Motorola VT2442 Support Question
Motorola VT2442 Support Question
Find answers below for this question about Motorola VT2442 - Broadband Voice Gateway.Need a Motorola VT2442 manual? We have 1 online manual for this item!
Question posted by lgwasc on June 12th, 2014
How To Recover Password On Motorola Surfboard Sbg6580
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Current Answers
Answer #1: Posted by MotoAgents on June 30th, 2014 3:31 PM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Please contact our Solutions team to get further support:
https://motorola-global-portal.custhelp.com/app/mcp/service/
MotoAgents
Related Motorola VT2442 Manual Pages
User Guide - Page 2
... of merchantability and fitness for a particular purpose. Motorola reserves the right to revise this guide without obligation on the part of Motorola to make improvements or changes in the product(s) described in content from Motorola, Inc. Safety and Regulatory Information •
Motorola SURFboard • User Guide
ii Motorola provides this publication and to provide notification...
User Guide - Page 3
...;
Motorola SURFboard •...; User Guide
iii B
Table of Contents
Safety and Regulatory Information Introduction In the Box ...1 Contact Information ...1 System Requirements...2 Product Overview Front Panel...3
About Wi-Fi Protected Security Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580...Password 18 Add Users to the Internet PROTECT YOUR NETWORK -
User Guide - Page 4
B
Troubleshooting Front Panel Icons and Error Conditions 20 Product Specifications Software License & Warranty Software License...24 Warranty Information...26
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iv
User Guide - Page 9
... and contains the MAC address, serial number, SSID, WPA-PSK, and Passcode (for Windows XP and Windows Vista). Motorola Broadband Technical Support is located on the bottom of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. In the Box
ITEM Power Supply
DESCRIPTION Provides power via an AC electrical outlet
Ethernet Cable Software License & Regulatory...
User Guide - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Guide - Page 12
... restarts the cable modem
Coaxial cable connector
+12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4 To increase the bandwidth available for receiving and transmitting data, your service provider may implement bonded channels for Ethernet connectivity unless specified. Rear Panel
Note: The USB port is not included on all SBG6580 models.
User Guide - Page 13
B
3
Installing the Modem
Connecting the SBG6580
This product is connected to a cable outlet.
2. Select the Internet ...could create a safety hazard and damage the product.
1. Insert the CDROM to avoid damage.
3. Installing the Modem •
Motorola SURFboard • User Guide
5 Plug the power cord into an electrical wall outlet.
5. WPS Pairing button).
6. Plug the other...
User Guide - Page 14
See the dimensioned view below for mounting the gateway.
Use anchor bolts if necessary (for example, if you mount the ...the installation. • Decide if you choose to mount the wireless modem on drywall). Installing the Modem •
Motorola SURFboard • User Guide
6 Note: Contact a qualified installer to determine the appropriate screw length needed for the spacing needed...
User Guide - Page 15
... of the screw head.
2. Position and secure the wall mounting template on the gateway and the
electrical outlet. 5. There must be .10 inch (2.5 mm) between the wall and underside of at least 1½ inches (3.8 cm). Installing the Modem •
Motorola SURFboard • User Guide
7 Select an appropriate depth and diameter to drill the...
User Guide - Page 17
...Use an Ethernet connection to reset the default username and password. 3. Re-enter your new password and default password. Click Apply to change the modem's default passwords BEFORE connecting to the Internet •
Motorola SURFboard • User Guide
9 Restoring the Default Username and Password
CAUTION: This process removes any custom configurations from unauthorized access...
User Guide - Page 18
... passwords, you are ready to connect to the Internet. 1. Click Start and then click Settings. 2. Open a new browser window and type in www.motorola....Motorola website. 10. Renew the IP Address if you can connect to the Internet. (See Renewing the
IP Address in Windows XP, Vista, or 7). Click Start, Settings, and Control Panel. 2. Select Properties to the Internet •
Motorola SURFboard...
User Guide - Page 20
...passwords, you complete configuring your computer (or an external storage
device). 6. Click OK when prompted. 4. Select Backup from the Basic menu. 2.
Performing a System Status Check
In addition to using the Status menu to perform routine maintenance tasks. Status and Basic Settings •
Motorola SURFboard... at-aglance view of the SBG6580 to observe how your network and modem are ...
User Guide - Page 22
... the AES encryption type
WPA2-PSK Wi-Fi Protected Access version 2 with Pre-Shared Key
Notes:
• Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key.
Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14 Enter the name of your Wi-Fi network by entering a PIN or pushing...
User Guide - Page 24
Option 1 - Click Basic. 3. Select WPS from the SBG6580 GUI
1. Enter the PIN of the device you are pairing, and... the Automatic Security Configuration pull-down menu. 6. Some adapters have successfully connected.
Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16 The system reports when you have
successfully connected. Click Basic. 3. B
Create a Wi...
User Guide - Page 26
...the week for the network, but override blocked domains by entering the password. 1. Setting the Parental Control Features •
Motorola SURFboard • User Guide
18 Add Users to access blocked domains. Select...block Internet access. 1. Enter a name in the Add User field. 3. Enter the new override password. 2. Create a Time of Day Policy (ToD) Filter
Use the Time of day that the...
User Guide - Page 27
... Firewall, and Advanced settings). If you have to reset the SBG6580 to its original factory settings if the gateway is not functioning properly (using the HTML configuration pages.
•...contact your wireless clients support AES, change the WPA
Encryption to AES.
51BTroubleshooting •
Motorola SURFboard • User Guide
19
If
this does
not solve the problem, check whether the ...
User Guide - Page 28
... OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard •...
User Guide - Page 31
...
Wi-Fi LAN 802.11b/g/n Wi-Fi, WDS bridging, 802.11e WMM admission control, QoS
Power Management 802...Motorola SURFboard • User Guide
23 SPI firewall with Ethernet connection (older versions of ALGs;
static routing and dynamic IP routing (RIPv1, RIPv2); OS 9 or higher, Ethernet connection UNIX: Ethernet connection Home Networking: Ethernet router or Wi-Fi access point
NETWORK
Gateway...
User Guide - Page 32
... BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. TERMINATE this License. Motorola licenses the Software to the original customer and to separate end-user license...
User Guide - Page 34
...free. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for its documentation. B
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software...
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