Motorola VT2442 Support Question
Motorola VT2442 Support Question
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Question posted by tormuha on August 28th, 2013
How To Reset My Motorola Surfboard Sbg6580 User Name And Password
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Related Motorola VT2442 Manual Pages
User Guide - Page 2
... changes in this guide without obligation on the part of Motorola to , the implied warranties of such revision or change. Motorola reserves the right to revise this publication may make any time. Safety and Regulatory Information •
Motorola SURFboard • User Guide
ii All rights reserved. Motorola may be reproduced in any form or by any...
User Guide - Page 3
......17 Create Policies to Block or Allow Content 17 Create an Override Password 18 Add Users to the Parental Controls 18 Create a Time of Contents
Safety and ...SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK - B
Table of Day Policy (ToD) Filter 18
Safety and Regulatory Information •
Motorola SURFboard • User...
User Guide - Page 4
B
Troubleshooting Front Panel Icons and Error Conditions 20 Product Specifications Software License & Warranty Software License...24 Warranty Information...26
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iv
User Guide - Page 9
... support or to learn more about Motorola products, visit the Motorola support website at : 1-877-466-8646.
Introduction •
Motorola SURFboard • User Guide
1 If you have all of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. NOTE: Devices received from service providers may not include the CD-ROM. Motorola Broadband Technical Support is located on the...
User Guide - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Guide - Page 12
...RESET 4 CABLE 5
For Windows computers only - Indicates a data connection is not included on all SBG6580 models. This guide provides instructions for the RECEIVE and SEND features. DO NOT use the USB port to connect a Mac, UNIX, or Linux computer
Returns modem to the SBG6580...
Coaxial cable connector
+12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4
User Guide - Page 13
... Button on the modem and on the modem.
4. Installing the Modem •
Motorola SURFboard • User Guide
5 Do not route the USB and/or Ethernet cable(s) outside of the coaxial...Select the Internet connection type (Ethernet Cable -OR- B
3
Installing the Modem
Connecting the SBG6580
This product is connected to a cable outlet.
2. Connect the other end of the building. ...
User Guide - Page 17
.... 1. Click Apply to the Internet •
Motorola SURFboard • User Guide
9 Connecting to reset the default username and password. 3. Type in the Password Change Username field. 6.
NEVER configure your new password in your modem over a wireless network connection.
1. Type in the New Password field. 7. CHANGE THE DEFAULT PASSWORDS! Use an Ethernet connection to change the...
User Guide - Page 18
...Motorola website, you are ready to connect to the Internet. 1. See the Configuring TCP/IP sections for Windows XP
1.
Right-click the network connection for Windows Vista
1. Configuring TCP/IP for your modem. B
Testing Your Internet Connection
After changing the default passwords...;
Motorola SURFboard • User Guide
10 Connecting to display the Local Area Connection Properties window.
User Guide - Page 20
...resetting the modem to quickly restore your backup file. 3. Select Backup from the Basic menu. 2. Restoring Your Modem Configuration Using a Backup Copy
1. Status and Basic Settings •
Motorola SURFboard • User..., save a copy of the SBG6580 to perform routine maintenance tasks. Click Restore and then click OK to change passwords, you complete configuring your network(s),...
User Guide - Page 22
... version 2 with Pre-Shared Key
Notes:
• Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. Disable or select the Automatic Security Configuration (WPS or SES). 6. Use the default key to configure a
wireless adapter. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14 Click Apply.
Create a Primary Wireless Network...
User Guide - Page 23
...Name your wireless guest network. 6. Enter a new string in to connect.
• Motorola recommends using WPA2-PSK. 7. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
15 Log in the PRE-SHARED KEY field.
• For better security, Motorola...,
TKIP
provides strong encryption with Pre-Shared Key
Motorola recommends using AES, the default setting. 8. Use...
User Guide - Page 24
... the device for the STA to connect." 5. PIN
1. Select WPS from the SBG6580 GUI
1. The system reports when you have successfully connected. Click Primary Network. 5....Fi Networks •
Motorola SURFboard • User Guide
16
Select Push-Button from the Automatic Security Configuration pull-down menu. 6. Click Wireless. 2. Option 1 - Enter the Device Name. 7. Option 2...
User Guide - Page 25
... availability, and monitor web visits.
Log in the Add New Policy field. 2. Click Apply. Enter keywords and/or domain names you to grow the list(s). Setting the Parental Control Features •
Motorola SURFboard • User Guide
17 Check the Enable Parental Control box. 5. Go to Block or Allow Content
1.
Click Parental Control. 3. Create Policies...
User Guide - Page 26
... New Policy. 4. Add Users to access blocked domains. Click User Setup. 2. Enter a Password. Setting the Parental Control Features •
Motorola SURFboard • User Guide
18 Fri from the pull down menu. 5. Select the new policy from 9AM to allow or block Internet access. 1. Click Apply. Check the Enable box. 5. Enter a name in the Add User field. 3. Select the...
User Guide - Page 27
...Motorola SURFboard • User Guide
19 send or receive data
• Check the Security Mode setting on the SBG6580.
• To temporarily eliminate the Security Mode as a potential issue,
disable security using the reset...client
supports WPA.
• If you have to reset the SBG6580 to its original factory settings if the gateway is TKIP.
B
A
Troubleshooting
If the solutions ...
User Guide - Page 28
...:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard • User Guide...
User Guide - Page 32
...TERMS OF THIS LICENSE. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE...You may :
USE the Software only in whatever form. B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO...
User Guide - Page 34
... suffered by Motorola owned trademark, trade name or product ...user. B
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that is manufactured by Motorola...
User Guide - Page 35
... Convention on Contracts for technical support. Software License & Warranty •
Motorola SURFboard • User Guide
27 B
These matters are governed by any form or by the...Motorola or from a Motorola authorized retail reseller, please call the Motorola toll-free number, 1-877-466-8646 for technical support or warranty service. Retail Purchasers Only. All other product or service names...
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