Motorola SBG6580 Support Question
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Question posted by osa24pok on October 7th, 2013
Motorola Sbg6580 Brighthouse Wont Reset
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers. Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership -
Brochure - Page 2
... gaming, and IPTV to maximize the potential of new high-value services such as high-bandwidth home networking. The SBG6580 eliminates the need for deployment of their customers. Designed for seamless mobility, Motorola's SBG6580 is a fully integrated all while maximizing current infrastructure investment and lowering capital spending.
Its four gigabit Ethernet RJ-45...
Brochure - Page 3
...access point, 2 x 2 antenna array. enabling users to easily wirelessly network all of the connected home. With Motorola's SURFboard integrated home networking solutions, service providers can provide seamless interaction...mobile devices, is a compelling networking option for operators and consumers. The SBG6580 is configured with the lowest common denominator Wi-Fi peripherals, allowing consumers...
Brochure - Page 4
.../WPA2 with DoS protection and intrusion prevention
Wi-Fi Wizard for the MSO. Motorola's enhanced embedded software facilitates Wi-Fi deployments with low operational and support costs ...-ROM including Motorola's easy-to improve accuracy, efficiency, and customer satisfaction. These value-adding features enable remote device administration for the cable industry. SURFboard SBG6580 Series Wi-...
Brochure - Page 5
... reduce their eco-conscious customer base.
Motorola is marked with standard recycling codes to be part of Conduct regulations. In addition, the devices and power supplies are ENERGY STAR qualified and compliant with a reduced environmental impact. Finally, all new SURFboard CPE use our products. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway...
Brochure - Page 8
Contact your service provider, and/or their network settings may require a subscription.
Motorola shall not be activated by your service provider for , and expressly disclaims, any direct or indirect liabilities, ... features, functionality, and other product specifications are subject to the services provided through this equipment. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
User Manual - Page 3
...the DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi Network Using the WPS Feature 16 ...Panel...3
About Wi-Fi Protected Security Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK -...
User Manual - Page 9
..., and Passcode (for Windows XP and Windows Vista). If you have all of the items listed In the Box.
Motorola Broadband Technical Support is located on the bottom of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. In the Box
ITEM Power Supply
DESCRIPTION Provides power via an AC electrical outlet
Ethernet...
User Manual - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Manual - Page 12
... to connect a Mac, UNIX, or Linux computer
Returns modem to the SBG6580 Wi-Fi network. Rear Panel
Note: The USB port is ON - Indicates a data connection is made
2 USB* 3 RESET 4 CABLE 5
For Windows computers only - This guide provides instructions for ...restarts the cable modem
Coaxial cable connector
+12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4
User Manual - Page 13
... of the coaxial cable to your WPS-enabled device.
7. WPS Pairing button).
6. B
3
Installing the Modem
Connecting the SBG6580
This product is connected to access the Wi-Fi wizard -OR- Installing the Modem •
Motorola SURFboard • User Guide
5 Do not route the USB and/or Ethernet cable(s) outside of the power cord...
User Manual - Page 20
... to the factory settings.
1. Click OK when prompted. 4. Status and Basic Settings •
Motorola SURFboard • User Guide
12
Restoring Your Modem Configuration Using a Backup Copy
1. Select Backup from... settings after resetting the modem to perform routine maintenance tasks. Click Save. 5.
B
5
Status and Basic Settings
Use the Status and Basic pages of the SBG6580 to observe ...
User Manual - Page 22
...to the modem's interface. 2. Select the WPA/WPA2 Encryption type. 10. Create a Primary Wireless Network
1. Select the Security Method:
WPA
Wi-Fi Protected Access
WPA-PSK Wi-Fi Protected Access...Pre-Shared Key
Notes:
• Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. B
6
Creating Wi-Fi Networks
The SBG6580 supports both a Primary Wi-Fi ...
User Manual - Page 24
...options to add WPS-enabled devices to your Wi-Fi Network. Select WPS from the SBG6580 GUI
1. Enter the Device Name. 7. Enter the PIN of the device you ...reports when you have successfully connected. Option 3 - Click Wireless. 2. Note: The method of the following options to connect." 5. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16 Click Primary Network. 5....
User Manual - Page 27
....
51BTroubleshooting •
Motorola SURFboard • User Guide
19 If you enabled WPA and configured a passphrase on the rear panel. Hand-tighten if necessary.
• Check the IP address. send or receive data
• Check the Security Mode setting on the Wireless Primary Network
Page:
• If you have to reset the SBG6580 to identify...
User Manual - Page 28
... not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard • User Guide...
User Manual - Page 32
...any subsequent licensee for personal use only on -line" or electronic documentation. Motorola and its 3rd party licensors retain the ownership of any United States export laws... LICENSE.
B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc. Software License & Warranty •
Motorola SURFboard • User Guide
24 Software provided by...
User Manual - Page 34
... states do not affect the performance or use of the Product. B
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software...
Installation Guide - Page 1
... CD-ROM
5c - Wi-Fi Setup using WPS Pairing
Note: The PASSCODE, used for technical reasons, please call Motorola Broadband Technical Support at: 1-877-466-8646
For additional product information, see the SBG6580 Series Wi-Fi Cable Modem Gateway User Guide included on the bottom label of your devices, choose one option...
Installation Guide - Page 2
.... See "Product Overview -
SURFboard is on the SBG6580 Installation CD to reconnect to open the User Guide. First, check if Wireless icon is a registered trademark of their respective owners....that is properly connected to your cable modem gateway and computer. MOTOROLA and the Stylized M Logo are the property of Motorola Mobility, Inc.
Check the IP address by any form or ...
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