Motorola SBG6580 Support Question
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Question posted by ryanriteai on October 27th, 2013
Can't Get Logged Onto Sbg6580
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership - SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers.
Brochure - Page 2
...data stream. As part of Motorola DOCSIS 3.0 Ultra-Broadband family of products, the SBG6580 includes an enhanced tuner that combines the functionality of well over 300 Mbps in ... generation high-bandwidth services. Increased Data Rates
Utilizing the power of DOCSIS 3.0, the SBG6580 enables channel bonding of new high-value services such as high-bandwidth home networking. Motorola...
Brochure - Page 3
.../ EuroDOCSIS 1.x and 2.0
Integrated 802.11n Wi-Fi access point, 2 x 2 antenna array. Switched radio operation enables the SBG6580 to work with radio technology that offers 802.11 b/g at 2.4 GHz and 802.11n at 5 GHz to easily wirelessly network all of advanced whole home entertainment services and a consumer's personal media experiences.
enabling users to...
Brochure - Page 4
... and migration of customers to higher-revenue / margin Wi-Fi offerings
Built-In Security
The SBG6580 is a new challenge for improved accuracy and reduced support costs. Service Assurance
Supporting the Wi... from the headend using SNMP and TFTP
Enhanced security: supports AES traffic encryption. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway When the Wi-Fi wizard is a scalable, carrier...
Brochure - Page 5
... and energy-efficient manner and helping our customers to be part of suspension plastic and reduce box size, thereby reducing waste and transport costs.
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway We approach this in several ways: improving the environmental profile of our products, running our operations in partnering with...
Brochure - Page 6
...
Supports IP addressing using modulation rate
IPv4 and/or IPv6 (dual stack)
Pmin = +23 dBmV, 5120 kHz
modulation rate
Output Impedance
75 Ω (nominal)
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Brochure - Page 7
...
UPSTREAM (CONTINUED)
Frequency Range
DOCSIS 5-42 MHz (edge to
edge), EuroDOCSIS and
optional DOCSIS 5 to 65 MHz
(edge to change without notice or obligation.
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway L2TPv2
Wi-Fi LAN
802.11b/g/n Wi-Fi, WDS
bridging, 802.11e WMM
admission control, QoS
Power Management
802...
Brochure - Page 8
..., or harms arising from or related to change without notice or obligation. Contact your service provider, and/or their network settings may require a subscription.
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Plug-and-play
Simple to set up and easy to use-just plug it in and go.
1 Certain features...
User Manual - Page 3
... Copy 12 Using the DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi Network Using the WPS Feature 16 Setting the Parental ... Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK -
User Manual - Page 9
...: 1-877-466-8646. Motorola Broadband Technical Support is located on the modem's Media Access Control (MAC) label.
Before installing your purchase of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway.
B
1
Introduction
Congratulations on your new modem, please take a moment to learn more about Motorola products, visit the Motorola support website...
User Manual - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Manual - Page 12
...to connect a Mac, UNIX, or Linux computer
Returns modem to the SBG6580 Wi-Fi network. To increase the bandwidth available for receiving and transmitting... channels for Ethernet connectivity unless specified.
PORT 1
DESCRIPTION
Connected LED • Green LED is not included on all SBG6580 models.
Rear Panel
Note: The USB port is ON - Indicates a data connection is made
2 USB* 3 RESET...
User Manual - Page 13
... Guide
5 WPS Pairing button).
6. Plug the other devices.
Exposure of the power cord into the power port on the modem. B
3
Installing the Modem
Connecting the SBG6580
This product is connected to avoid damage.
3.
User Manual - Page 20
... to change passwords, you complete configuring your network(s), run a basic Diagnostic test, and view all Event Logs. Select Backup from the Basic menu. 2. B
5
Status and Basic Settings
Use the Status and Basic pages of the SBG6580 to observe how your backup file. 3.
Status and Basic Settings •
Motorola SURFboard • User Guide...
User Manual - Page 22
...2 with Pre-Shared Key
Notes:
• Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. Select the WPA/WPA2 Encryption type. 10. Creating Wi-...the name of your Wi-Fi network by entering a PIN or pushing a button. Log on to configure a
wireless adapter. Click Wireless. 3. Select an Automatic Security Configuration option:
Disabled - Use the default key to ...
User Manual - Page 24
...Wireless Defaults and Apply. 4.
Click Basic. 3. Enter the Device Name. 7. Select WPS from Automatic Security Configuration pull-down . 6. Press and hold the WPS pairing button (approximately 7 seconds). Select Push-Button from the SBG6580...button. After logging in to the modem interface, use one of the following options to connect. Select Restore Wireless Defaults and ...
User Manual - Page 27
... Call your system described in "Cannot send or receive data." If this does not solve the problem, check whether the wireless client
supports WPA.
• If you have to reset the SBG6580 to its original factory settings if the gateway is not functioning properly (using the HTML configuration pages.
• After resolving...
User Manual - Page 28
... panel icons provide status information for the following error conditions:
ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The ...
User Manual - Page 32
... SURFboard • User Guide
24 THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc.
BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU...
Installation Guide - Page 2
... gateway is plugged into a live electrical outlet that is not visible
Cannot connect to Wireless Network
Cannot receive or send data
The Solution
Check that the coaxial cable is visible on... property of Motorola Mobility, Inc. Front Panel" in the User Guide. SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Troubleshooting
Before calling for technical support, try restarting your service ...
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