Lost Cell Phone

1. • 1

     Open your computer's Internet browser and navigate to metrototalprotection.com. Log in to your account with your MetroPCS phone number and password.

   • 2

     Click on the "Sound Alarm" button if you want to locate your phone using the alarm. Click "Sound Alarm" again to confirm.

   • 3

     Listen for the alarm. Follow the alarm to find your lost phone. When you find the phone, click "Stop Alarm" on the Metro Total Protection website, or press the volume up or volume down keys on your phone.

   • 4

     Click "Locate Phone" on the Metro Total Protection site if you can't find the phone using the alarm. Click "Locate Phone" again to confirm.

   • 5

     View the phone's location on the map that appears. The map shows you the exact street address where you can find the phone. If desired, type your current location to get directions to the phone's location.

   If you don't subscribe to MetroGuard, you can't use the alarm or phone-tracking service. You can subscribe to MetroGuard only when you first activate your phone or buy a service upgrade. Ask your local law enforcement agency to retrieve your phone if you don't feel comfortable doing so yourself.

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