Question posted by taylstas21 on February 24th, 2014
Why Is Netflix Not Sending Password Reset Email
Current Answers
Answer #1: Posted by StLFanMan on March 13th, 2014 8:54 AM
Member since:
August 14th, 2013 Points: 1,576,405
Can't sign in to Netflix? Need to change your password? You can send yourself a password reset email. This email should arrive within minutes!
- The email will provide a link that will sign you into Netflix automatically. You'll then be prompted to create a new password.
- Be sure to use the link within 24 hours, as it will expire. If the link has expired, don't worry--you can send yourself another password reset email.
Having issues receiving the email? Check your spam folder (and any email filters you've set up) to ensure the message is not being directed away from your email inbox.
Running into problems with the reset email link? Try opening the link in a different web browser to make sure the issue isn't browser-specific. You may also want to try on a different computer or a completely different device, such as a smartphone or tablet.
If you've successfully received your password reset email, but are having trouble saving changes to your account information, we have troubleshooting steps that can help if you're Unable to Save Changes to Your Netflix Account Information.
If you're still not receiving the password reset email, I would recommend contacting Netflix Support at 1-866-579-7172.
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