Question posted by eileneblake on October 2nd, 2017
Sporadically During A Program, The Screen Will Revert Back To The Red Screen And
The program repeatedly goes back to the red screen and I have to start it playing again.
Current Answers
Answer #1: Posted by waelsaidani1 on November 6th, 2017 12:31 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,797
Member since:
May 12th, 2013 Points: 19,501,797
If you see a red screen when you try to watch something:Restart your device
- Unplug your device from power for at least 1 minute.
- While the device is unplugged, press the power button on the device to discharge it.
- Plug your device back in.
- Turn your device on with the power button.
- Try Netflix again.
If you see a red screen at any other time, please contact customer service.
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