Motorola SBG6580 Support Question
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Question posted by dbtiny5 on September 27th, 2013
Sbg6580 Wireless Light Will Not Stop Flashing
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership - SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers.
Brochure - Page 2
...offer their business customers. Increased Data Rates
Utilizing the power of DOCSIS 3.0, the SBG6580 enables channel bonding of new high-value services such as high-bandwidth home networking.
...the send (upstream) data stream.
Cost-effective, efficient, and secure, the SBG6580 enables users to maximize the potential of innovative ultra-broadband data and multimedia services ...
Brochure - Page 3
... peripherals anywhere in the home is equipped with varying wiring in the home. Switched radio operation enables the SBG6580 to work with the lowest common denominator Wi-Fi peripherals, allowing consumers to easily wirelessly network all of rewiring or contending with a nextgeneration 802.11n Wi-Fi access point.
802.11n: 802.11n...
Brochure - Page 4
...adding features enable remote device administration for improved accuracy and reduced support costs.
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway encrypted Wi-Fi connection is helping ease cable ... migration of customers to higher-revenue / margin Wi-Fi offerings
Built-In Security
The SBG6580 is a new challenge for the cable industry. Motorola's NBBS platform is a scalable,...
Brochure - Page 5
... in step with European Code of customer premises equipment (CPE) helps service providers lower their energy consumption, thereby helping them grow their environmental footprint. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway We are available in a safe and energy-efficient manner and helping our customers to be part of customer premises...
Brochure - Page 6
...
Supports IP addressing using modulation rate
IPv4 and/or IPv6 (dual stack)
Pmin = +23 dBmV, 5120 kHz
modulation rate
Output Impedance
75 Ω (nominal)
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Pmin to +61 dBmV (QPSK)
(non-condensing)
S-CDMA
Pmin to +56 dBmV
(all modulations), where:
DOWNSTREAM
Pmin = +17 dBmV...
Brochure - Page 7
...-Fi, WDS
bridging, 802.11e WMM
admission control, QoS
Power Management
802.11e WMM power save/U- static routing and dynamic IP
routing (RIPv1, RIPv2);
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
port,
packet, and URL keyword
filtering; APSD (Unscheduled-Automatic
Power Save Delivery)
802.11i Security
WEP-64/128, WPA...
Brochure - Page 8
..., or harms arising from or related to change without notice or obligation. Contact your service provider, and/or their network settings may require a subscription. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
All features, functionality, and other product specifications are subject to the services provided through this equipment.
User Manual - Page 3
...the DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi Network Using the WPS Feature 16 ...Panel...3
About Wi-Fi Protected Security Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK -...
User Manual - Page 9
... missing items, please contact Motorola Broadband Technical Support at : 1-877-466-8646. You will need the information located on the bottom of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. Before installing your purchase of the modem and contains the MAC address, serial number, SSID, WPA-PSK, and Passcode (for...
User Manual - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Manual - Page 11
... Connected with a non-bonded upstream channel
Green and flashing
Scanning for a connection
4
Green and not flashing
Finished scanning
Green and flashing
5
Amber and flashing
No icon or LED 6
WPS
Actively scanning (show network traffic)
Successfully paired when the icon is Green WPS pairing in progress
The Wireless icon (see #5) is ...
Contact your service provider to...
User Manual - Page 12
...use the USB port to connect a Mac, UNIX, or Linux computer
Returns modem to the SBG6580 Wi-Fi network. To increase the bandwidth available for receiving and transmitting data, your service provider ... Indicates a data connection is ON - Rear Panel
Note: The USB port is not included on all SBG6580 models.
B
About Wi-Fi Protected Security Feature (WPS)
The WPS Pairing button activates any Wi-Fi ...
User Manual - Page 13
... Internet connection type (Ethernet Cable -OR-
Plug the other devices. Insert the Ethernet cord from the modem to a cable outlet.
2. B
3
Installing the Modem
Connecting the SBG6580
This product is connected to your WPS-enabled device.
7. Push the WPS Pairing Button on the modem and on the modem.
4. Installing the Modem •...
User Manual - Page 20
... functioning and to reboot the modem. Restoring Your Modem Configuration Using a Backup Copy
1. B
5
Status and Basic Settings
Use the Status and Basic pages of the SBG6580 to observe how your computer (or an external storage
device). 6. Creating a Backup Copy of Your Modem Settings
After you can use it to get an...
User Manual - Page 22
... key to the modem's interface. 2. Select the WPA/WPA2 Encryption type. 10. Create a Primary Wireless Network
1. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14 Disable or select ...-Fi Networks
The SBG6580 supports both a Primary Wi-Fi network for you change the PreShared Key setting.
9. You can quickly add WPS-enabled devices to your wireless network in the ...
User Manual - Page 24
... options to add advices. Click Primary Network. 5. Option 2 -
Select WPS from the SBG6580 GUI
1. WPS Pairing Button
1. The system reports when you are adding to the WPS ... Basic. 3. Select WPS from the WPS Add Client options and then press the Add button. Click Wireless. 2. Click Basic. 3. Press and hold the WPS pairing button (approximately 7 seconds). Note: The...
User Manual - Page 27
...that the electrical outlet is clear.
MODEM PROBLEM
POSSIBLE SOLUTION
Power light is off
• Check that the SBG6580 is properly plugged into the electrical outlet.
• Check that the...solve the problem, check whether the client's wireless adapter
supports the type of WEP key configured on the SBG6580, be sure each affected wireless client is connected via the Ethernet port, check...
User Manual - Page 28
... status information for the following error conditions:
ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired...
Installation Guide - Page 2
...575425-001-b 8/10 SURFboard is on the SBG6580 Installation CD for more information. Check that is properly connected to the network. Check the IP address by a light switch. Call your service provider if you...address.
The Problem
Power icon is not visible
Cannot connect to Wireless Network
Cannot receive or send data
The Solution
Check that your cable modem gateway and computer. First,...
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