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Question posted by Braye75 on October 3rd, 2020

Replace Machine That Was Recalled

how can I get my wash machine replaced if it was recalled cause it is no longer working

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Answer #1: Posted by Odin on October 4th, 2020 9:48 AM

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Odin

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It seems the previous answerer overlooked your actual question. For the answer to that, see Remedy below. (The following is from https://www.recallowl.com.) Note that you may have to be satisfied with repair, not replacement.

* * * * * * * *

There is a recall involving certain Maytag front-load washers. The Maytag washers have model numbers beginning with MAH9700 or MAH8700. Not all serial numbers are subject to the recall. The model and serial numbers are located on a tag at the bottom of the door opening. Maytag models with a serial number ending in the last two letters identified below are subject to the recall:

Remedy

Consumers should immediately contact the firm for information on how to receive a free repair. Consumers should not return the washing machine to the retailer where it was purchased.
Consumer Contact For more information, consumers can call Maytag toll-free at (800) 868-5109 between 9 a.m. and 9 p.m. ET Monday through Friday, or go to Maytag's Web site at www.washerrecall.com

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by techyagent on October 4th, 2020 6:59 AM

techyagent

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June 17th, 2014

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Maytag is recalling about 5,000 front-loading washing machines. If the front-load washer is operated at maximum load capacity, the spinner could malfunction and break apart, posing a safety risk to consumers. ... The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

https://www.consumeraffairs.com/whirlpool-maytag-washing-machine-and-dishwasher-recalls

Thanks

Techygirl

Related Maytag MAH5500BWW Manual Pages

Use and Care Guide - Page 3

... gas is removed from the accumulation of small items that your washer. Due to fabrics washed in the same wash. Small particles can stick to the remaining oil, the fabric may reduce washing efficiency and possibly cause creasing or wrinkling of the load. • When washing big bulky items or a couple of combustible materials, such as directed...

Use and Care Guide - Page 5

... any cycle to be appropriate for up to more water from loads during spin. Use for jeans, towels and bedding. rinse - delay wash - max extract (select models) - max extract (select models): longer spin - use for cleaning moderately soiled loads. Do not overload the washer. 4 heavy soil - Suggested uses include freshening newly purchased clothes, or clothing...

Use and Care Guide - Page 7

... added at the appropriate time for top-loading washers, it is important to pay close the dispenser lid. FEATURES DETERGENT Your Maytag Neptune® washer is designed to the detergent compartment for best results. • When adding color-safe bleach with detergent, it is best if both laundry products are in the same form; All...

Use and Care Guide - Page 9

... is clean, follow these instructions may remain in the washer as a result of the dispenser, grasp the removable two-compartment container (for a rinse and spin cycle to remove any excess laundry additives. This will shut off the water faucets after finishing the day's washing. We recommend taking the following as they occur. Failure...

Use and Care Guide - Page 11

... clothes washer through the dispenser when cold or warm wash temperatures ...load washers. It should be achieved. • See Tub is closed. • This may notice just hot and/or just cold water going through another complete cycle using a high efficiency detergent to correct faucets. Clean screens periodically. BEFORE YOU CALL CHECK THESE POINTS IF YOUR MAYTAG® NEPTUNE® WASHER...

Use and Care Guide - Page 12

...and press the start /pause pad to stop the machine. • It may be leveled properly as outlined... installed on leveling legs. • Weak floors can cause vibration and walking. • For information on fully. •...YOUR MAYTAG® NEPTUNE® WASHER... Freshening Your Washer • See Cleaning the Interior, page 8. Is Noisy • Clothes washer should be plugged....

Use and Care Guide - Page 14

... OPERATING SOUNDS OF YOUR MAYTAG® NEPTUNE® CLOTHES WASHER High pitched sound during final minutes of wash. Sloshing or gurgling water sound when washer is off and the tub is started. The motor increases speed to spin the tub to make a series of clicking noises to redistribute the load more water during the third rinse...

Service Manual - Page 11

... energizes the timer motor output to advance the timer to the next increment, reads a new set of the Neptune washer control system.) Figure 1-7 16008373-01 Prior To Series 17 © 1998 Maytag Corporation SECTION 1. When the machine control has completed its set of instructions for a generic representation of input signals from the timer, and...

Service Manual - Page 16

... the Extra Rinse option is no longer energized. Hand Washables 3 sec. - 27 sec. 16008373-01 © 1998 Maytag Corporation SECTION 1. BLEACH DISPENSE In a Bleach Dispense increment, the machine control will start only after each cycle sequence. In a Light Wash Tumble or Main Wash Tumble increment, the machine control will tumble the washer at the end of the...

Service Manual - Page 17

... the line relay if the washer continues to tumble for 15 minutes. Redistribution The machine control commands a distribution profile speed ramp from Series 17 and Later The machine control will also drop the speed to 0 rpm and force the reverse tumble to redistribute the clothing load. In this condition, the machine control will limit what additional...

Service Manual - Page 19

... machine control detects an excessive amount of bleach fill and tumble time. 2. Tumble Pattern - Cotton/ Sturdy 7/3 Easy Care/ Perm Press 5/3 D e licat e s 6/ 2 4 Hand W ashab les 3/ 2 7 16008373-01 © 1998 Maytag Corporation SECTION 1. The main wash times listed include 2 minutes of suds. GENERAL INFORMATION 1-13 N on water fill times, due to types of clothing loads...

Service Manual - Page 28

...machine control and the motor control boards. 4. Press the push-to-start switch to the same board terminals. 5. Plug the washer power cord into the delay increments. 2. Unplug the washer power cord and replace...no.27 and white wire no visible damage, perform the motor phase test. 8. Disconnect power to the washer and reconnect the JP4 Interface connector to still run under light loads ...

Service Manual - Page 32

...washer will drop in series with the tub displacement switch and causes the same type of the motor. The switch senses the outer tub touching the cabinet side as the machine...Testing the Tub Displacement Switch: Once the load is activated, the washer will pause again for three (3) seconds,... 600-675 High Speed Acceleration - If not, replace the switch. Depress the button on the switch....

Service Manual - Page 33

... the switch is located on every run due to the size of the clothes load and type of floor. It can also change from machine to machine due to: changes in the switch. This cancels out much of the vibration caused by springs tuned to vibrate at approximately 800 rpm. Cabinet Vibration Sensor The...

Service Manual - Page 35

... motor control to change in timer inputs over a period of 8 minutes for proper wiring of BK 27 to COMM Washer Runs Five Minutes Then Shuts OFF: During the wash cycle, the machine control communicates with timer input circuits. (See the following section on Machine Operation Does Not Match Cycle Description): During the spin cycle, the...

Service Manual - Page 36

... to P3(1)/RD23. ContinuesTo Tumble After The Wash Cycle Is Finished: Check for a stuck button on side of temperature selection. Replace the door lock mechanism. Check for continuity ... leading from the washer. If not, check the wiring connections at the machine control (P2(4) to the board terminal. Check the connections of the wash cycle, the machine control monitors the ...

Service Manual - Page 90

Fabric Selections on the MAH4000 and all the MAH5500A), power is then applied to the MAH3000 washer, with the exception being the MAH4000 and MAH5500A have a recirculation pump in the MAH3000 washer. Series 10 of detergent throughout the wash load. BASIC MACHINE OPERATION The model MAH4000 and MAH5500A are similar to the recirculation pump. By doing this...

Service Manual - Page 92

... & Diagnosis - Cotton/Sturdy Easy Care/ Perm Press Delicates Hand Washables 7/3 5/3 6/24 3/27 16010199 (16008373-03) 5 Revised 7/00 ©2000 Maytag Appliances Sales Company Clothes Wet at the end of Spin) Tumble Pattern - The main wash time is affected significantly if the machine control detects an excessive amount of suds via a loss of additional...

Service Manual - Page 135

... bearings on motor shaft too long • Bad motor or machine control board 17 Door switch was seen for : •Loose wire connections •Faulty unbalance switches •Unlevel washer; between wash loads spin Door switch was not seen open been opened after a LCD - Replace console w/membrane pad seconds, the key shall assembly if necesary...

Service Manual - Page 150

... latch hoop support and spring. REMOVAL 1. This can be properly grounded prior to the replacement machine control board. The plug is secured to the console. 5. Reinstallation is identical to discharge..., or simply touching a grounded source to the MAH4000 washer, except for accidental static discharge damage to the replacement board, you must be accomplished by removing the outer door...

Maytag Knowledge Base Results

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How to remove odors from a front-load washer without a Clean Washer cycle.
... for better ventilation and drying of odor in your washing machine unless the fabric you are washing requires cold water. Causes of the washer interior. My front load washer has an odor How to remove odors from your Use and Care Guide for washers without a Clean Washer cycle Affresh washer cleaner method (recommended) Liquid chlorine bleach method Other tips...
Not draining, not spinning out water, wet loads - Neptune® front-load washer
... washing one bulky item, such as towels and bedding, Max Extract removes more items to occur with a single, bulky item. Check the electrical source or call an electrician. Is the end of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). Not draining, not spinning out water, wet loads - front-load washer My Neptune...
How do I clean my Epic® or Neptune® front-load washer?
... the dispenser drawer The dispenser drawer is removable for 2 seconds. Neptune® Refer to wipe up any clothing or items from the washer. Select the Control On button. Replace the detergent compartment divider. Remove the inserts (the siphon from the main wash detergent compartment. Cleaning the exterior Use a soft, damp cloth or...