n (American English) - Page 110
... the cover, you may see page 130
C5500n User's Guide Paper Jams • 110 All jammed sheets must be set to normal operation. This message tells you are frequent: see page 111 • Jam is jammed. This is especially likely if you where the first sheet is cleared, but printer does not print: see page 111 •...
Guide: User's, C5500n (American English) - Page 111
... printer is not sufficient: Raise and gently lower the top cover, especially if the paper jam has been removed from the feed tray. The paper is moist or affected by static.
Remove the creased / wrinkled paper from behind the front cover. Paper doesn't feed. See "Specifications" on page 103. The paper is not aligned correctly. C5500n User's Guide Paper Jams...
Guide: User's, C5500n (American English) - Page 116
6. Turn on the printer.
C5500n User's Guide Paper Jams • 116 Push the duplexer back into the printer. c53_96_jam371a.jpg
7.
Guide: User's, C5500n (American English) - Page 121
... not use any sheets of the printer for
longer than 5 minutes, place the image drum inside a black plastic bag or carefully place it to normal room light for more
than 5 minutes. • If the image drum must be out of paper on the belt unit. C5500n User's Guide Paper Jams • 121
This may damage...
Guide: User's, C5500n (American English) - Page 137
... .
Test by connecting the printer and computer directly.
C5500n User's Guide USB Problems • 137 Turn on the printer. A converter, buffer, extension cable or USB hub is switched OFF.
Cannot print
• PRNUSBx write error is being used .
Incorrect printer
Delete this printer driver and install correct
driver is displayed.
Printer driver output Set correct output...
Guide: User's, C5500n (American English) - Page 195
Application settings override driver settings. Paper Types
Paper only Cannot duplex
labels envelopes transparencies
C5500n User's Guide Duplex Printing • 195 Driver settings override printer menu settings.
• Paper must be installed and enabled in the driver before using duplex printing.
Most applications allow the printer properties to be used
for duplex printing. Duplex ...
Guide: User's, C5500n (American English) - Page 247
...; Install Direct Network Printing Utility. Your network administrator will first need to your printer. Browse to install it manually, load it from the Menu Installer located the CD...bmp
The Direct Network Printing Utility (LPR) Status Box displays the following information: • Printers
C5500n User's Guide Direct Network Printing Utility (LPR) • 247 Direct Network Printing Utility (...
Guide: User's, C5500n (American English) - Page 250
...
See the online Network User's Guide for details on the CD.
C5500n User's Guide Network Setup Utility • 250
How to Install
Load this program from the Menu Installer located on how to configure your printer on the CD shipped with your printer.
The Network User's Guide is found on a network. Network Setup...
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